The new shopping cart is now in Beta!

[rhondabrwn]

Tried again... no change on either browser

Turned off my Firewall... no change

[Franciscus]

ORIGINAL: Franciscus

Hi

When trying to pay an order I can only select a "new credit card" option. Paypal is not a valid option, although it is supposed to be.

Using Safari under OsX ElCapitan, and also with Firefox on Windows 7

Regards

Edit: Forgot to add that using a credit card everything went smoothly (Firefox, Windows 7; bought operation Torch), although no email receipt was sent to me...

Regards

[Yogi the Great]

My boxed copy came today. I still have not gotten any email confirming the purchase or receipt for amount.

Ironically they were able to send me an email about the problem of not getting emails. [8|]

[rhondabrwn]

Used my SmartPhone (Galaxy S4 via T-Mobile) and that worked.

Bought the new Operation SeaLion product.

Didn't see a 10% discount

Am downloading without a problem (to my phone), but no emails to confirm the purchase or provide serial number.

Still no luck accessing via my PC.

[Raikkonen]

Finally went to make my purchase. Have several games in the cart. Enter my CC info and when I submit, I get a screen with FAULT and a message to contact Slitherine. Any ideas? Don't want to miss the sale...

[valeryvdr]

On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks.

[valeryvdr]

tommict, I see the error in logs that occurs when you place a purchase, I will fix it and let you know when you can give it another try. Thanks.

[Yogi the Great]

ORIGINAL: valeryvdr

On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks.

FYI if you have sent them I didn't get them.

[Franciscus]

ORIGINAL: Yogi the Great

ORIGINAL: valeryvdr

On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks.

FYI if you have sent them I didn't get them.

Me neither

[rhondabrwn]

ORIGINAL: Franciscus

ORIGINAL: Yogi the Great

ORIGINAL: valeryvdr

On the subject of not receiving a confirmation email after purchase, it has been fixed for future purchases. Those who did not receive email (Yogi the Great, rhondabrwn), I will issue such email manually. Thanks.

FYI if you have sent them I didn't get them.

Me neither

I haven't either, but I got my serial number from the Member's Club page.

Just noticed a minute ago on my checking account... when I purchased Sealion there was a $1 charge and then a $9.99 charge followed by a debit for the $1. Still no 10% discount... I assume the $1 was supposed to be my discount, but not applied correctly.

Glad to be helping out with getting things running smoothly though.

[rhondabrwn]

Just ordered Star hammer and it worked perfectly. Got my emails instantly and got the extra 10% discount.

Still using my phone though... same error on my PC

[Raikkonen]

Any fix for my FAULT? I assume the sale will run until this part is fixed! [:D]

Tom

[valeryvdr]

Tom, please give it another try, I think I have fixed the problem. Thanks

[Raikkonen]

Nope, just tried it, same result:

"FAULT
Error occured during charging your credit card, please contact technical support at support@slitherine.co.uk for more information."

[valeryvdr]

Yep, there was another bug causing another problem. Please give it another try. Thanks.

[rickier65]

ORIGINAL: Rick

ORIGINAL: valeryvdr

Rick, I have checked it appears that the BlueSnap API used by the new shopping card has problems with gift cards. People at BlueSnap are looking into fixing it. I will update on the issue as soon as I hear from them. Thanks.

Ah, ok, thanks!

Rick

I didn't hear any follow-up but I decided to try again just in case, and the coupon code worked correctly this time. I also received confirmation emails on the purchase as well as the key.

Thanks!
Rick

[valeryvdr]

Perfect, I received today morning the note that BlueSnap fixed gift cards and was about to post it.

[valeryvdr]

rhondabrwn, I am looking into your purchasing problem on PC.

[Raikkonen]

Done! Worked fine, thank you for all the help.

[valeryvdr]

rhondabrwn, could you email me to support@matrixgames.com the link of the page where you are getting the error along with your external IP address. Thanks.