Matrix Games Forums

Good day!

In case of an issue, this is the recommended procedure to ensure we have all the information we need to tackle your case:

1. Create a new folder.
2. Copy and paste into the new folder the BTL file, along with it's associated OLDER and OLDEST files (It is highly recommended to have this default checked ON for this very reason, just in case).
3. Copy and paste into the new folder the LOG files from the Logs folder
4. Copy and paste into the new folder the scenario and lua file of the scenario that you are playing.
5. Zip up the folder (or windows compress)
6. Add the attachment to your post.

It is important that you perform the above steps immediately when you first observe the bug. Do not quit the game (or editor) first, much less relaunch or load up a new scenario (or data file) in the interim. We want the above data files to be as close in timing to the bug as possible.

That is the ideal way to provide the files for us to determine the most effectively what is happening with the bug.

Thank you for your understanding!
Jason Petho

Brownie points for attaching pop-up error dialog boxes and screenshots!