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Steel Inferno DLC issue

Posted: Thu Sep 26, 2024 4:12 pm
by Ralph1961
I just purchased War in East 3 and the Steel Inferno DLC. I installed the main game, updated it to the latest version. I tried to install the DLC but it tells me to download the latest DLC installer or unlock with the latest multiUpdate installer. I didn't see another patch so I'm guessing that is a pervious patch to the game. How do I install the DLC? Thanks

Re: Steel Inferno DLC issue

Posted: Thu Sep 26, 2024 4:48 pm
by MaximKI
Hey thanks for the report!

Could you please tell us exactly what files you're downloading and which installers you're running?

Re: Steel Inferno DLC issue

Posted: Thu Sep 26, 2024 10:28 pm
by Ralph1961
I have version 1.04.01 of war in the East 2
I downloaded the Steel Inferno installer, GGWarInTheEast2-SteelInferno-SetupRelease-v01.03.11
I go to install the game and it tells me: Please download the latest DLC installer for Steel Inferno or unlock with the latest
Multiupdate installer.
Is there a later version of the DLC that I need to use to install it?
Thanks,
Ralph

Re: Steel Inferno DLC issue

Posted: Fri Sep 27, 2024 10:13 am
by Denniss
Just to be clear; You purchased at Matrixgames and used the Matrixgames installer to set up WitE2 ?

Re: Steel Inferno DLC issue

Posted: Fri Sep 27, 2024 12:27 pm
by MaximKI
Ralph1961 wrote: Thu Sep 26, 2024 10:28 pm I have version 1.04.01 of war in the East 2
I downloaded the Steel Inferno installer, GGWarInTheEast2-SteelInferno-SetupRelease-v01.03.11
I go to install the game and it tells me: Please download the latest DLC installer for Steel Inferno or unlock with the latest
Multiupdate installer.
Is there a later version of the DLC that I need to use to install it?
Thanks,
Ralph
I see you have WITE2 updated to 1.04.01. The installer you used to update the game to this version is a MultiUpdate installer, which allows users to install and update multiple products as long as you have serial keys for them. If you have a serial key to unlock Steel Inferno DLC, we recommend using this multiupdate installer to activate Steel Inferno to install it and update it to the latest version. You do not need to use the Steel Inferno Setup Release installer in this case as it's an older version installer than 1.04.01.

Hope this clarifies and helps.

Re: Steel Inferno DLC issue

Posted: Sat Sep 28, 2024 6:10 pm
by Edin1978
Can you please elaborate how to do this? I have also bought Steel Inferno and have the same issue... My updater app is updated to latest version, but when I start it it just confirms the existing game is up to date and if I start Steel inferno installation, it requests I download the newest update app...Thanky you in advance for the answer.

Re: Steel Inferno DLC issue

Posted: Sun Sep 29, 2024 1:35 am
by Ralph1961
I think that I figured it out. Do this:
Download the latest patch to the game then launch it, it will say you have the latest version installed, ignore that.
There is a drop down box that has the main game and the steel inferno DLC, click Steel Inferno DLC then in the box under it put in your serial number to the DLC and run the patch. That should do it.

Re: Steel Inferno DLC issue

Posted: Sun Sep 29, 2024 6:43 am
by TechSgt
I am having the same issue.

I've been busy on other download.

Will attempt to DL again on Monday.

Re: Steel Inferno DLC issue

Posted: Mon Sep 30, 2024 5:47 am
by Edin1978
Ralph1961 wrote: Sun Sep 29, 2024 1:35 am I think that I figured it out. Do this:
Download the latest patch to the game then launch it, it will say you have the latest version installed, ignore that.
There is a drop down box that has the main game and the steel inferno DLC, click Steel Inferno DLC then in the box under it put in your serial number to the DLC and run the patch. That should do it.
Got it! Thanks a lot.

Re: Steel Inferno DLC issue

Posted: Mon Sep 30, 2024 1:36 pm
by MaximKI
Ralph1961 wrote: Sun Sep 29, 2024 1:35 am I think that I figured it out. Do this:
Download the latest patch to the game then launch it, it will say you have the latest version installed, ignore that.
There is a drop down box that has the main game and the steel inferno DLC, click Steel Inferno DLC then in the box under it put in your serial number to the DLC and run the patch. That should do it.
That's correct. Glad that it worked!