Launcher error

Armored Brigade Tech Support Forum. Please post any issues found here.
Post Reply
andyana
Posts: 7
Joined: Sat Oct 12, 2019 4:50 am

Launcher error

Post by andyana »

Seems that I'm having the same problem as a few other people; when I press 'launch', the menu screen just reappears. I've attached the dxdiag file to this post, and would appreciate any help that can be given!
User avatar
Veitikka
Posts: 1501
Joined: Sun Jun 24, 2007 10:11 pm
Location: Finland
Contact:

RE: Launcher error

Post by Veitikka »

Do the other buttons in the launcher work? What is your anti-virus software? Can you reinstall the game?
Know thyself!
andyana
Posts: 7
Joined: Sat Oct 12, 2019 4:50 am

RE: Launcher error

Post by andyana »

I can view the manual and patch notes. I can't change the settings or launch the game. The updater to version 1.042 does not work (and I cannot download from the Matrix Games website, either). I have Norton anti-virus. I can uninstall OK, and I've tried doing that and reinstalling but no luck.
User avatar
Veitikka
Posts: 1501
Joined: Sun Jun 24, 2007 10:11 pm
Location: Finland
Contact:

RE: Launcher error

Post by Veitikka »

So you have tried to run the version 1.000 without any updates? I just want to be sure that this is not related to the latest patch.

When it comes to downloading the update, try to clear your browser cookies for the site.
Know thyself!
User avatar
Veitikka
Posts: 1501
Joined: Sun Jun 24, 2007 10:11 pm
Location: Finland
Contact:

RE: Launcher error

Post by Veitikka »

Does the game start if you go to the installation folder and run ArmoredBrigade.exe?
Know thyself!
andyana
Posts: 7
Joined: Sat Oct 12, 2019 4:50 am

RE: Launcher error

Post by andyana »

I've only tried launching the 1.000 version so far, and haven't had any luck with downloading the patch. I also tried running the .exe file but still nothing - it didn't seem to do anything at all.
User avatar
Veitikka
Posts: 1501
Joined: Sun Jun 24, 2007 10:11 pm
Location: Finland
Contact:

RE: Launcher error

Post by Veitikka »

I don't see your DxDiag file.
Know thyself!
User avatar
DoubleDeuce
Posts: 1236
Joined: Fri Jun 23, 2000 8:00 am
Location: Crossville, TN
Contact:

RE: Launcher error

Post by DoubleDeuce »

Norton's AV is pretty bad about interfering with some program installations (one of the main reasons I switched to McAfee years ago). If you haven't tried already, I would uninstall the Armored Brigade copy you have now, temporarily disable Norton's and then try re-installing.
andyana
Posts: 7
Joined: Sat Oct 12, 2019 4:50 am

RE: Launcher error

Post by andyana »

Dxdiag file
Attachments
DxDiag.txt
(96.28 KiB) Downloaded 35 times
User avatar
Veitikka
Posts: 1501
Joined: Sun Jun 24, 2007 10:11 pm
Location: Finland
Contact:

RE: Launcher error

Post by Veitikka »

On Discord I had a chat with a person who had a very similar issue, nothing happening when the .exe is run. The problem is that if I can't debug the crash I can't trace the exact spot where it occurs in the code. What is common in the DxDiag reports is that the other person had the Intel(R) HD Graphics 630 display card, and you have Intel(R) HD Graphics 530. Over the years I've learned that the integrated Intel graphics cards have issues.

Here's one case with Mobile Intel(R) 4 Series Express Chipset Family: https://www.matrixgames.com/forums/tm.asp?m=4596660

The only thing I can recommend is updating the video card drivers. It would be interesting to debug this and see where it crashes, but without the hardware I'm unable to do it.
Know thyself!
User avatar
CapnDarwin
Posts: 9517
Joined: Sat Feb 12, 2005 3:34 pm
Location: Newark, OH
Contact:

RE: Launcher error

Post by CapnDarwin »

Sounds like they are not getting into the starting splash screen animations. That could be a missing codex issue. Is there a way to rename/delete those animations and see if the game starts?
OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LTD
User avatar
Veitikka
Posts: 1501
Joined: Sun Jun 24, 2007 10:11 pm
Location: Finland
Contact:

RE: Launcher error

Post by Veitikka »

ORIGINAL: CapnDarwin

Sounds like they are not getting into the starting splash screen animations. That could be a missing codex issue. Is there a way to rename/delete those animations and see if the game starts?

The splash screen doesn't have animations, just a few .png's. I believe their system fails to create the settings window where you select the window size etc.
Know thyself!
andyana
Posts: 7
Joined: Sat Oct 12, 2019 4:50 am

RE: Launcher error

Post by andyana »

I would like to play this, but the technical issues are beyond me and I don't think I will be able to get this working. How can I go about getting a refund for this?
User avatar
VPaulus
Posts: 3680
Joined: Thu Jun 23, 2011 2:02 pm
Location: Portugal

RE: Launcher error

Post by VPaulus »

Please do the following:

1. Download the last Nvidia drivers.
https://www.nvidia.com/Download/driverR ... 2009/en-us

2. When updating the drivers, please tick the "Perform a clean installation" box.

3. Set the Nvidia GPU as the preferred graphic processor for the game. You can do this via the Nvidia Control Panel. Check the link below for on how to do this:
http://www.techadvisor.co.uk/how-to/pc- ... d-3612668/

Run the game and check if the issue persists.
andyana
Posts: 7
Joined: Sat Oct 12, 2019 4:50 am

RE: Launcher error

Post by andyana »

Thanks, I will try this tomorrow when I get a moment.
andyana
Posts: 7
Joined: Sat Oct 12, 2019 4:50 am

RE: Launcher error

Post by andyana »

Brilliant, that did the trick. Many thanks! Now I just need to learn to play well...
RenegadeResolute
Posts: 3
Joined: Fri May 25, 2018 10:58 am

RE: Launcher error

Post by RenegadeResolute »

I am having the same issue, but the Nvidia download isn't compatible with my system for some reason. I have an Intel(R) HD Graphics 630 display card chip as well. Is there an alternate way to update?
User avatar
Veitikka
Posts: 1501
Joined: Sun Jun 24, 2007 10:11 pm
Location: Finland
Contact:

RE: Launcher error

Post by Veitikka »

ORIGINAL: RenegadeResolute

I am having the same issue, but the Nvidia download isn't compatible with my system for some reason. I have an Intel(R) HD Graphics 630 display card chip as well. Is there an alternate way to update?

Is the Intel integrated graphics the only video card on your system? Have you tried to update its own drivers?
Know thyself!
MirabelleBenou
Posts: 325
Joined: Sat Apr 03, 2010 3:56 am
Contact:

RE: Launcher error

Post by MirabelleBenou »

ORIGINAL: RenegadeResolute

I am having the same issue, but the Nvidia download isn't compatible with my system for some reason. I have an Intel(R) HD Graphics 630 display card chip as well. Is there an alternate way to update?

Hello !
Maybe a late reply, but with Intel Graphics, you have to apply this "fix" :
https://www.matrixgames.com/forums/tm.a ... =&#4820310
Image
Post Reply

Return to “Armored Brigade: Tech Support Forum”