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Crash report.
Posted: Sun May 31, 2020 7:07 am
by Shadow_
Hello,
So I've encountered a crash, and here I am to report it.
It happens after I click the "Next" button, right after the victory screen of the Djebel Berda map.
I'm playing with the 1.1.4 beta.
RE: Crash report.
Posted: Sun May 31, 2020 7:09 am
by Shadow_
I have also another issue in the same campaign, the groups icons in the "Soldiers" tab don't appear anymore.
RE: Crash report.
Posted: Mon Jun 01, 2020 12:33 pm
by PipFromSlitherine
Is this repeatable from a savegame? If so could you please post the save for the team to look at.
Cheers
Pip
RE: Crash report.
Posted: Mon Jun 01, 2020 5:06 pm
by Shadow_
Yes, it is. Here the save in attachment.
RE: Crash report.
Posted: Mon Jun 01, 2020 7:56 pm
by SteveMcClaire
Thanks Shadow. I was able to reproduce the problem and we'll get the fix in the next update.
In the meantime here is a fixed saved game.
RE: Crash report.
Posted: Tue Jun 02, 2020 7:12 am
by Shadow_
Thank you !
RE: Crash report.
Posted: Sat Jun 13, 2020 11:38 am
by mrob1169
Hi, I've been greatly enjoying the game but recently had this same error. Does that mean I cannot continue the campaign I am playing?
I have attached the saved game in case it can be salvaged.
RE: Crash report.
Posted: Mon Jun 15, 2020 12:02 pm
by SteveMcClaire
mrob1169 -- the update to address this issue should be out 'soon.' You should be able to continue the game after that.
RE: Crash report.
Posted: Mon Jun 15, 2020 1:45 pm
by mrob1169
ORIGINAL: Steve McClaire
mrob1169 -- the update to address this issue should be out 'soon.' You should be able to continue the game after that.
Terrific, thank you.
RE: Crash report.
Posted: Fri Jul 10, 2020 10:08 am
by mrob1169
ORIGINAL: Steve McClaire
mrob1169 -- the update to address this issue should be out 'soon.' You should be able to continue the game after that.
Any idea when the next update will arrive? Also, if I start over with a new campaign am I likely to encounter the same crash loading a saved game at some point?
RE: Crash report.
Posted: Fri Jul 10, 2020 12:10 pm
by PipFromSlitherine
The beta version is live on Steam right now. Once it has had some testing it will be released across all platforms.
Cheers
Pip
RE: Crash report.
Posted: Fri Jul 10, 2020 3:59 pm
by mrob1169
I installed the 1.1.6 beta and the game throws an unhandled exception when I try to load my saved game. Normally I would include a screen capture but I was not able to do that when the error message box was displayed.
RE: Crash report.
Posted: Fri Jul 10, 2020 4:57 pm
by PipFromSlitherine
A screen capture of the crash message isn't necessary if you are able to send the error log to us. You can of course also attach the error log specifically to a post.
Cheers
Pip
RE: Crash report.
Posted: Sat Jul 11, 2020 7:18 pm
by mrob1169
ORIGINAL: PipFromSlitherine
A screen capture of the crash message isn't necessary if you are able to send the error log to us. You can of course also attach the error log specifically to a post.
Cheers
Pip
Okay, where is the error log written?
RE: Crash report.
Posted: Mon Jul 13, 2020 11:21 am
by PipFromSlitherine
Documents/My Games/CloseCombatTheBloodyFirst and is error.log (for the last run) or datestamped error logs for prior crashes.
Cheers
Pip
RE: Crash report.
Posted: Mon Jul 13, 2020 2:13 pm
by mrob1169
Okay here is the most recent error log.
RE: Crash report.
Posted: Mon Jul 13, 2020 3:26 pm
by DefeatistAttitude
Have been trying to report crashes here, but each time I try I get this message:
You are not allowed to post links, emails or phone numbers for 7 days from the date of your tenth post.
RE: Crash report.
Posted: Mon Jul 13, 2020 4:38 pm
by PipFromSlitherine
ORIGINAL: mrob1169
Okay here is the most recent error log.
Are you also sending the logs to us on restart, as I can't find a log matching this one.
Cheers
Pip
RE: Crash report.
Posted: Tue Jul 14, 2020 10:30 am
by mrob1169
ORIGINAL: PipFromSlitherine
ORIGINAL: mrob1169
Okay here is the most recent error log.
Are you also sending the logs to us on restart, as I can't find a log matching this one.
Cheers
Pip
Yes, I have been selecting "Yes" when prompted for permission to send the error log. I did it again just a minute ago. I answered "Yes" when prompted and I have attached the latest log file to this post.
RE: Crash report.
Posted: Tue Jul 14, 2020 12:02 pm
by PipFromSlitherine
Found it. Thanks a lot. The team will take a look.
Cheers
Pip