Matrix Games Forums

I have on occasional run in to a problem selecting a research for the USA. I click on a research and the program hangs. sometimes the program will recover, but mostly is stops. it just hang up on the UK. it now hung up when I tried to transport out a UK infantry unit out of Dunkirk.

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

1) Screenshot of the error screen.

2) The contents of the ERROR folder that is generated in your Users\<your name>\My Documents\My Games\Strategic Command - WWII War in Europe\ERROR folder.

3) Steps to reproduce the error and any information on whether it was repeatable or not.

thanks