Windows 10

[VPaulus]

Please try this:
1. Uninstall the game.

2. Create a new Local User Account in Windows 10.
Check the guide presented on the link below for on how to do it:
http://www.howtogeek.com/226540/how-to- ... indows-10/

3. Change the new Local User type to Administrator.
Check the guide presented on the link below for on how to do it:
http://www.windowscentral.com/how-chang ... windows-10

4. Reboot Windows.

5. Login in the new Administrator account.

6. Install the game

[bott.2]

Tried this and it still does not open...arrrgg!!??[:@] Thanks for your ideas....

ORIGINAL: VPaulus

Please try this:
1. Uninstall the game.

2. Create a new Local User Account in Windows 10.
Check the guide presented on the link below for on how to do it:
http://www.howtogeek.com/226540/how-to- ... indows-10/

3. Change the new Local User type to Administrator.
Check the guide presented on the link below for on how to do it:
http://www.windowscentral.com/how-chang ... windows-10

4. Reboot Windows.

5. Login in the new Administrator account.

6. Install the game

[VPaulus]

I think this will be the final one...

Try to disable all background programs in case these are interfering with the normal running of the game.
You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.
If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

A tutorial on how to do this can be found below:
https://us.battle.net/support/en/articl ... plications

[bc1328]

None of this worked on mine either.


Brad

[bc1328]

BTW the tutorial for shutting down bg applications isn't posted anymore.

[VPaulus]

ORIGINAL: bradclark

BTW the tutorial for shutting down bg applications isn't posted anymore.

Ooops. Now it's on:
https://eu.battle.net/support/en/article/23848

[bott.2]

Unfortunately, this did not work either..........

ORIGINAL: VPaulus

I think this will be the final one...

Try to disable all background programs in case these are interfering with the normal running of the game.
You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.
If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

A tutorial on how to do this can be found below:
https://us.battle.net/support/en/articl ... plications

[VPaulus]

So what happens when you receive the message Loading Main Program?
Does it exit to the desktop?

[zakblood]

guide updated to latest windows 10 version the creators update, 2 installs, an upgrade to the creators update and a clean install, both worked as shown

tm.asp?m=4072422&mpage=1&key=&#4315039

a update from a previous version of windows shown, but can do the other if needed, only takes a few hours to setup and run

[bott.2]

Once I choose a scenario, I click on play and nothing happens. It does not exit to the desk top or display an error message. Thanks.

ORIGINAL: VPaulus

So what happens when you receive the message Loading Main Program?
Does it exit to the desktop?

[VPaulus]

So you don't even see what terminator shows in the screenshot posted a few posts above?

[bott.2]

I see what Terminator sees and then it reverts back to the the main game menu. Thanks

ORIGINAL: VPaulus

So you don't even see what terminator shows in the screenshot posted a few posts above?

[bc1328]

ORIGINAL: Bott

I see what Terminator sees and then it reverts back to the the main game menu. Thanks

ORIGINAL: VPaulus

So you don't even see what terminator shows in the screenshot posted a few posts above?

Same here.

[VPaulus]

Please check the following:

Control Panel>Programs and Features>Turn Windows features on or off

Under "Legacy Components" ensure that "Direct Play" is turned on.

[hazxan]

ORIGINAL: VPaulus

Please check the following:

Control Panel>Programs and Features>Turn Windows features on or off

Under "Legacy Components" ensure that "Direct Play" is turned on.

Just to say - this solved the problem for me!

[bc1328]

ORIGINAL: VPaulus

Please check the following:

Control Panel>Programs and Features>Turn Windows features on or off

Under "Legacy Components" ensure that "Direct Play" is turned on.

You are my hero VPaulus. Thanks for your help.

[VPaulus]

The merit goes to kennon123 who opened a helpdesk ticket reporting the issue and then let us know how he have fixed it.

[zakblood]

Code: Select all

https://www.howtogeek.com/250228/what-windows-10s-optional-features-do-and-how-to-turn-them-on-or-off/

[bott.2]

It works!! Thanks kennon123 and to everyone who tried to help!!

ORIGINAL: VPaulus

The merit goes to kennon123 who opened a helpdesk ticket reporting the issue and then let us know how he have fixed it.

[hudson464s]

Works, thanks so much! That did the trick.