CTD

captskillet · Post by **captskillet** » Thu Jun 29, 2006 5:18 pm

Well I installed the game and even though I have DX 9.0c and Netflex 2.2 I tell it to install those also, it does its thing I start the gane and load a battle and it goes to the loading screen to the point of loading sounds and I get the dreaded CRASH TO DESKTOP with no error message.....whats up?????

mbelew · Post by **mbelew** » Thu Jun 29, 2006 5:44 pm

captskillet,

The most common reason for a crash is that video drivers are out of date. Nvidia and Ati both update their drivers so often, it's hard to keep up.

Since that is not always the case, can you send your game log file and a dx diag report to support@matrixgames.com?

game log
tm.asp?m=1177123

dxdiag
tm.asp?m=1176885

Vic Rattlehead · Post by **Vic Rattlehead** » Thu Jun 29, 2006 6:30 pm

Hmmm...where is the game log file located? I got a crash in turn 4-5 in the reaction phase. Game just crashed to desktop with no error, warning or anything.

NVM...i found the logfile

captskillet · Post by **captskillet** » Thu Jun 29, 2006 6:30 pm

I think I know what problem is with a little guidance I tk I can fix it..........when I ran A dxdiag I Noticed on the front screen of the DirectX files tab the following note......

DirectX Files Tab: The file system.dll is missing! You should reinstall DirectX to get the latest version.

this is even though I let the game load Directx9.0c and then I went to Microsoft and got the latest from there and loaded ??????????

can I use regserv32 to fixandwhere does this file need to be since I can get a copy off the net???

captskillet · Post by **captskillet** » Thu Jun 29, 2006 6:51 pm

files sent to support..........dammit I was wanting to get some quality wargaming in tonite [;)] .........guess its back to COTA?HTTR for a little while!!!!!!

Vic Rattlehead · Post by **Vic Rattlehead** » Thu Jun 29, 2006 6:52 pm

Quick question...Where can i upload my DxDiag, and Logfile to? I sent them both to the support-e-mail, but was hoping to get a solution quicker through these threads.

Erik Rutins · Post by **Erik Rutins** » Thu Jun 29, 2006 7:51 pm

You can also post your files here as attachments to your post, just click on the "Click here to upload!" link when typing in a new post and attach the file as a text file.

Sending them to support@matrixgames.com at the moment is not a great idea actually since we're almost all at the show and thus that account is getting less attention than usual. Posting those files here will get you the quickest response.

Also, just to check, did you allow both the .NET and DirectX installers to run (the screen late in the installation with the two check boxes)? If not, please reinstall and make sure you run those.

Regards,

- Erik

captskillet · Post by **captskillet** » Thu Jun 29, 2006 8:52 pm

here goes Eric.........hope you can HELLLLLLLLLLLPPPP MEEEEEEEEEEE!!!! [;)]

koiosworks · Post by **koiosworks** » Thu Jun 29, 2006 8:59 pm

Captskillet, upload the game log file too, that will help us a bunch

captskillet · Post by **captskillet** » Thu Jun 29, 2006 8:59 pm

heres game log file......and yes I let it do both..........even did a complete uninstall on game and Netframework so game could do it all and still CTD when I get to load sounds stage.

captskillet · Post by **captskillet** » Thu Jun 29, 2006 9:06 pm

pt 2 ............file was too large to past as one

mbelew · Post by **mbelew** » Thu Jun 29, 2006 9:28 pm

The logfile helps a lot.

Are you on a laptop?

Your video hardware is Intel(R) 82852/82855 GM/GME Graphics Controller

I see your graphics driver is 6.14.10.4396, but there's a newer one on Intel's website (6.14.19.50). If you are on a laptop, you might check your laptop's vendor's website first.

Here's Intel's page for that device:
http://www.intel.com/support/graphics/i ... /index.htm

captskillet · Post by **captskillet** » Thu Jun 29, 2006 9:53 pm

yes sir I am...........I am at the link getting the new driver now....will install it reload game and see what happens..........tks!

captskillet · Post by **captskillet** » Thu Jun 29, 2006 10:08 pm

Dammit part 2............ it tells me I cant install that driver on this comp when i run installer[:@] [&:] !

BigJ62 · Post by **BigJ62** » Thu Jun 29, 2006 10:12 pm

I noticed in your first dxdiag report that the .NET files were not list. do another dxdiag and you see these files listed
system.dll: 1.01.4322.2032 English Final Retail 9/16/2005 01:46:54 1224704 bytes
Microsoft.DirectX.Direct3D.dll: 9.05.0132.0000 English Final Retail 4/5/2006 23:30:32 473600 bytes
Microsoft.DirectX.Direct3DX.dll: 5.04.0000.3900 English Final Retail 12/27/2005 15:53:50 2676224 bytes
Microsoft.DirectX.Direct3DX.dll: 9.04.0091.0000 English Final Retail 12/27/2005 15:53:51 2846720 bytes
Microsoft.DirectX.Direct3DX.dll: 9.05.0132.0000 English Final Retail 12/27/2005 15:53:51 563712 bytes
Microsoft.DirectX.Direct3DX.dll: 9.06.0168.0000 English Final Retail 12/27/2005 15:53:52 567296 bytes
Microsoft.DirectX.Direct3DX.dll: 9.07.0239.0000 English Final Retail 12/27/2005 15:53:52 576000 bytes
Microsoft.DirectX.Direct3DX.dll: 9.08.0299.0000 English Final Retail 12/27/2005 15:53:53 577024 bytes
Microsoft.DirectX.Direct3DX.dll: 9.09.0376.0000 English Final Retail 12/27/2005 15:53:53 577536 bytes
Microsoft.DirectX.Direct3DX.dll: 9.10.0455.0000 English Final Retail 12/27/2005 15:53:57 577536 bytes
Microsoft.DirectX.Direct3DX.dll: 9.11.0519.0000 English Final Retail 4/5/2006 23:30:32 578560 bytes
Microsoft.DirectX.DirectDraw.dll: 5.04.0000.2904 English Final Retail 4/5/2006 23:30:32 145920 bytes
Microsoft.DirectX.DirectInput.dll: 5.04.0000.2904 English Final Retail 4/5/2006 23:30:32 159232 bytes
Microsoft.DirectX.DirectPlay.dll: 5.04.0000.2904 English Final Retail 4/5/2006 23:30:33 364544 bytes
Microsoft.DirectX.DirectSound.dll: 5.04.0000.2904 English Final Retail 4/5/2006 23:30:33 178176 bytes
Microsoft.DirectX.AudioVideoPlayback.dll: 5.04.0000.2904 English Final Retail 4/5/2006 23:30:31 53248 bytes
Microsoft.DirectX.Diagnostics.dll: 5.04.0000.2904 English Final Retail 4/5/2006 23:30:31 12800 bytes
Microsoft.DirectX.dll: 5.04.0000.2904 English Final Retail 4/5/2006 23:30:31 223232 bytes

anyway that all I can think of hope you get it running.

captskillet · Post by **captskillet** » Thu Jun 29, 2006 10:14 pm

well according to dell's website this is the latest driver for this comp and chipset (6.14.10.4396).

captskillet · Post by **captskillet** » Thu Jun 29, 2006 10:58 pm

Well heres the latest and the last for the evening............my frustration level is getting to high [:@]so I'm gonna let it lay for the remainder and get in a little COTA and maybe/hopefully someone can come up with answer by AM.

Marc von Martial · Post by **Marc von Martial** » Fri Jun 30, 2006 10:16 am

Hi captskillet,

sorry but you are not matching the minimal system requirements on the Laptop.

You have an integrated graphic chip/controller (Intel 82852/82855 Graphics Controller) that uses shared RAM (means it is getting its needs for video RAM from the standard system RAM). The system specs demand for a graphic card with at least 64mb of RAM.

Since you only have 512mb RAM and are running Windows XP (minimum for running on windows XP is 512mb) there is literally no RAM left for the graphic chip your Laptop has. That is most probably the reason for the CTD.

Additionally the Intel 82852/82855 family has only limited DirectX 9.0 compatibility. It is a chip ment for business and office machines not necessarily for gaming.

captskillet · Post by **captskillet** » Fri Jun 30, 2006 12:35 pm

If I go to 1 gig should that solve my problem??

Marc von Martial · Post by **Marc von Martial** » Fri Jun 30, 2006 12:37 pm

It can, but I fear that the limited capability of the chipset is more likely the problem. Like I mentioned it is a chip ment for business and office machines not for 3D gaming.

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