Additional credit card charges?

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dorjun driver
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Additional credit card charges?

Post by dorjun driver »

Erik,

What might be the explanation for an additional $11.76 being tacked on to my credit card?

This will not stand!





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Erik Rutins
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RE: Additional credit card charges?

Post by Erik Rutins »

No idea. Please e-mail me at erikr@matrixgames.com with your order number and I will find out what that charge by DR was for.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC

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Erik Rutins
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RE: Additional credit card charges?

Post by Erik Rutins »

In case anyone else sees something like this, we confirmed with the store that there was no overcharge. The issue was that they charged the shipping separately when it actually shipped out. The 75.87 charge is for the download plus tax and the 11.76 amount is the shipping plus tax, which adds up to the original order total.
Erik Rutins
CEO, Matrix Games LLC

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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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