Game freeze at Allied AI 31% every turn...

[Tim F]

Hi guys, I have returned to the excellent War in the West after many, many months away. I have encountered a glitch which causes the game to freeze. I am playing the Germans in the full D-Day - Berlin scenario with an Allied AI. Generally - and with increasing regularity - the game seizes up at the AI Turn 31% marker, during the Allied ground operations phase, when the computer is crunching through the battles. If I leave it nothing happens. If I try some clicks to try and free it up then eventually the game screen dissolves into the milky white Windows “War in the West Application has stopped working”. What I laughingly call a “workaround” is then to reload the game from the previously saved point at the end of the last German turn and run the America AI turn again (including, of course, a very long air turn in which I go and make a cup of tea or something). Sometimes I have to re-run the turn 2,3,4 or 5 times before it somehow “breaks free” of its seizure and continues normally on with the rest of the Allied turn. While the AI is running through the Allied ground attack turn, the indicator that it is going to freeze up seems to be the intermittent “blinking” of the Combat and Movement factors on half a dozen or so random German units. The computer normally fights 2 or 3 more combats and then locks. When it has frozen, a few German units are left with their combat and movement indicators still blinking away.
Very grateful for any thoughts!

DXDIAG hopefully attached...

[Joel Billings]

Sorry for your problem with the game. Do you have a save at the start of the AI turn where it freezes. If you can attach that to a post here, or email it to 2by3@2by3games.com that would be appreciated.

[Tim F]

Joel, hi and many thanks for getting back so promptly. My IT skills slightly challenged in this department - what is the procedure for sending a saved turn to you?

Cheers

Tim

[Joel Billings]

Find the file in the /dat/save directory inside the game's main directory. Then just email that save to 2by3@2by3games.com, or zip it up and attach it to a post in the forum (the "click here to upload" below the box where you enter your text).

[Tim F]

Thanks Joel - I have emailed to you.

Cheers

Tim

[Joel Billings]

I ran the Allied turn twice in 1.01.37 and once in our most recent version, and all three times the game advanced past the 32% mark. There was a very slight hesitation after the last attack in 32% before it moved on, but it was only a few seconds at most. Unfortunately without it repeating for us, there’s probably nothing we can do about it. Maybe someone will notice something in your dxdiag. I notice I've got more memory than you have with 12GB memory and 8GB page file vs 8GB and 4GB for you. You might want to check into updating your video driver which is from July 2015 (mine is also an NVIDIA card and my driver is from July 2016 - my card has 2GB more memory). I don't know if memory is an issue, or if there is a bug but it only shows up on some computers based on how their memory is being used. Wish I could be more helpful.

[Tim F]

Hi Joel. Many thanks for your efforts and thoughts - it gives me something to go on at least.

Cheers

Tim

[Denniss]

This is a Notebook with both Intel integrated Gfx and a separate Nvidia card.
Somewhere in the nvidia control panel you should be able to force (or disable) using the nvidia card (termed high-performance gfx or similar) for selected applications. Find this setting, point it to the "WarInTheWest.exe" application and try with enable/disable.

[Tim F]

Great, thanks for that - will give it a try.

Cheers

Tim