Matrix Games Forums

I give up posting emails, it seems whatever one I post, Mr. Frag posts the other one. [:D]

ORIGINAL: SunDevil

bodhi you forgot the [:D]

Yeah, my settings are in "work mode" at the mo, so I'm posting without graphics. Keep forgetting the smileys. Here's a few to make up for some I should have posted recently. [:D][8D][:)][;)]

Yes I have the same problem witpwife, an nobody is using my copy. The original post
i got back from the membership area will not take, so i opened a new membership(thisone)
put in the serial number that i got when i bought the game, an still it wont let me thru to get
to the patch. Im sure you can see why this is frustrating as I have saved everything I have
from matrix, yet the information that is provided is either wrong, or the access should be changed to allow just putting in your email an serial number rather then this membership
system. to get a patch for a game should not be this hard.

I give up posting emails, it seems whatever one I post, Mr. Frag posts the other one.

I always chuckle at that SD, you and I always seem to be replying to the same message at the same time [:D]

Well...I had no trouble getting the confirmation e-mail and the temporary password. Only took a minute. [:)] But when I attempt to log-in to the members area with my temporary password it just keeps recycling right back to the log-in page where it asks again for your e-mail and password. I've tried about five times and I can't log-in. To make matters worse I seem to have lost the ability to log into these forums anymore unless using a third-party computer. I'm sure that's a separate issue but altogether a bad night. [:(]

Platoonist,

check your inbox, I just sent you a pm.

If someone else has already registered and used your serial number, please contact support@matrixgames.com directly and explain the situation. This pretty much means someone else is running your purchased copy too. Since it is very easy to track, it is also very easy to resolve.
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Thanks for the recommendation. My husband sent an e-mail and received a response from Erik within a few minutes. He is still working on the problem (after midnight!) but I have faith that it will be worked out. Hopefully it will be a solution that will work for others having the same problem. Will post here if so.