Matrix Games Forums

Hello Eric,
 
it's gone a week, since our last communication, but
 
I tried the give an order; there is again only the possibility to give an download order!
 
Thanks
 
Pomakli

Hi Erik

Any update for when we will be able to order physical shipment in UK/Europe?

I'll repost here what I posted in another thread earlier:

Hi everyone,

We've been working furiously behind the scenes on this. We also thought things were ready to go when we posted the option to order and left for Christmas. Due to a number of screw-ups on DR's side, they were not ready to go as we were told. In fairness, these are the kinds of things that can happen when a new process like "on demand printed manuals" is inaugurated, but we regret the additional delays and are as frustrated by them as you are.

We're now told that January 9th will be the absolute final date, beyond which there will be no further delays. I'm passing that along here. We're also working on an arrangement for those of you who ordered faster shipping options in good faith that the physical orders would be shipping soon. Stay tuned for more info on that.

Regards,

- Erik

If I ordered a physical shipment will I bet getting a printed manuel also?  [:D]

Me too, if I ordered a physical shipment will I bet getting a printed manual also? Seems that is what the purchase agrrement ststes.
 
Thanx, Chris

Yes, the physical orders come with printed manuals. This is a new service that started with FOF and will carry on with each new release from this point on.

I have some good news, at last. The first boxed copies, with printed manuals, should start shipping today, though it will likely take several days for all the back-orders to ship out. I'll keep you posted if anything changes after this point, but it looks like we've finally resolved the issues that were causing the delays.

Hi Erik

That's great!!!!!![&o]

Hoi Erik,
 
Danke sehr, sehr Danke, bardzo dziekuje, dziekuje bardzo, thank you and you I thank!!
 
Chris
 

Just got a reminder from Digital River that my Credit Card has been charged "reminder...you are not being charged again/this is not a bill" for my "Physical Copy" which is still showing backordered. So for those of you out there you are NOT alone...even as a Beta-Tester who technically has 3 copies of FOF...i myself am waiting for a CD+Manual...I want to believe[8D].

ok, are we really getting these sent out .. was it Jan of 07 ?[:D] no worries, I really am just waiting on the next patch to play.. and there are some other new ssg toys on the horizon

[>:]

Ok, here's even more good news for you all.

Due to the logistical screw-ups on their side that caused this unusual delay, Digital River has agreed to refund shipping on all physical orders for Forge of Freedom to date if those orders were placed with other than postal shipping. That covers orders from December 20th up to yesterday.

We can't change the shipping on those orders, so it will first be shipped out and you will be charged as per usual, then a manual refund for the shipping will be put through if you paid for one of the "fast" shipping options. I hope this makes up for the extra wait and I'm glad we were able to resolve this with DR in a way that we feel is fair for everyone.

Regards,

- Erik

[&:]But i was charged, FOF+UPS 2nd Day Shipping on the day i ordered it...my third purchase, 2nd registered copy, of FOF. Erik...I really hate to be the Devil's Advocate here but i paid in advance and accoring to your info...well...you can have my freakin' $25...i need a manual to help with my testing.

If you ordered a physical copy before yesterday and were charged for the shipping on that already, you should be refunded for the shipping once the manual refund process completes. If this doesn't happen, e-mail me with your order number and I'll make sure it gets special attention.

Ok Just got my shipping notice with a tracking number[&o][&o]

ORIGINAL: TheHellPatrol

Excellent news, I will keep my order for a Boxed FOF with NWSONLINE...
a) For the cause (you guys[;)])
b) Because Chris is a nice guy!
I should have my manual by the end of next week i hope[&o]!
Memo: Shipping deptartment...get those copies to NWSONLINE ASAP[:D].

Guys just so you know that our orders are shipped first then any dealer orders. So it may very well take a week or two before our dealers get there orders. The time it takes will of course change do to how many orders we have for the game.

David

Recieved an email from DR that states my hard copy is mailing. I just chose the regular shipping option, so no refund fro me, and I can't wait to get the manual, as my eyeballs burnout reading a lot on the monitor screen.
 
I am going to be glad to get this hard copy and manual.
 
Chris (christof139)
 

When will UK boxed copies be available? I really want to play this game but I need the box as well.
 
Thanks Tom

I can appreciate that folks where upset they where charged for shipping, wexpress etc, and they should be happy.. funny.. as I see it I am paying for shipping and getting a slower shipment .. not complaining just funny, as in odd.. goes to figure with DR, not their fan but certainly your.. thanks for allowing us to get a manual and disk....