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RE: For Those That Preorder From Frank Hunter
Posted: Fri Jul 27, 2007 3:24 am
by Fallschirmjager
This fall I am teaching a course at Emory University about the 1820-1918 period in European history
I think my interest is definitly right up there
And plus pre orders back in the day were $20 so I save $15
Good of Frank to not charge the extra 15
I am downloading now and am fully planning on giving this a try
RE: For Those That Preorder From Frank Hunter
Posted: Fri Jul 27, 2007 5:13 am
by SMK-at-work
Looks like it's now fixed.....although it did try to sneak in $3.99 for the extended download which I thought a bit cheeky given I'm getting a physical copy!! [8|]
RE: For Those That Preorder From Frank Hunter
Posted: Fri Jul 27, 2007 1:56 pm
by sol_invictus
[:-] Bad boy.[;)]
RE: For Those That Preorder From Frank Hunter
Posted: Sun Jul 29, 2007 9:45 am
by ess1
I have just completed transaction (US Store) and have been charged post + tax.
Many thanks Frank ( have emailed you seperately) and Matrix for honouring my order so long ago.
[:)][:)]
RE: For Those That Preorder From Frank Hunter
Posted: Tue Jul 31, 2007 8:47 am
by carterdick
- Erik
[/quote]
Ok, we resolved this issue with Digital River on how the coupons were setup. Those of you that were charged for shipping will have that shipping charge refunded.
Hello Erik
I don't know when you will refund these shipping costs but as i see no news about that since some days, i give you the informations about my order (if needed)
Order Number: 1632674957
Order Date: 26-JUL-07
Best regards.
RE: For Those That Preorder From Frank Hunter
Posted: Thu Aug 02, 2007 11:43 pm
by pascalc
I got my coupon for pre-paying in an email from Frank.
However, I don't see anyplace to use it in the on-line ordering process in the Matrix Store.
How do I use my coupon?
Thanks. (Can't wait to play.)
RE: For Those That Preorder From Frank Hunter
Posted: Fri Aug 03, 2007 1:17 am
by SMK-at-work
IIRC you enter it at checkout
RE: For Those That Preorder From Frank Hunter
Posted: Fri Aug 03, 2007 1:32 am
by flintlock
Pascal,
Enter your code where I've highlighted in the attached image below:
RE: For Those That Preorder From Frank Hunter
Posted: Fri Aug 03, 2007 1:50 am
by pascalc
That's where I was and couldn't figure out.
But then I figured out what blank seemed closest, and all is set.
Thanks.
RE: For Those That Preorder From Frank Hunter
Posted: Fri Aug 03, 2007 2:29 am
by sol_invictus
I was still charged shipping. Will this be refunded to my card?
RE: For Those That Preorder From Frank Hunter
Posted: Fri Aug 03, 2007 1:49 pm
by Erik Rutins
Yes, it should be refunded, though it can take 5 business days to do so. I'm checking with DR again to make sure the shipping charge issue was fixed on any remaining coupons.
RE: For Those That Preorder From Frank Hunter
Posted: Fri Aug 03, 2007 1:59 pm
by sol_invictus
Thanks Erik.
RE: For Those That Preorder From Frank Hunter
Posted: Fri Aug 03, 2007 2:55 pm
by ess1
Erik, Thanks for continued interest in this matter.
How will refundsbe managed please?
RE: For Those That Preorder From Frank Hunter
Posted: Fri Aug 03, 2007 5:14 pm
by carterdick
Shipping costs refunded. Thanks to the team.[:)]
RE: For Those That Preorder From Frank Hunter
Posted: Mon Aug 13, 2007 1:14 am
by vharpley
I pre-paid a long time ago! To date I have recieved nothing from Frank or anyone granting a discount or whatever for this game.
RE: For Those That Preorder From Frank Hunter
Posted: Mon Aug 13, 2007 1:30 am
by SMK-at-work
did you send him an e-mail at the address in the 3rd message on page 1 of this thread?
RE: For Those That Preorder From Frank Hunter
Posted: Mon Aug 13, 2007 1:37 am
by David Heath
If you pre-ordered from Frank Hunter you must email him and he will work it out with you. We have no record of any of his pre-order customers.
David