Matrix Games Forums

Same question here.

Following the instructions I sent an email to matrix support requesting the missing 2nd CD one month ago, and have got no reply so far.
When could I expect to get this missing CD?
I have been obliged to uninstall CC:MT, so can not reinstall the game because of this missing CD. No joy.
Although I have downloaded the game, I didn't burn the installer on a DVD or keep it on my HD as I was supposed to receive the box.

Any information would be appreciated.

My 2nd CD arrived yesterday.

Mine went missing the same time as everyone elses... err a bad batch of deliveries... so can't be far off for anyone else.

Ok, they were all shipped out during the same week and they go out from either the US or the UK, so the further you are from those the longer it can take. With that said, they were supposed to have all arrived by the end of January. I've asked for another follow-up from DR on these. If you still do not have your replacement 2nd CD as of today, please e-mail me directly at erikr@matrixgames.com with your order info one more time.

We initially got a full list of affected orders (which included everyone who e-mailed us and a few who didn't) and all those had replacements shipped out.

Regards,

- Erik

Email sent.

My order number is 1636605696.
Hope to get it soon, so I can finally enjoy CC:MT with every improvements included in the last patch. [:)]

I'm in the same situation of the others: no CD2 in the box, no answer from your Support Service.
I live in Italy and Postal Services are not exactly so good as in the other european areas, but...

Here are my data:

Claudio Sciamanna
Order Number: 1636902627
Order Date: 06-DEC-07

Close Combat: Cross of Iron 1 Physical Shipment Plus 27,99 EUR
Close Combat Modern Tactics 1 Physical Shipment Plus 27,99 EUR

Download service was too slow to be used and the available time for download too short... aargh!!!

We apologize for this - the warehouse sent out a replacement CD to every affected order a month or more ago - unfortunately they used the same shipment option you originally chose on your order, so for some folks that was regular mail (which can take a long time to some parts of the world and can get lost).

Everyone who has e-mailed me since my last post that yours still has not arrived, FYI we are sending out another replacement CD to you via a trackable shipping method. I hope that you will all receive your second replacement shipment within a week or less.

Regards,

- Erik

Received the 2nd CD today, thanks.

Regards Ellis.