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RE: Matrix goes the extra mile

Posted: Tue Sep 29, 2009 5:10 pm
by SlickWilhelm
This just in!

David Heath, Director of Operations at Matrix Games, said "Yes, we rock".

But seriously, Matrix Games is the best, and the fine folks who are Matrix Games are greatly appreciated. [:)]

RE: Matrix goes the extra mile

Posted: Tue Sep 29, 2009 5:54 pm
by JD Walter
I have had excellent service on all my orders from Matrix, without any doubt.

RE: Matrix goes the extra mile

Posted: Wed Feb 24, 2010 1:15 pm
by aolujumu
Lololol @ amen to that, but seriously this is truly remarkable...

RE: Matrix goes the extra mile

Posted: Wed Feb 24, 2010 2:15 pm
by htuna
ORIGINAL: TonyE

You know I always found it interesting and unrealistic when spontaneous celebrations would erupt in Civilization I and II but you know it also happens right here and I believe it now [&o]

LOL Tony.. Good one!

On the other side.. are you games not automatically registered when you buy the download copy (isn't it tied to your email?).. If not, how do I register all my games (think I still have the email/SN#s for all of them..)?

Nevermind.. think I found it "Members" right?

RE: Matrix goes the extra mile

Posted: Fri Apr 09, 2010 1:53 pm
by Widell
Was again reminded of the efficiency of Matrix when I purchased Distant Worlds! No hassle, and 10 minutes after the purchase I had the game installed, backed up on an external HD and burnt on a disc as well! Thanks Matrix for providing excellent and superior service over and over and over and over..... not to mention great games [:D]

RE: Matrix goes the extra mile

Posted: Mon Apr 12, 2010 3:43 am
by ilovestrategy
ORIGINAL: Widell

Was again reminded of the efficiency of Matrix when I purchased Distant Worlds! No hassle, and 10 minutes after the purchase I had the game installed, backed up on an external HD and burnt on a disc as well! Thanks Matrix for providing excellent and superior service over and over and over and over..... not to mention great gamesĀ [:D]

Same here. Matrix rocks!

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Posted: Tue Apr 20, 2010 7:15 am
by Anonymous
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Posted: Tue Jun 01, 2010 7:24 pm
by Anonymous
[Deleted by Admins]

RE: Matrix goes the extra mile

Posted: Fri Aug 20, 2010 8:37 am
by Q.M
ORIGINAL: shiplu20

i downloaded a crack to extract. if extract it does not crack whats should i do???
bite pillows or crack?

Edit: Sorry, couldn't help myself.

RE: Matrix goes the extra mile

Posted: Sat Aug 21, 2010 7:50 am
by 1_Lzard
ORIGINAL: Q.M
ORIGINAL: shiplu20

i downloaded a crack to extract. if extract it does not crack whats should i do???
bite pillows or crack?

Edit: Sorry, couldn't help myself.

LOLSHISTC! [&o][&o]

I LOVE IT! Laughed so hard it wook up the wife!

RE: Matrix goes the extra mile

Posted: Fri Nov 12, 2010 11:24 pm
by vaalen
Erik, you guys are the best, no question. I will never forget what you all did for me when I needed your help.

You support your games with the needed patches, and do not give up until the problems are fixed. Hardly anybody else does that.


RE: Matrix goes the extra mile

Posted: Sat Nov 13, 2010 1:06 am
by shauny1987
I agree, Matrix games make expensive games, and are worth every penny. Every game i've bought has been a quality product with good support and great playerbases.

Moreover MG is probably my favorite company that I have come across. 5/5 guys!

RE: Matrix goes the extra mile

Posted: Sat Nov 13, 2010 6:44 am
by gabeeg
I got to add to the thread...as it is deserved.  Love the games and the support.  Extra kudos for Erik, I have never seen him be rude or less than helpful and even handed...even with the most difficult or upset customers.  I worked in software support years ago and it is really hard to do...I have seen at least one snap or slip out of most customer facing employees...it is quite remarkable (its got to be drugs).

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Posted: Sat Feb 12, 2011 4:11 am
by Anonymous
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Posted: Sat Apr 09, 2011 12:38 am
by Anonymous
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RE: Matrix goes the extra mile

Posted: Sat Apr 09, 2011 6:08 pm
by HansHafen
I want a new Clash of Steel by SSI!!!

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Posted: Thu May 05, 2011 7:26 am
by Anonymous
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RE: Matrix goes the extra mile

Posted: Thu May 05, 2011 12:08 pm
by diablo1
Well, I'll give them credit on their DRM scheme but I still have to ask how much longer will it last?

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Posted: Wed May 11, 2011 5:11 am
by Anonymous
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Posted: Sat May 14, 2011 9:17 pm
by Anonymous
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