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RE: WHEN???
Posted: Thu Jul 16, 2009 1:04 pm
by Erik Rutins
It is live in our store now, I'll be posting the "Buy Now" link momentarily.
RE: WHEN???
Posted: Thu Jul 16, 2009 1:05 pm
by mavraamides
ORIGINAL: EisenHammer
ORIGINAL: GordianKnot
I couldn't find the download then but its there now!
I still can not find it, are you downloading it now.
Yes, it was in the private downloads area of the members area.
(You have to be a registered owner of RTV).
RE: WHEN???
Posted: Thu Jul 16, 2009 1:14 pm
by Erik Rutins
Ok, the pricing difference was our mistake. We just bumped our price down to $34.99 Download / $44.99 Physical, same as on GG. If you ordered at the original $39.99/$49.99 price here and would like your five bucks back, please e-mail me at
erikr@matrixgames.com with your order info. Sorry for that!
RE: WHEN???
Posted: Thu Jul 16, 2009 1:26 pm
by EisenHammer
I keep on getting physical shipment add on to my digital download order. I don't want to pay the extra 10 for shipping and handling and I can not take it off. I just want to download it.
RE: WHEN???
Posted: Thu Jul 16, 2009 1:33 pm
by Berkut
ORIGINAL: Erik Rutins
Ok, the pricing difference was our mistake. We just bumped our price down to $34.99 Download / $44.99 Physical, same as on GG. If you ordered at the original $39.99/$49.99 price here and would like your five bucks back, please e-mail me at
erikr@matrixgames.com with your order info. Sorry for that!
Erik, I just paid $29.99 for the digital download from GG.
RE: WHEN???
Posted: Thu Jul 16, 2009 2:01 pm
by Erik Rutins
DR appears to have introduced some kind of glitch to the download and digital+physical setup which is having the download actually add the digital+physical and the digital+physical adds the download (at the physical price).
My apologies for this, we are working with them to get this fixed immediately.
Berkut, we're looking into this pricing issue as well. As far as I know $34.99 is the correct download price, if I'm wrong and it's $29.99 then we'll match that. I'm sorry you couldn't wait until we sorted this out as we are the ones working with the developer and supporting previous customers, GG is just another distribution channel for this release.
Regards,
- Erik
RE: WHEN???
Posted: Thu Jul 16, 2009 2:06 pm
by Erik Rutins
Ok, that strange issue with the download/physical shipping and pricing has been fixed. If you clear out everything in your cart and try again, it should work fine now. We are still waiting for an answer on the pricing question.
RE: WHEN???
Posted: Thu Jul 16, 2009 2:22 pm
by Berkut
ORIGINAL: Erik Rutins
DR appears to have introduced some kind of glitch to the download and digital+physical setup which is having the download actually add the digital+physical and the digital+physical adds the download (at the physical price).
My apologies for this, we are working with them to get this fixed immediately.
Berkut, we're looking into this pricing issue as well. As far as I know $34.99 is the correct download price, if I'm wrong and it's $29.99 then we'll match that. I'm sorry you couldn't wait until we sorted this out as we are the ones working with the developer and supporting previous customers, GG is just another distribution channel for this release.
Regards,
- Erik
Actually, I've never ordered from them before - I did so simply because they had it available, and you did not, and I am leaving for NYC today for the weekend, and wanted to make sure I got it before I left! Otherwise I would be stuck and forced to play some other games all weekend while my wife blows massive cash shopping or whatever.
Turns out we are not leaving when I thought we were, so it didn't matter after all. And now I feel bad for buying from someone else.
RE: WHEN???
Posted: Thu Jul 16, 2009 2:24 pm
by Erik Rutins
It's ok, I understand how it works, I'm just annoyed that there appears to be a pricing difference when there should be none. Either we screwed up or they screwed up and I'm not sure yet which it is, but either way it will be fixed.
RE: WHEN???
Posted: Thu Jul 16, 2009 3:24 pm
by cdbeck
You know... I normally would buy something at a lower price to save $5, but in this case, the extra $5 is a justified expense to support Matrix and the developers here.
SoM