Matrix Games Forums

Hi there.

I know I'm a bit late on the subject but I wanted to share my personal experience with Anuman. I own this game "WW2 GC" (a very good one !) as well as another one, sold by this publisher : "Strategic command 2". I'm still waiting for them to release the French version of the patch, allowing to play on the worldwide map. Not to mention the latest one, recently made available by H. Cater... ! I Tried to write them, to know how they justify such a lack of support. First, they tried to fool me, by redirecting me on a long dead forum supposed to host the patch I sought for. When I told them about that, they responded something like : "We'll see with the developer and keep you informed". That was a year ago... I wrote again recently and guess what ? Right ! Same answer...[:@]

Mark my word : I'll never, ever, buy another one from them ! [:-] No matter how interested I'd be in a game to come or it's price, availability, whatsoever ! Plus, I'll pass the word as often as possible.

Their lack of professionalism and laziness, when it comes to releasing localized patches or providing support, is paramount in the genre. Do yourself a favor : stay as far away as you can from "Anuman editions".

Package received today [:)] ok, 16 days was a bit long for my taste, but hey, it's there at last [;)]

Regards.

[:(]

Unable to install : setup asks for a 2nd CD, which does not exist. Should there be a second CD ?

damnit

Regards.

EDIT : yes, there should be a second CD, "CD 1 of 2" written on the one I have, making a tech support entry now I suppose [:(]

Got an email from the delivery support : they're gonna send a new one ... wait time : 7 to 14 days ... ouch [:(]

Regards

OK, wth, this is getting ridiculous [:@] New package received today ... Guess what ? Only 1 CD inside, the 1st one again ... Can you get any dumber ?

Feedback sent to Digital River :

Hello,

This is the second time I have to write to you concerning my order of WWII General Commander from Matrix Games (1st order number was : xxxxxxx, feedback sent on 30th of July, order made on 14th of july).

I just received the second package, and for the second time in a row, you sent me an uncomplete package. This software contains 2 CDs, and each time, you sent me only the first CD. So now, I have 2 packages, each with the CD "1 of 2", so of course, completly unusable.

So, please, can you REVIEW YOUR SHIPPING PROCEDURES AND SEND ME THE COMPLETE PACKAGE, that I ordered almost 1 month ago now.

Thanks in advance

I'm starting to be "a bit" pissed off here ... will have to leave for vacation at the end of next week, so I may be back on september still without the game I ordered on the 14th of July [:(]

Regards.

That's weird ! I own the Anuman version and the physical support is one DVD.

Got your e-mail, I agree this is totally unacceptable. Please e-mail me all the order IDs and I'll get to the bottom of it ASAP and get you your second CD.

Thx for the quick reply and actions, already got a new shipping confirmation email. Let's see what I'll get this time, lol [;)]

Regards.

Package received, complete this time, and installed, woot [:D] Had a little fear when I saw that one CD was loose in the box (and of course, it was the 2nd, d'uh), but luckily it was not damaged.

Thanks again, Erik.

Regards.