Matrix Games Forums

Just called C&B. No joy. The guy says the game was released by Matrix "late last week", a point I corrected him on, but they don't have it yet and he can't say specifically when they will. "Some time this week" was his answer on when they'll start shipping.

Hey
To ALL : SAVE YOURSELF THE TIME AND CANCEL YOUR ORDERS

GO WITH MATRIX DIRECT............. YOU WILL BE PLAYING IN A FEW DAYS )

CHIPS & BITS SAID THEY WILL NO HAVE UV UNTIL LATE THIS WEEK. I WILL BE PLAY'N BY THE TIME THEY FIGURE OUT THAT THE SHIPMENT ARRIVED YESTERDAY ! ! IT JUST TAKES THEM FOREVER TO PROCESS ORDERS.................

I don't know how much luck you will have with Matrix either, although they do have the game of course. I ordered 3 day last Thursday, no sign of UV and my order status still say "new". I'm really getting frustrated with this.

Keep in mind our site was down all of Friday due to a network error caused by our ISP. Therefore any orders that didn't go out to our warehouse on Thursday had to wait until today to get to them and start shipping. Our warehouse updates shipment status in batches at the end of the day (and they're on Pacific time, so that means it's pretty late when they update). Check back tomorrow morning, chances are it will have shipped out.

Regards,

- Erik

So I ordered UV from Matrix this morning with 2 day delivery by UPS. Since I ordered this morning, should I expect it shipped today and thus count as one day of the two days shipping? If so, then I should receive it tomorrow! Or if I ordered today, it ships tomorrow and then I should expect it on Wednesday? Or should I count my blessings if I receive it within the next month considering we are dealing with UPS?

I had to order from C&B because if I want to order from Matrix, I'd have to upgrade my Netscape from v4.6 to at least v4.7. On a crummy 56k connection (I'm lucky to get 28.8) the download is nearly impossible and I didn't want to wait for a Netscape CD to arrive in the mail before I could order. Now it's looking like I might have saved time (but not money) had I done so.....

Originally posted by bradfordkay
I had to order from C&B because if I want to order from Matrix, I'd have to upgrade my Netscape from v4.6 to at least v4.7. On a crummy 56k connection (I'm lucky to get 28.8) the download is nearly impossible and I didn't want to wait for a Netscape CD to arrive in the mail before I could order. Now it's looking like I might have saved time (but not money) had I done so.....

You could have simply called the Matrix toll-free telephone number for orders. That's what I did after cancelling my C&B order.

I cancelled yesterday C&B and ordered from Matrix. I still dont know what happened to C&B. I hope they credit my account.

Originally posted by Erik Rutins
Keep in mind our site was down all of Friday due to a network error caused by our ISP. Therefore any orders that didn't go out to our warehouse on Thursday had to wait until today to get to them and start shipping. Our warehouse updates shipment status in batches at the end of the day (and they're on Pacific time, so that means it's pretty late when they update). Check back tomorrow morning, chances are it will have shipped out.

Regards,

- Erik

Well, I placed a seconed big (in my terms, C&B will surely order much much more) order on that Friday.
On that day UPS failed to deliver my first order to my workplace.
When i went out today (tuesday) to pick up my first parcel, I was surprised that UPS had both parcels available for me.
So, if C&B ordered something on Friday, I would be very surprised if they would not receive it today or tomorrow.
Remember, the parcel to me here in Germany had to cross that big anti-tank ditch (sometimes also called "The Atlantic Ocean"), while C&B sits in North America.

Just my 0.02 Euro.

Kind regards,
Roland

Just got off the phone with C&B. My order shipped this morning. I preordered on 4/25 as a reference for thoss still waiting.

is anyone clear what happened to C&B? Should I have waited a week more to get it from them? Generally, they have been very good. I dont know what happened, but w/ everyone else already playing it was taking me over the edge. If I had not known about that I would have waited.

I just got off the phone with C&B. They said they recently received enough copies to fill all orders. All pre-orders will ship tomorrow at the latest - including mine.

I checked the order last night and this morning with C&B. Could not give me an answer. I cancelled my order with C&B and ordered through Matrix. Just got it word it shipped. Don't know if this is there standard modus operandi but I will not do business with them again in the future.

My order status with C&B still doesn't show it shipped even though they told me it did yesterday. They cetainly get a failing grade from me.

UV is now listed as "Out od Stock" at C&B!!! My order still doesn't show as shipped so it looks like I'll be on the phone again today to confirm it's "in the mail". <sigh>