Matrix Games Forums

ORIGINAL: Erik Rutins

We have enough staff to handle support during the holidays. The Help Desk and support e-mails are constantly monitored. However, the customer only e-mailed my personal e-mail address, which is why he received my auto-responder. He still got a response within 30 minutes at 11PM.

Regards,

- Erik

Can't really blame him. In regard to earlier experience it was always the fastest way to contact YOU directly instead of help desk or the non-existing DR customer service. You contributed a lot to Matrix reputation and the company wouldn't be the same anymore without your commitment.

It may seem that way, but this is very much a team effort.

I don't blame the customer at all, I'm just responding here to make sure everyone has the full story. We are always monitoring the help desk, but over the holidays there is less backup so we try to set expectations in terms of possible response time and to direct customers on the best way to reach us.

Regards,

- Erik

These days I think i'd rather play email tag when there's a problem........The last few times I called any CS I could not understand the other end at all

ORIGINAL: planner 3

IN repry 2 I love Stratergy: Ve do Or vely bes to comunion vit use in U s of A. Ve r vely sorri u do not speak the kinks English. Very vely good Sahib.

That there is your problem, we speak American, not the bloody whosoever is in charge English!!![:'(][:'(]