Matrix Games Forums

J2D,

I'm not sure that the Norton tech guy should have to uninstall PCO and the reinstalled it. Not really his area is it? I admit I am getting frustrated and I apologise for that. All I want is to be able to run the game on my desktop. Is that too much to ask?

Regards,

Mark C.

ps Sorry if I have disturbed people during their dinner time. (I am not being sarcastic here).

MR,

I forgot about the time difference (Dóh). For me its Monday morning, getting my daughter ready for school and the usual daily chores. I'm a stay at home dad now that I have been forced into medical retirement due to chronic pain and 4 major spinal surgeries.

Regards,

Mark C.

Ah, my wife has chronic pain.

I understand your frustration. As you pointed out earlier, does Erik ever sleep?

If you feel comfortable doing it yourself, I would suggest uninstalling Norton and the game and reinstalling the game.

J2D,

I'm concerned about not being able to reinstall Nortons after I have uninstalled it. I only have the disk for ver 2 and it has maxed out its 3 installs. I suppose I could contact Nortons and see what I can do. If I can access the new version then I'll uninstall Nortons, then PCO, then reinstall PCO and see what happens. It could be a long slow day.

Regards,

Mark C.

The only other thing I can think of that would cause the demo to work and not the full game is that you got a bad or incomplete download.

Hi Chorlto,

ORIGINAL: Chorlto
I'm not sure that the Norton tech guy should have to uninstall PCO and the reinstalled it. Not really his area is it? I admit I am getting frustrated and I apologise for that. All I want is to be able to run the game on my desktop. Is that too much to ask?

I'm not ignoring you, I just missed the thread today (it is Sunday here and while I have been working and responding to other threads, I am human).

I'm sorry that there's no way to test the reinstallation of the game without Norton. I was hoping in my first suggestion that if you could uninstall Norton, you'd reinstall the game as well while it was uninstalled. That was the real test we were trying to do.

I completely understand not wanting to be without anti-virus and security protection. However, it should allow legitimate programs to work. Is there any chance you could install a different anti-virus/security package, like the free AVAST or AVG and then temporarily uninstall Norton again to do the uninstall/reinstall test of the game?

Barring that, I will need the help of the developer to investigate further and that means waiting until tomorrow.

Apologies for the additional delay. We'll get it working.

Regards,

- Erik

ORIGINAL: Chorlto
I'm concerned about not being able to reinstall Nortons after I have uninstalled it. I only have the disk for ver 2 and it has maxed out its 3 installs. I suppose I could contact Nortons and see what I can do. If I can access the new version then I'll uninstall Nortons, then PCO, then reinstall PCO and see what happens. It could be a long slow day.

Argh, limited reinstallations and an older installer. I completely understand why you are reluctant to uninstall and reinstall, I would be too. Until we rule Norton out though, the rest of the signs point to a 90%+ chance that it is at fault. I hate to chase down the 10% possibilities without ruling out the 90% first.

Regards,

- Erik

Hi Erik, J2D and MR,

Have just finished uninstalling Norton 360 Ver 5, unistalling PCO and then reinstalling PCO. Sadly when trying to play the game the dreaded (Panzer Command: Ostfront has stopped working" message appeared again. At least on my PC it appears that Norton is not the culprit in not letting the program start. Damn!!

Regards,

Mark C.

Since it was morning where you are when it was dinner time here, are you using a non US keyboard and did you try

A Change your regional settings to USA English to test the game

or

B Try the hotfix stickied above

Hi J2D,

Tried both but neither seemed to work. Might try rebooting the system and see what happens. Have to go out now so probably won't be back online till tonight my time.

Regards,

Mark C.

Did you try the US regional settings, try the game, change it back to your country, apply the hotfix, and try the game again?

Hi J2D,

What I plan to do today is unisntall the game, reinstall then try US regionasl settings (by this I assume you mean US English) see what happens. If no go then apply the hotfix and see what happens. If no success then I will change back to Aus settings and see what happens. If no success then I will have to face the fact that PCO does not like my desktop (paranoid eh!) and continue to play on my laptop. I have just played 15 minutes game time on the South Kursk campaign as the Germans and I am loving the game. At least I can still get my fix of PCO. And I plan on using the Map Maker on the desktop to recreate the Gallipolli landing beaches where the ANZACs landed in 1915. That should be an interesting challenge!

Kind regards,

Mark C.

Hi Erik,

Any thoughts as to a possible solution to my problem?

Thanks,

Mark C.

Hi Chorlto,

I'm waiting for input from the developer on this as well. If it is related to regional issues, we expect to have another hotfix for those on Wednesday.

Regards,

- Erik

Hi Erik,

Thanks for your quick reply. Will keep my eye open for a hotfix.

Kind regards,

Mark C.

Hi Erik, J2D and MR,

Guess what? After uninstalling the game, reinstalling, restarting and installing the hotfix, the game now starts on my desktop PC!!! I am estatic! Lets hope it isn't a one off.

Thanks for all your help and sorry once more for getting a bit snarky earlier on.

Kind regards,

Mark C.

Glad it's working. There is not much, that is more frustrating then women and computers.

That's what we're here for. To make AWESOME games and then get them to run....[8D]

At least that's what Erik and J2D are here for. [&o]

I'm here for Customer Service! [;)]

Good Hunting.

MR