Matrix Games Forums

Nail hit squarely Scott_WAR.

Just to be fair though,......I have to admit the way you change your e-mail address at steam is kinda retarded. Having a code mailed to your old e-mail address you have to enter in steam before it will let you add a new email address is kind of tough for those that have lost access to the old e-mail account. I am sure customer support will help you after the 4rth though. No way this is the first time someone needs to change e-mail addresses and dont have access to the old one.

But just to be clear I agree this way of updating e-mail addresses is pretty stupid.

ORIGINAL: Scott_WAR

  When so many people have no problem with steam,...yet a handful cant seem to figure it out,...the problem is with the handful.  And when that handful wants to blame everything BUT themselves,...there is no helping them.

The answer here is simple. DONT use free emails for anything important,.... dont forget your log in info,...and dont forget the info you used to register with. None of which is steams responsibility.

As for customer support not getting back with you yet,....take a look at a calender.  It will be tuesday before anyone is doing anything in the USA.

That's fine for the USA, but we don't celebrate independence day in Germany and customer service here is supposed to work. Apart from the fact that I sent my ticket on thursday already. By the way, your attitude is sorta offending. There are people who ran in problems with Paypal and I wouldn't call them retarded because my personal experience with this provider was always positive.

ORIGINAL: Lützow

That's fine for the USA, but we don't celebrate independence day in Germany and customer service here is supposed to work. Apart from the fact that I sent my ticket on thursday already. By the way, your attitude is sorta offending. There are people who ran in problems with Paypal and I wouldn't call them retarded because my personal experience with this provider was always positive.

Didnt say you or anyone was retarded,..but nice try at spinning it. The only thing I mentioned retarded in refernce to was actually the way steam handles email address changes.

The point is considering how many people use steam with no issue, I doubt that its steam that is the problem. If you are in line to use an ATM and it works for the guy in front of you,...and works for the guy behind you,.......why do you think the ATM is broken?

As for the 4rth, steam(valve) is based in the US,...and will be off when there is a holiday in the US. Just like Matrix and most other USA based businesses. Just like if I wish to call Germany for support on something I will have to do it during German business hours.

ORIGINAL: Scott_WAR

When so many people have no problem with steam,...yet a handful cant seem to figure it out,...the problem is with the handful. And when that handful wants to blame everything BUT themselves,...there is no helping them.

*click*

ORIGINAL: Scott_WAR

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ORIGINAL: Perturabo

ORIGINAL: Scott_WAR

When so many people have no problem with steam,...yet a handful cant seem to figure it out,...the problem is with the handful. And when that handful wants to blame everything BUT themselves,...there is no helping them.

*click*

ORIGINAL: Scott_WAR

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Even though you cant read it, thanks so much for proving exactly the point I was making. When you refuse to listen to logic,...you cant be helped.

ORIGINAL: Scott_WAR

EDIT-E......when I changed internet providers, I changed my e-mail adress instead of not worrying about it. Laziness is the #1 reason people have problems like this. People dont bother to keep their account info up to date, then want to get mad when something similiar to this happens.

You've gone off the topic of the thread. How does he get help after losing access to an old email account? (the reason for the loss is irrelevant, as it is not always under the customer's control... even in a perfect world with a non-mail forwarding account). You intimated that you had no problems in his situation... so help your fellow steam user out!

ORIGINAL: E

ORIGINAL: Scott_WAR

EDIT-E......when I changed internet providers, I changed my e-mail adress instead of not worrying about it. Laziness is the #1 reason people have problems like this. People dont bother to keep their account info up to date, then want to get mad when something similiar to this happens.

You've gone off the topic of the thread. How does he get help after losing access to an old email account? (the reason for the loss is irrelevant, as it is not always under the customer's control... even in a perfect world with a non-mail forwarding account). You intimated that you had no problems in his situation... so help your fellow steam user out!

I cant help him,..... I cant kick him in the rear and hopefully jog his memory..............Wasnt my first point DONT use a freebie e-mail for important things.

My reply saying I didnt have the issues was in response to you about changing ISP. I have changed ISP and didnt have a problem. I changed my contact email while I still had access to the old email account. Funny how that works....................

STEAM .....Bah Humbug, got me once , Never more says the Man.

Actually, a lot of people are having issues. I'm trying to get Steam Support to even reply to me and they won't even do that. Keeps saying I need to verify email using the verification email they sent. Only problem is it has never been sent. Not in spam or regular folder.

There are plenty of forum posts (amazingly I can register for the forums and get a verification for that) that say that they are having the exact same problem.

Yes, we should have updated emails. But, you know, I have a lot of places that I have to remember to update. After I got all my bills in order, I had a few others and then some slipped through the cracks.

Update for me. It was hard, but I was able to get my account back. It helped that I knew the credit card I had used for most purchases.

And yes, mostly it was my fault. [:)]. I'm just glad it was easier than I had heard.

ORIGINAL: H Gilmer

I'm just glad it was easier than I had heard.

And thats been my point all along,....

Glad you got things straightened out.

ORIGINAL: H Gilmer

Update for me. It was hard, but I was able to get my account back. It helped that I knew the credit card I had used for most purchases.

And yes, mostly it was my fault. [:)]. I'm just glad it was easier than I had heard.

Darn, show over. I was enjoying your fury.[;)]

ORIGINAL: parusski

ORIGINAL: H Gilmer

Update for me. It was hard, but I was able to get my account back. It helped that I knew the credit card I had used for most purchases.

And yes, mostly it was my fault. [:)]. I'm just glad it was easier than I had heard.

Darn, show over. I was enjoying your fury.[;)]

I think it was the first poster that had the fury. Mine was just more, Oh well, this isn't that fun to go through.

ORIGINAL: H Gilmer
And yes, mostly it was my fault. [:)]

Ever heard of the Stockholm Syndrome ?

Greetz,

Eddy Sterckx

ORIGINAL: sterckxe

Ever heard of the Stockholm Syndrome ?

Song by Muse?

Yeah, I get what you mean and I have to say I have been watching this thread go by as I was suffering my second problem with Steam.

I decided to give them a second chance, on the grounds that I wanted certain games without driver based DRM.And steam could give me those. I also decided to keep my spending down to a low level. So, summer sale fest, excellent.

Then they suspended my account on Friday..... no reason. No emails until tonight. They did the right thing. Not just took responsibility for the delay in sorting out the suspended account and apologised, but also gave me Portal 2 for nothing for my inconvenience.

There are two things here, the issue of the account suspension and their response.

I offer no comment for or against, I think there are both in what happened. I will do the only thing I can, play Portal 2 and see what it is like.

ORIGINAL: H Gilmer

ORIGINAL: parusski

ORIGINAL: H Gilmer

Update for me. It was hard, but I was able to get my account back. It helped that I knew the credit card I had used for most purchases.

And yes, mostly it was my fault. [:)]. I'm just glad it was easier than I had heard.

Darn, show over. I was enjoying your fury.[;)]

I think it was the first poster that had the fury. Mine was just more, Oh well, this isn't that fun to go through.

Yeah, WAY to much trouble to go back through. I am more entertained when I just start posting without thinking.

ORIGINAL: sterckxe

ORIGINAL: H Gilmer
And yes, mostly it was my fault. [:)]

Ever heard of the Stockholm Syndrome ?

Greetz,

Eddy Sterckx

Yeah, that's in Finland isn't it? Heh heh heh.

Update to the update - Not Steam related, but ATARI related. Neverwinter nights 2 - Once you run out of activations, apparently you are screwed unless you printed out an actual receipt. Serial number? No, that isn't good enough. You can buy the full game GOLD version for $8, but supposedly, they have so many people trying to steal the game that they want you to scan the printed receipt and email them that for more activations.

I just purchased Red Orchestra from Steam.When I try to use mp no servers show up.Not sure if its Steam's fault.Anyone know the solution as thier forums dont seem to have a useable answer.[&:]