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RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Fri Mar 29, 2013 3:32 pm
by Erik Rutins
Hi guys,

We just went through and checked all the eggs and I have a bit of good news. There is still one egg on this site for 30% off that has not been found and used up. I'm posting this here for those that missed the earlier eggs. Good luck!

Regards,

- Erik

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Fri Mar 29, 2013 5:29 pm
by DuckofTindalos
I thought this was a pretty cool little idea. Do something different.

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Fri Mar 29, 2013 8:49 pm
by Forwarn45
ORIGINAL: Erik Rutins
If we do this again next year, we'll figure out a better way, so they can't all be found so quickly to give folks a better chance of finding eggs throughout the weekend.

I thought this was a fun idea. If you do it again, you should just not "release" all the eggs at once. Add new eggs over a couple-day period after earlier ones are found.

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Fri Mar 29, 2013 9:13 pm
by budd
ORIGINAL: Erik Rutins

Hi guys,

We just went through and checked all the eggs and I have a bit of good news. There is still one egg on this site for 30% off that has not been found and used up. I'm posting this here for those that missed the earlier eggs. Good luck!

Regards,

- Erik

Just got home, that egg still loose?

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Sat Mar 30, 2013 8:29 am
by Hertston
ORIGINAL: Erik Rutins
Hi guys,

This was our first time trying this and we clearly underestimated the response! The larger discount codes are all used up at this point, but the 10% code is good for all weekend long. Happy Easter!

If we do this again next year, we'll figure out a better way, so they can't all be found so quickly to give folks a better chance of finding eggs throughout the weekend.

Or you could just have a, you know.. Easter SALE! Like through Good Friday to Easter Monday?

WTF is the point if the codes 'expire' (why?) before we even get to Good Friday. Do you want us to buy games or not?

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Sat Mar 30, 2013 12:26 pm
by Erik Rutins
Hertston,

We ARE having an Easter sale. The 10% code is good through the holiday, no expiration and we posted the link in the announcement so you don't have to search for it. We just added to it these "eggs" with higher discount levels. I'm sorry if that was not clear from the announcement.

Regards,

- Erik

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Sat Mar 30, 2013 5:15 pm
by Greyshaft
Could someone tell me where an expired egg is on this site so I can understand what it looks like. I saw the eggsample in the original announcement but couldn't find one. Must admit I didn't look very far because I'm not in the buying zone right now. Power and water bills arrived this month :(

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Sat Mar 30, 2013 6:26 pm
by chemkid
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RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Sat Mar 30, 2013 9:04 pm
by budd
ORIGINAL: Greyshaft

Could someone tell me where an expired egg is on this site so I can understand what it looks like. I saw the eggsample in the original announcement but couldn't find one. Must admit I didn't look very far because I'm not in the buying zone right now. Power and water bills arrived this month :(

Look at the War in the Pacific Admirals edition product page.

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Sat Mar 30, 2013 11:07 pm
by rodney727
Well I can just say how disappointed I am. Really now??!!! Only one egg at higher discounts per game??!!??!!??!! Offer it all to everyone. Simply wow. Again I suggest you hire someone with retail experience. I looked at least ten games with no "eggs". And now to find out that you had eggs at higher discount rates good for only "one" customer is kinda insulting. No egg either for team assault or history legends at war? These games should be 50% off anyway!!!
ORIGINAL: Erik Rutins

Hi guys,

This was our first time trying this and we clearly underestimated the response! The larger discount codes are all used up at this point, but the 10% code is good for all weekend long. Happy Easter!

If we do this again next year, we'll figure out a better way, so they can't all be found so quickly to give folks a better chance of finding eggs throughout the weekend.

Regards,

- Erik

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Sun Mar 31, 2013 10:44 am
by Canuck_jp
ORIGINAL: rogo727
Well I can just say how disappointed I am. Really now??!!! Only one egg at higher discounts per game??!!??!!??!! Offer it all to everyone. Simply wow. Again I suggest you hire someone with retail experience. I looked at least ten games with no "eggs". And now to find out that you had eggs at higher discount rates good for only "one" customer is kinda insulting. No egg either for team assault or history legends at war? These games should be 50% off anyway!!!

I don't want to be too critical because it was a pretty good idea, but yeah seriously. Could you imagine if Steam said we're having a huge 50% off sale on all of our games-for 5 people. I love the Easter egg hunt idea but the coupons should be unlimited. If you really want to limit the coupons then limit on a credit card number basis or something like that. Have the Easter eggs auto generate a one time code so that people actually have to look for the eggs themselves than simply grab one from a list that has been copied and pasted onto a forum.
I would love to give Close Combat Panthers in the Fog a whirl but I'll be damned if I'm going to pay $40 for a game that lets be honest, is a slightly more polished up version of the same one I played in university 13 years ago.

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Sun Mar 31, 2013 1:18 pm
by wilecki
I was planning to play a new wargame this Easter.. After reading the matrix newsletter headline I thought to myself "Wow, Hannibal: Rome and Carthage will be finally mine!". With that 50% discount I was willing to spend ~20€ on this. But when I saw that all the codes were already used by a few people I felt really disappointed.. I couldn't help it but I felt kind of cheated as a customer.

I had to go to ease my wargaming urge somewhere so I went to gamersgate and bought Dominions 3 and Achtung Panzer: Operation Star both with a 75% discount. I even had almost half of my original 20€ budget left, so I spent the rest on gog.com! This will surely fill the coming few months so I wonder when will I want to buy Hannibal from here again?

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Sun Mar 31, 2013 8:32 pm
by Erik Rutins
ORIGINAL: Canuck35

ORIGINAL: rogo727
Well I can just say how disappointed I am. Really now??!!! Only one egg at higher discounts per game??!!??!!??!! Offer it all to everyone. Simply wow. Again I suggest you hire someone with retail experience. I looked at least ten games with no "eggs". And now to find out that you had eggs at higher discount rates good for only "one" customer is kinda insulting. No egg either for team assault or history legends at war? These games should be 50% off anyway!!!

I don't want to be too critical because it was a pretty good idea, but yeah seriously. Could you imagine if Steam said we're having a huge 50% off sale on all of our games-for 5 people. I love the Easter egg hunt idea but the coupons should be unlimited. If you really want to limit the coupons then limit on a credit card number basis or something like that. Have the Easter eggs auto generate a one time code so that people actually have to look for the eggs themselves than simply grab one from a list that has been copied and pasted onto a forum.
I would love to give Close Combat Panthers in the Fog a whirl but I'll be damned if I'm going to pay $40 for a game that lets be honest, is a slightly more polished up version of the same one I played in university 13 years ago.

First, some clarification to rogo727's post. The eggs were not limited to the game on the page where they were found. They were not all on game pages. They were also not limited to one use per egg.

Folks, it was a good idea but our execution was lacking because we hadn't done anything like this before. Unfortunately with the holiday schedule here as well, our ability to make changes once the sale started was minimal. We did learn a lot though and you can be sure that if we do this again, the execution will be much better. We understand why some customers feel disappointed that they didn't get a fair chance at the eggs - that was not our goal, but it turned out that way.

I think it's worth noting that we haven't typically done Easter sales in the past. This year, there's a 10% off sale for the whole weekend and there were some of these hidden codes that were up to 50% off (which we do extremely rarely) in very limited quantities.

Regards,

- Erik



RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Sun Mar 31, 2013 8:37 pm
by DuckofTindalos
I personally don't think your execution was that bad. Maybe the communication was a bit muddled and the cries of "this is ********" have drowned out attempts to explain things. 10% discount across the board and the potential for more if you're lucky isn't a bad deal.

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Mon Apr 01, 2013 12:35 pm
by wworld7
I think it was worth trying.

Better to have tried and failed (as some say) then to have never tried at all...

RE: The perfect Easter Egg for a wargamer! Up to 50% off…. everything!

Posted: Mon Apr 01, 2013 5:36 pm
by rodney727
It's been my experience that company's improve by complaints and negative comments. Word it how you want and while yes it was a good idea it was misleading and horribly executed ......
ORIGINAL: Erik Rutins

ORIGINAL: Canuck35

ORIGINAL: rogo727
Well I can just say how disappointed I am. Really now??!!! Only one egg at higher discounts per game??!!??!!??!! Offer it all to everyone. Simply wow. Again I suggest you hire someone with retail experience. I looked at least ten games with no "eggs". And now to find out that you had eggs at higher discount rates good for only "one" customer is kinda insulting. No egg either for team assault or history legends at war? These games should be 50% off anyway!!!

I don't want to be too critical because it was a pretty good idea, but yeah seriously. Could you imagine if Steam said we're having a huge 50% off sale on all of our games-for 5 people. I love the Easter egg hunt idea but the coupons should be unlimited. If you really want to limit the coupons then limit on a credit card number basis or something like that. Have the Easter eggs auto generate a one time code so that people actually have to look for the eggs themselves than simply grab one from a list that has been copied and pasted onto a forum.
I would love to give Close Combat Panthers in the Fog a whirl but I'll be damned if I'm going to pay $40 for a game that lets be honest, is a slightly more polished up version of the same one I played in university 13 years ago.

First, some clarification to rogo727's post. The eggs were not limited to the game on the page where they were found. They were not all on game pages. They were also not limited to one use per egg.

Folks, it was a good idea but our execution was lacking because we hadn't done anything like this before. Unfortunately with the holiday schedule here as well, our ability to make changes once the sale started was minimal. We did learn a lot though and you can be sure that if we do this again, the execution will be much better. We understand why some customers feel disappointed that they didn't get a fair chance at the eggs - that was not our goal, but it turned out that way.

I think it's worth noting that we haven't typically done Easter sales in the past. This year, there's a 10% off sale for the whole weekend and there were some of these hidden codes that were up to 50% off (which we do extremely rarely) in very limited quantities.

Regards,

- Erik