Matrix Games Forums

Great news!

Yes, our warehouse is on the west coast of the US.

ORIGINAL: FightinJoe94

Just wondering if this will ship out of Portland, Oregon like it did with other matrix games that I have ordered. Thanks

Portland huh? if they need a hand packing them, I could hop on the MAX and lend a hand - and my fingers aren't toooo sticky.

Rick

Well, bummer. It's is the end of the work day and I did not get a shipping notification. So depressed.

Same boat as you jglazier

The line in the store page promising prompt shipment should be removed.

ORIGINAL: jomni

The line in the store page promising prompt shipment should be removed.

Why? Erik said it will start shipping today or tomorrow.......

He said most everyone should get a shipping notice today, and their product shipped out today. It looks like nobody did. I love Matrix Games, but this is getting very frustrating!

Please keep your promise Matrix I am a long term supporter starting from Steel Panther series and get very frustrating in this case.
Seems no one here receive any shipping email yet.

As a long Steel Panthers warrior I concur! I wanna my rulebooky!

Send to: "Impatient Wargamer", @ lost soldier road, kentucky, Southern U.S, Box 1314159

no shipment notice as of Wed AM! [&:]

Lots of copies shipped out yesterday - I'll check on why you guys are not seeing shipping notices.

Mine has just arrived to Madrid, Spain.

I was one of the first to order last Thursday and Jose gets his in Spain before I get mine in Louisiana.........last time I looked LA is alot closer to Oregon than Madrid.

Ok, just finished speaking with the warehouse. Hundreds of orders were packed up and ready to ship yesterday. The FedEx Air orders went out, but FedEx apparently failed to pick up the Ground orders. The warehouse scheduled a new special pick-up for those this morning and have the FedEx rep in discussing why that happened and how we can avoid that in the future. The upshot is that some international air orders went out first, which is not typical, but ground orders are following this morning.

Regards,

- Erik

ok Erik thanks for the reply. I am going to say this as a longtime Matrix customer and I doubt there are too many that have supported your company with the wallet more than me................ya'll aren't scoring too many goodwill points by making people buy the books firstly and then the way this shipping thing has been handled from the git go (no European distribution setup and evidently no shipping/rec. manager). I think I would also be talking to whoever is in charge of shipping out orders at your facility along with the FedEx guy.

Thanks for the update!

Captskillet:

The explanation has been given by Erik, and it's obvious it wshould have reached you before.

Just wanted to say that not as much before as it would look because I bought less than 24 hours after you. Maybe at the same time, mine was an early order too. [:)]

Maybe change our ground orders to overnight delivery, so we don't have to wait until next week to receive our orders?

Hi Captskillet,

I agree - we had confirmation before release and testing through store and warehouse that all was ready to go, but there is always the chance of something still going wrong. Unfortunately it had to happen on this release and over a holiday weekend. We have been working on this every day since release and reviewing with all parties. There will be a full analysis of how to avoid this happening again, but fortunately it's not a common event for us. The download helps when things like this happen but we all want you to have your physical copies ASAP. I though the vast majority would ship out yesterday, the rare screw-up from FedEx was a rude surprise this morning for all of us. It won't be much longer - all back-orders will ship out by the end of today per the discussion I had with the warehouse this morning.

Regards,

- Erik