Matrix Games Forums

Everything you've done with CoH has been of good value, imo. Ghost Divisions on sale for $10 worked for me. And we must remember that SoS has 50+ new units, etc. Really appreciate the discount to AtB owners. I would not have been able to pay $40 otherwise.

ORIGINAL: Erik Rutins

Hi Igbe,

ORIGINAL: Igbe
Hey MG guys I cannot apply 2 coupon codes and I need you to resolve this. I am trying to apply my original game key for 10 off it works but then when I go to apply a gift card it removes the 10 discount. How can I both use my coupon and a gift card?

This is unfortunately a limitation of the store at present. To my knowledge it does not allow two gift/coupon codes on one order unfortunately. My apologies, we would like to allow this as well.

Regards,

- Erik

A limitation that needs to be resolved because in today's age it's stupid... There is no sugar coating it. Just like the lame store that will not allow me to pay s&h charges on a gift card that someone spent REAL money for. Look if you are not going to allow full function on the gift cards don't sale them.

Get me a fix for the issue or refund my gift card. I don't really care about your store not having modern functionality and or features, that's your issue, not mine!

can't get the discount if you use a giftcard.....that right....that is kinda lame and should be fixed, can't believe your going to accept that kind of limitation. Why is a gift card considered a coupon, shouldn't it be the same as a credit card payment. I see there is still the year limit or lose your money... that's kinda lame too..wasn't there talk about changing that? The shipping charges can't be paid with the gift card? is that how i read that, so you have to use another form of payment to cover shipping...really. I want you guys to have gift cards, but this doesn't sound very customer friendly to me...does it to you. Time to alter the Christmas list a little.

Ok, I'm confused. I have and love CoH but never got GD. What do I get with SOS? I get the new SOS scenarios and the original CoH? And GD? Or what?

Trust me, this is one of the finest gaming experiences I have had. It recreates the feel of board game play on the computer in a quality and fun way. It is a classic and well worth the price of admission even if you pay a little bit to get some of the old bundled in with the new. The amount of replay value is high because the scenarios are quite a challenge. It is a fav game engine of mine.

ORIGINAL: **budd**

can't get the discount if you use a giftcard.....that right....that is kinda lame and should be fixed, can't believe your going to accept that kind of limitation. Why is a gift card considered a coupon, shouldn't it be the same as a credit card payment. I see there is still the year limit or lose your money... that's kinda lame too..wasn't there talk about changing that? The shipping charges can't be paid with the gift card? is that how i read that, so you have to use another form of payment to cover shipping...really. I want you guys to have gift cards, but this doesn't sound very customer friendly to me...does it to you. Time to alter the Christmas list a little.

I couldn't agree more. I was going to ask for a gift card at Christmas but with those limitations I won't. Nor will I purchase one for anyone else.

I am quite surprised since otherwise Matrix is very good in terms of customer relations and service.

ORIGINAL: Erik Rutins

ORIGINAL: Rick
After reading more on the gift card, it looks like the system only allows one 'giftcard' or coupon to be applied. I imagine this also means if I had two giftcards, I wouldn't be able to combine them. That might be problematic for me this Christmas, as i wouldn't be surprised to get more than one giftcard.

That's true, though you can use one per order, so if you are ordering multiple games and you order them one at a time, each one can have a gift code applied.

Regards,

- Erik

True, an excuse I can use to buy multiple games!

Actually, even with the limitations on the gift card, I'm still glad you are offering them. They make for a good gift that family members can give and know I'll spend it on something that really is just for me. (that almost sounds selfish when I put it like that).

Thanks
Rick

Hi guys,

We would like to address those limitations as well, but with regard to the store we work with a store partner (in this case, Plimus) which means that to make changes we need to work together with them. It took us years to be able to offer gift cards at all. This is the first time since we started offering them that I've seen a complaint about the discount code and gift card unable to be used together. We knew this was a limitation and an inconvenience, but the situations where it comes up seem to be quite rare. It was better to have gift cards that covered the majority of cases than to have no gift cards.

Shipping is a pass through cost to us and unfortunately without much more store work, which depends on our store partner, we can't get the gift cards to cover shipping. They'll cover 100% of a download order and will cover everything but shipping on a physical order.

It's important to note that there is a difference between what we want to be able to offer our customers and what we are able to offer, due to the limitations of working with a store partner.

Regards,

- Erik

Thx for the response, the limitations just seem like just so "yesterday" in the sense of the limitations. Thx again for addressing it hopefully things will change in the future.

ORIGINAL: Erik Rutins


It's important to note that there is a difference between what we want to be able to offer our customers and what we are able to offer, due to the limitations of working with a store partner.

Regards,

- Erik

Easy for you to say now that REAL money has been spent and I cannot use it in the way that I the customer need too.
Even more funny is that NONE of these limitations are posted on the page when you purchase said gift card.

Should I ask that the Gift cards charges be disputed since you can offer me no solution and none of these issues were posted when they were purchased?

Hi Igbe,

It should be mentioned on the gift cards page that they don't cover shipping. If it's not I'll make sure that's corrected.

As far as your case goes, if you place the order with your gift card and e-mail me the order number at erikr@matrixgames.com I can retroactively discount it as if the additional $10 discount code had been applied. Effectively it would be a $10 refund after the order is placed. Unfortunately as far as shipping there's nothing I can do so if that's a deal breaker, you should contact our help desk to ask for a refund on the gift card and refer them to this post.

Regards,

- Erik

It's all mentioned in the gift card info when click the link to the full page explanation, read it yesterday.

ORIGINAL: Igbe

ORIGINAL: Erik Rutins


It's important to note that there is a difference between what we want to be able to offer our customers and what we are able to offer, due to the limitations of working with a store partner.

Regards,

- Erik

Easy for you to say now that REAL money has been spent and I cannot use it in the way that I the customer need too.
Even more funny is that NONE of these limitations are posted on the page when you purchase said gift card.

Should I ask that the Gift cards charges be disputed since you can offer me no solution and none of these issues were posted when they were purchased?

Igbe,

Actually I think most of these limitations are mentioned in the Gift Card area, I know the one year expiration and the inability to apply to shipping are both pretty clearly indicated.

I'd like to see some changes as well, but I'd still much rather have gifts cards with these limitations than no gift cards at all.

I'm only posting this so that Matrix doesn't decide it's less grief for them to not even offer them at all.

Rick

ORIGINAL: Erik Rutins

Hi Igbe,

It should be mentioned on the gift cards page that they don't cover shipping. If it's not I'll make sure that's corrected.

As far as your case goes, if you place the order with your gift card and e-mail me the order number at erikr@matrixgames.com I can retroactively discount it as if the additional $10 discount code had been applied. Effectively it would be a $10 refund after the order is placed. Unfortunately as far as shipping there's nothing I can do so if that's a deal breaker, you should contact our help desk to ask for a refund on the gift card and refer them to this post.

Regards,

- Erik

I stand corrected it is all clearly stated on the page. Bummed about how it works but it is clearly stated. Thanks for your follow ups.

Yes every gift card page explains how they work and links to a more detailed explanation with a full list of terms and conditions but unfortunately tend not to read them. We'd certainly prefer it to work another way but this is currently how it all fits together and we tried to make it as clear as possible.

You can read them here:
http://www.matrixgames.com/store/giftcard.asp

Hey, maybe dated tech, but it is what it is, thank you for the communication.

Thank you for the follow ups and for the $10 discount for owners of AWtB.

Thank you for the $10 discount for owners of ATB. SOS will be the Christmas gift made by my children.

Every time I put my Awakening the Bear serial number in I dont get the discount. I have verified it multiple times.

edit: nm it worked on Slitherine site.

ORIGINAL: heyhellowhatsnew

Every time I put my Awakening the Bear serial number in I dont get the discount. I have verified it multiple times.

edit: nm it worked on Slitherine site.

store

I have the same problem & my serial number doesn't work on either the Matrix or Slitherine websites. I gave Slitherine my serial number but still no feedback. [&:]

I am happy I got ATB when they had a sale on it for like $19.99. But, I'll just wait on anything else in the series. What's a year? Plus these dlc and expansions might go onsale during the weekly sales during the year. I can wait.