Matrix Games Forums

Posted: **Mon Mar 03, 2014 8:28 pm**

ORIGINAL: AndyG1

Updater has never worked for me since initial download install. I brings up a box saying:-

Downloading: Update information from server #1
Creating handle.

The white box never indicates it's started downloading anything, however long I leave it. When I try to close this box using the 'X' it says it's 'not responding.

It's not an issue so long as I can update by downloading the updates and running them that way. Just thought I'd add how my issue relates to others (seems different in that it never tries to download anything at all).

Andy

I've had this same problem since the beginning as well. I never use the auto updater and rely on the ftp site.

Posted: **Tue Mar 04, 2014 11:41 am**

The error with not downloading the update at all, is most likely related to a firewall or Anti-virus issue. You can try disabling them or making an exception to the Update exe, to allow it to download the Update installer.

I have not been able to replicate the issue with the updater failing after working previously. It seems random, but unique to this title, I will continue to look into it.

Best Regards,
Andrew

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