Matrix Games Forums

ORIGINAL: Baelfiin

Looks like someone already beat me to the punch with pictures.
Hate to see a fellow gamer in need
Hope this helps anyone that, like me, is a visual learner.

ORIGINAL: Baelfiin

without looking at your computer best I can say is that the EXE did not go to the right place.
Wish I could do more 8(

ORIGINAL: warspite1

ORIGINAL: Baelfiin

without looking at your computer best I can say is that the EXE did not go to the right place.
Wish I could do more 8(

warspite1

Nope - I've just run the whole intro video and when it ended I get told I have version 1.00.08!

Many thanks to you and loki100 for the step by step guide - MUCH appreciated [&o].

ORIGINAL: Devonport

Gerado

How do I unzip? When I double click on the file it just opens another one, WarinTheWest which is shown as an application. When I double click on this I get the error message about the serial number. I appreciate your help, but this is very frustrating.

ORIGINAL: Devonport

Well, having wasted a morning on this I am giving up for now. Could someone explain to me why updates are issued in different ways? Why wasn't this issued as a patch that could have been updated through the newly installed update facility? Still haven't had an answer to my question about when the next update might be. Realise this is a Sunday morning (UK time) but that's what happens when you drop something like this out on a Saturday night.

ORIGINAL: Joel Billings

You'll find attached a zip file containing a hotfix exe patch file 1.00.08. We have found that bombing empty airfields starting with version 1.00.07 can cause a crash or data corruption. This new exe fixes this potentially critical bug. We suggest that anyone that is playing with 1.00.07 download this file and manually unzip the exe file.

Unzip the exe file into the \Matrix Games\Gary Grigsby's War in the West folder on your computer.

When you run the game, you should see the following on the bottom right of the main menu:

Version Installed 1.00.07
Exe File Version 1.00.08

For those of you that have not yet updated to 1.00.07, you need to do this first before you unzip the 1.00.08. When you use the 1.00.08 version and go to the Multiplayer screen, ignore the message that there is a newer version available (you have it). Once there is an official installer available and you use it, you won't get the message.

Sorry for this inconvenience. If you have any difficulty downloading or unzipping the file, please let us know here. Thanks for your ongoing support.

ORIGINAL: Joel Billings

ORIGINAL: Devonport

Well, having wasted a morning on this I am giving up for now. Could someone explain to me why updates are issued in different ways? Why wasn't this issued as a patch that could have been updated through the newly installed update facility? Still haven't had an answer to my question about when the next update might be. Realise this is a Sunday morning (UK time) but that's what happens when you drop something like this out on a Saturday night.

First, thanks to all of you that jumped in and helped those having problems unzipping the update. Gary and I have our own technical difficulties at times so we fully appreciate how hard it can be to navigate through an unfamiliar process.

I can answer your question about why updates are issued in different ways. Matrix personnel create and maintain the program that installs the game on your computer (the installer). They also update this periodically as we, 2by3 personnel, provide changes to the game files. Matrix has to work rebuilding the installer into their schedule, and they are generally very responsive, especially when there is a major issue that requires a quick fix. However, Matrix traditionally shuts down during the holidays for several weeks. So during this time each year we sometimes find it's worth posting a hotfix file that does not use the installer. We realize this will not be as easy to use, but we all feel it's better to provide it and hope that we and especially the forum community will be able to help people having trouble using the file. It's possible that someone from Matrix will be able to get into the office during the break and update the installer, but there's no guarantee as there are only a few individuals that are in a position to work on the installer and they are on their holiday break now.

The reality of this situation is that since we released so close to the holiday break (December 4, and we needed every last day to get the game ready by then), we only had 2 weeks before the break to get the first forum feedback about the game, write code to address issues, and test it. Going from much less than 100 users to over 1000 users virtually overnight meant we had many new reports of things to look at. Unfortunately one of the reports led to a change that looked ok in our tests, but in reality could cause some major issues. We didn't discover this until after the 1.00.07 went out and Matrix went on break, thus the hotfix. We don't plan on making another update until January, but we will try to react if something serious comes up. We appreciate your understanding.