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RE: tech support login
Posted: Fri Aug 18, 2017 3:23 am
by zakblood
can you all post what browsers you have that don't work?
as if i try it, without logging in, on this test pc, or any i use to test games on, most of which are never used on forums, all work fine
windows 10
Google Chrome Version 60.0.3112.101 (Official Build) (64-bit)
RE: tech support login
Posted: Fri Aug 18, 2017 3:28 am
by zakblood
and again in windows 10 edge
windows 10
Microsoft Edge 40.15063.0.0
Microsoft EdgeHTML 15.15063
all cache and cookies cleared and fully 100% clean, so not logged in, guest visitor account permissions used only to view the tech support pages
me advice is, clear your cache and cookies, and or use a better browser
RE: tech support login
Posted: Fri Aug 18, 2017 11:04 am
by jack54
Hi Zak if not signed in I can get where you are but if I try to open a topic I get the error message.(asp500.100)
8.1 default IE 11 (11.0.9600.18739)
Same thing happens on my Kindle Fire 'Silk' browser.
RE: tech support login
Posted: Fri Aug 18, 2017 1:37 pm
by zakblood
if not signed in I can get where you are but if I try to open a topic
if your not signed in and you can see it, then that's all you can do anyway, read, you can't post, only look
if a given browser doesn't work, use another
RE: tech support login
Posted: Fri Aug 18, 2017 5:37 pm
by jack54
You are missing the point... I'm not trying to post just open a topic....ie 'help from Scotland'.
I've actually resigned myself that only the ECW tech forum doesn't work without being signed in.... Just giving you info since you're trying to help.
Internet Explorer 11, Firefox and Silk all give error message.(asp500.100)
RE: tech support login
Posted: Sat Aug 19, 2017 12:39 am
by zakblood
ok thanks and sorry i misunderstood, will ask again, but for me i'd use a supported browser still, as i'd guess something is wrong in them,
if you clear the cache and cookies with Internet Explorer, it works, then again i have a later version
the more info the better, so hopefully now the web team will look and see a common point and find or suggest a solution, the board is old, and needs to be moved onto a more modern database like slitherine is on, then it would support more, but that's for another day
RE: tech support login
Posted: Sun Aug 20, 2017 6:12 pm
by vonRocko
I doubt it is the browser, because it works for all the other matrix tech support forums except this one. Besides, at one point this was fixed, then somehow went back.[&:]
RE: tech support login
Posted: Mon Aug 21, 2017 1:19 am
by zakblood
some browser caches work differently, as once cleared it works fine for me, on the ones tested, if it doesn't on other browser, then for me it's a browser issue, but forum staff have been told, and are working on it, just what they can do if it works for them also on the software they use is another thing, they can't and won't i'd guess test all the different types, as there's to many and not enough users who would benefit from it, i'm sorry to say, it's a small % only, so a large % it works for
RE: tech support login
Posted: Mon Aug 21, 2017 7:55 am
by RichG
I get the exact same issue using up to date Chrome or Firefox (which I presume are 'supported'), and also Vivaldi. All produce a 'ASP 500.100 Error'. Clearing the cache makes no difference. As does attempting to view from a different PC.
The only way to see the posts is to login, after which they appear fine. But I don't necessarily want to be forced to login every time I come here.
RE: tech support login
Posted: Mon Aug 21, 2017 9:12 am
by zakblood
i finally manged to replicate what your seeing, it's not the tech post forum which can't be viewed, it's posts in side the tech forum, my bad, just got the same error today, after clearing everything and trying in both browsers i use
for me it's the
ie 'help from Scotland'.
bit which i wasn't reading right, and as such, couldn't get it to work the same as you all saw, now i can, so hopefully a more permanent solution can be found, which will work for everyone
sorry my bad, i'll blame me for not reading it correctly [:(]
post has been past on again, my bad
RE: tech support login
Posted: Mon Aug 21, 2017 10:17 am
by RichG
Thanks zakblood.
RE: tech support login
Posted: Mon Aug 21, 2017 10:22 am
by zakblood
hopefully will be sorted soon, as it maybe a permissions issue on those posts as well, not just the forum etc. not sure as don't have that sort of access or ability so just guessing, but posted all the same
RE: tech support login
Posted: Sun Aug 27, 2017 6:48 pm
by DEB
ORIGINAL: zakblood
i finally manged to replicate what your seeing, it's not the tech post forum which can't be viewed, it's posts in side the tech forum, my bad, just got the same error today, after clearing everything and trying in both browsers i use
for me it's the
ie 'help from Scotland'.
bit which i wasn't reading right, and as such, couldn't get it to work the same as you all saw, now i can, so hopefully a more permanent solution can be found, which will work for everyone
sorry my bad, i'll blame me for not reading it correctly [:(]
post has been past on again, my bad
Finally...
[ NB : FYI my browser is Google Chrome ( version 49.0.2623.112m ) on a Windows Vista HP SP1 O/S. ]
RE: tech support login
Posted: Fri Sep 08, 2017 12:25 pm
by DEB
FYI - No change ( as of today ), re problem...
RE: tech support login
Posted: Fri Sep 08, 2017 1:47 pm
by zakblood
i'd give up on it then, as it's an old board and in the end a newer board will be done one day, and then will work perfectly like slitherine.com and now also ageod.com does.
RE: tech support login
Posted: Sat Sep 09, 2017 11:10 am
by DEB
I guess you may be right - however this would be a very poor outcome... [X(]
[ It strikes me that this attitude may be endemic on this Website ( over the years I have posted here ) and if those who deal with the forum members directly are so "minded", I am not really surprised... [:-] ]
RE: tech support login
Posted: Thu Oct 05, 2017 6:43 pm
by DEB
I note no correction to the "Logged" in requirement for Tech forum questions ( as "predicted" by Zakblood ) to date.
Bad show Matrix...
RE: tech support login
Posted: Fri Oct 06, 2017 11:00 pm
by Rosseau
I got the same error yesterday during member log-in. My user name was also messed up. Best way was to reset passwords for member and forums. And keep fingers crossed.
RE: tech support login
Posted: Mon Oct 09, 2017 1:45 pm
by DEB
I have no problems at all with viewing Tech Forum posts IF I am logged in.
But, I still cannot if NOT logged in...