Matrix Games Forums

Take a bow Ian. I'm very happy with the new look and everything seems to be working for me. Maybe the site just likes me

I have a back up copy of all my games and serial numbers (49), I only see 21 on the be My Page, Do I have to re-register the other 28 manually?

I also tried to link my Steam account and that does not seem to be working either.

Once i updated my bookmark i stopped getting the errors. One thing i would like is a choice to see "my games" in a list view. Hard to tell if they all migrated over with the current view.

The new site is a joke. Cannot open a help desk ticket and cannot find the serial numbers for my previous purchases. Can someone do something about this.

My Page is a shambles. I use Firefox Quantum 64bit. The page shows all the page's code. My games are no longer listed etc...[&:]

The new page is garbage. While it does seem to work for me the old one was much better. Bring back the old one.

Everything seems to work fine for me. I think all my games are there, my serials and steam keys seem to be all listed. I'm fine with the new look.

As previously noted, I have the same annoying script errors when trying to load games from splash screen.

I only have two games in the My Games list. I am missing about ten others. They were all listed on the old site but didn't get transferred.

ORIGINAL: sol_invictus

I only have two games in the My Games list. I am missing about ten others. They were all listed on the old site but didn't get transferred.

I've got a batch missing - looks like stuff bought since about May is not there

Same Problem here. Only two of my Games are listed. The others are missing. Also I can not create a ticket because the Chapter doesnt work.

Just realised that FOG Empires and recent FOG2 DLC is missing from My Page. If I try and add them I am told my serials are invalid!

I agree the site should be rolled back as this new site is unusable and stopping people playing games they have paid for. My missing games all appar to be recent purchases over the last few months.

Thanks for the feedback guys. The new site was in beta for 3 months and we tried to gather feedback from everyone by linking to it on the main page and posting news etc.

We did get a number of users posting feedback and we fixed all their issues. There were no reported issues when we went live so we'll start working down this and get it fixed ASAP. It looks like many of the issues are browser specific so anyone having an issue please post your browser. Most of our internal testing was with Chrome, Firefox, Mozilla and Edge. We don't have the resources to test all the browsers out there internally.

We did everything we could to make this as smooth as possible, but I understand many of you don't like to try out beta versions or post feedback and that's fine, we know its our job to resolve the issues, but please try and remain calm and understand why your issues were not fixed, as nobody had reported them before.

If you are missing games from MyPage we are aware there is an issue and we'll need to fix it in code so dont worry about reporting that until after we say we've fixed it.

Thanks for your patience and we'll have everything up and running for you as soon as possible.

ORIGINAL: julianbarker

Just realised that FOG Empires and recent FOG2 DLC is missing from My Page. If I try and add them I am told my serials are invalid!

Same issue with FOG Empires here.

Plus, do we have to confirm cookies & login every time when going to the Matrix forum?

No that cookie issue is a bug but only affects some people. E.g. I don't see it. What browser are you on wosung?

ORIGINAL: IainMcNeil

No that cookie issue is a bug but only affects some people. E.g. I don't see it. What browser are you on wosung?

Firefox

Just a note on progress - the captcha bug is now fixed so you should be able to report issues again.

The issue with missing games is a synch problem. The data from the old site has not yet finished synching with the new site and when it does the games will appear in your library. It took longer than expected for this to happen, hence the problem.

We're working down the issues one by one so thanks for your patience!

The Blade issue seems to be related to a corrupt cookie. Can you clear your cookies and try again. Thanks!

It looks good and the "My page" is very informative.

I know you will iron out the bugs - have fun.

Chuck

An other issue i've spotted :

Connecting to matrixgames.com (without a www. prefix) throws a php error and fails. Only www.matrixgames.com works.
This previously worked fine.


Also a minor visual thing - on store pages for games there is a mix of boxes with hard corners and rounded corners, and some elements that use different widths across the page than others. This looks a bit amateur.