Matrix Games Forums

I have done everything I can.

It is not about putting out a game in a rush that is flawed. Every game has problems. There are so many things that can go wrong because you can't see every possible thing that may happen. If you want to make PacMan then there are almost no bugs.

But a complex game like this with lots of human interfaces yea there will be problems.

Personally it's fine for me if the game gets better over time. If there isn't a super boost of sales as long as the long term quality gets people to buy it

So I cannot understand what is happening that it takes 10+ days to put out a patch that you have already tested.
If they are testing it then presumably it is coming back to you to fix any issues they have found, but from reading the Forum it doesn't seem that that is what is happening.
If they are not testing it then surely it is just an administrative job to load up the new version, with whatever stamp they put on it.

Are they doing any testing ?

ORIGINAL: sdplate

Dear Matrix Team,

I’m really angry about the missing patch. I appreciate that quality goes before speed, but Alvaro send his files on the 2nd of December. Now, after 10 working days, the patch is still missing. I can’t understand why it is not possible to do the QA and upload the patch to your server, within this timeframe. As a paying customer my expectation is clearly, that has to be done in a shorter period.

I know you have to keep many games up to date and you had several new releases. And yes, it is always a question of resources and manpower. Nevertheless, I feel 10 working days are far too long.

I would appreciate some kind of explanation to get a better understanding for your problems.

Regards

They already have your money and no matter what they might say next, if anything, time has already spoken for them. I remember a time when Matrix did seem to care about customer support and I'm not talking about people having password issues. I think the issues all started when they merged with Slithern. I work with product/dev teams and we release and test stuff daily. Now that would assume Matrix has a good process and the right staff in place to even possibly have accomplished this patch push in 3-4 days. The fact it's been 10 days any not a peep leads me to believe Matrix has deep personal/process issues or they simple have bigger fish to fry and the little fish products don't matter. My answer to that nonsense is my money is as good as the big fish product buyers. This episode will further taint my ability to buy anything from Matrix. This causes me great distress because I want to support these type of products and people like Alvaro with my $$ support, but pains me to see Matrix taking their cut and for what?

Wow... just wow. The sense of entitlement in the this thread are truly amazing. ”10 days and my game hasn’t been patched. You suck.”
It’s a game. Your life is not in danger nor impacted in anyway really. You probably have dozens of other game to play while you wait.

Matrix has hundreds of games they deal with, probably dozens that are being updated or worked on at the same time. And they really are not that large a company manpower wise. I’m guessing less than 20 total working in all aspects of the company. They don’t have 100’s, and probably not even 10’s, of people doing QA and prep for patches.

Stuff takes time.

Yeesh.

ORIGINAL: Barthheart

Wow... just wow. The sense of entitlement in the this thread are truly amazing. ”10 days and my game hasn’t been patched. You suck.”
It’s a game. Your life is not in danger nor impacted in anyway really. You probably have dozens of other game to play while you wait.

Matrix has hundreds of games they deal with, probably dozens that are being updated or worked on at the same time. And they really are not that large a company manpower wise. I’m guessing less than 20 total working in all aspects of the company. They don’t have 100’s, and probably not even 10’s, of people doing QA and prep for patches.

Stuff takes time.

Yeesh.

So I suck for expressing an opinion, tuff words, but your entitled to your opinion, less your rudeness of course. my original post mentions nothing about 10 days, read my post again and comprehend it in its correct context thank you.

ORIGINAL: Barthheart

Wow... just wow. The sense of entitlement in the this thread are truly amazing. ”10 days and my game hasn’t been patched. You suck.”
It’s a game. Your life is not in danger nor impacted in anyway really. You probably have dozens of other game to play while you wait.

Matrix has hundreds of games they deal with, probably dozens that are being updated or worked on at the same time. And they really are not that large a company manpower wise. I’m guessing less than 20 total working in all aspects of the company. They don’t have 100’s, and probably not even 10’s, of people doing QA and prep for patches.

Stuff takes time.

Yeesh.

Vance (aka Barthheart), as a new Matrix customer I have to say I found that rather offensive.

My 2 cents of unrequested opinion...

Give Matrix some slack. I do not forget that it is because of Matrix that most of my favourite games are made, released and supported.
Time, human resources and commercial reasons are probably some of the causes of this "delay". Just this week, a major beta patch has been released for FOGE, a much waited patch for TOAW IV (more than 1 year [8D]) has been released, and the first patch for SC3 WW1 also has been released

IMHO there is also the issue of unrealistic expectations. The dev is incredible in his enthusiasm and support, but maybe Alvaro should be more cautious in submitting deadlines for a patch release...As it does not depend only on him...been there, done that, BTW, and one of the ways to circumvent this issue is to release in the forum a beta patch (heck, a zip file is enough), as we did back with AJE, as Vic did with his DC games, etc.

Anyhow, WarPlan as it is, is immensely enjoyable, and IMHO, versus the AI, there are no major or game breaking bugs to be seen.

Best regards

The entitlement is indeed strong in this thread.

Since WarPlan has been out there have been multiple patches.

What stands out is AV’s absolute dedication and extreme transparency,

Now if we start to complain because a. We know there is a patch b. Matrix has been unable to release, I know the easiest solution as a company.
Next time AV might be less inclined to keep us up to date...

Keep your cool.

You know good things are coming in the near future.
You know that AV will continue to improve this game and work on the Pacific war.
WP v1.03 is not the end of the world, neither were the versions before...play the game as is.

Maybe I have a luxury problem, but I have been saving WP, playing SC3 WW1 instead and today I mad a mini mod for a Panzer Campaigns title.
That’s besides real life (tm).

[:-]

ORIGINAL: newheart

ORIGINAL: Barthheart

Wow... just wow. The sense of entitlement in the this thread are truly amazing. ”10 days and my game hasn’t been patched. You suck.”
It’s a game. Your life is not in danger nor impacted in anyway really. You probably have dozens of other game to play while you wait.

Matrix has hundreds of games they deal with, probably dozens that are being updated or worked on at the same time. And they really are not that large a company manpower wise. I’m guessing less than 20 total working in all aspects of the company. They don’t have 100’s, and probably not even 10’s, of people doing QA and prep for patches.

Stuff takes time.

Yeesh.

Vance (aka Barthheart), as a new Matrix customer I have to say I found that rather offensive.

Well, as a customer, I too find most of this thread offensive. I don’t work here, just buy and play their games. I’ve enjoyed their continued support of existing games and their publishing of some of the best war games available.

ORIGINAL: goodwoodrw

ORIGINAL: Barthheart

Wow... just wow. The sense of entitlement in the this thread are truly amazing. ”10 days and my game hasn’t been patched. You suck.”
It’s a game. Your life is not in danger nor impacted in anyway really. You probably have dozens of other game to play while you wait.

Matrix has hundreds of games they deal with, probably dozens that are being updated or worked on at the same time. And they really are not that large a company manpower wise. I’m guessing less than 20 total working in all aspects of the company. They don’t have 100’s, and probably not even 10’s, of people doing QA and prep for patches.

Stuff takes time.

Yeesh.

So I suck for expressing an opinion, tuff words, but your entitled to your opinion, less your rudeness of course. my original post mentions nothing about 10 days, read my post again and comprehend it in its correct context thank you.

Show me where I mentioned you or your post...? Really wasn’t aimed at you. Your post was the only one that wasn’t whiny.

ORIGINAL: Barthheart

Wow... just wow. The sense of entitlement in the this thread are truly amazing. ”10 days and my game hasn’t been patched. You suck.”
It’s a game. Your life is not in danger nor impacted in anyway really. You probably have dozens of other game to play while you wait.

Matrix has hundreds of games they deal with, probably dozens that are being updated or worked on at the same time. And they really are not that large a company manpower wise. I’m guessing less than 20 total working in all aspects of the company. They don’t have 100’s, and probably not even 10’s, of people doing QA and prep for patches.

Stuff takes time.

Yeesh.

So many things wrong with this comment. I'm distinguished with this individual, shame on you. The problem here is not any sense of entitlement, but rather the expectations given to the customer. IMO, these expectations have not been managed properly. I don't care if Matrix is supporting 1 million games, they need to understand all purchasers of these games are customers. Now it's up to how Matrix wants to handle relationships with those customers. I don't think there would have been an issue here if it was clear that the patch could take up to 2 weeks (or whatever), but it seemed to almost be promised each day and each day it didn't arrive. So naturally there will be disappointment. The fact that anybody wouldn't understand that concept makes me wonder what planet they live on or rather the lack of empathy they posses.

So many things wrong with this comment. I'm distinguished with this individual, shame on you. The problem here is not any sense of entitlement, but rather the expectations given to the customer. IMO, these expectations have not been managed properly. I don't care if Matrix is supporting 1 million games, they need to understand all purchasers of these games are customers. Now it's up to how Matrix wants to handle relationships with those customers. I don't think there would have been an issue here if it was clear that the patch could take up to 2 weeks (or whatever), but it seemed to almost be promised each day and each day it didn't arrive. So naturally there will be disappointment. The fact that anybody wouldn't understand that concept makes me wonder what planet they live on or rather the lack of empathy they posses.

+1

Matrix has sunk to new lows IMO.

Sigh....here come the battle lines about to be drawn. I'm guessing Mr. Sousa is thinking twice about being so forth coming about the status of patches.

Guess i was as disappointed as most, but then i remembered, its just a game.

Happy Holidays Everyone

ORIGINAL: budd
Guess i was as disappointed as most, but then i remembered, its just a game.

Happy Holidays Everyone

+1

ORIGINAL: AndrewKurtz

ORIGINAL: budd
Guess i was as disappointed as most, but then i remembered, its just a game.

Happy Holidays Everyone

+1

+100

ORIGINAL: budd

Sigh....here come the battle lines about to be drawn. I'm guessing Mr. Sousa is thinking twice about being so forth coming about the status of patches.

Guess i was as disappointed as most, but then i remembered, its just a game.

Happy Holidays Everyone

+1

It is a new game that is very actively supported.
In the context of Real Life (tm) - even on a budget - there are more important things to get worked up about.

...this is not about being customers, or customer service, but impatience and entitlement.

[:-]

ORIGINAL: Michael T
Matrix has sunk to new lows IMO.

You’d think they’ve drowned kittens...

[8|]

Well as long as they have cohorts of groupies they have no worries.

Bart, as I said we are entitled to our opinions, I'm over it now, bearing no grudges.[:)] Now back to the original issue, rightly or wrongfully when I purchased this game a week ago I had an expectation of a patch being released. I didn't purchase the game on release because of several doubts I had, with the publishing of each patch it diminished my negativity and tipped my attitude towards purchasing the game. I have had the game for a week and I haven't played it, and not likely to until the next patch. I am probably more cranky with myself than what I am with either publisher or developer. My original intention was not to purchase until the game was patched again, Sadly I weakened, and if a patch doesn't come this week I will ask for an improbable refund. I have nothing more to say on the matter.

ORIGINAL: Simulacra53

ORIGINAL: budd

Sigh....here come the battle lines about to be drawn. I'm guessing Mr. Sousa is thinking twice about being so forth coming about the status of patches.

Guess i was as disappointed as most, but then i remembered, its just a game.

Happy Holidays Everyone

+1

It is a new game that is very actively supported.
In the context of Real Life (tm) - even on a budget - there are more important things to get worked up about.

...this is not about being customers, or customer service, but impatience and entitlement.

[:-]

I strongly disagree with this statement. What thread have you been following. Try and follow this logic please

- good or bad Alvaro has been promising patches and up until recently dates were being met
- an expectation was set
- the last patch request was conveyed in writing to be ready and then postponed for 1-2 days repeatedly
- customers are now disappointed as they have planed their schedule around it (for better or worse)
- Matrix has yet to say anything and they are at the center of this delay
- customers again are disappointed

So you are going to tell us, with a straight face, that this is not about being customers or customer service. You do realize people paid $$ for this product? I'm not going to presuppose anything with somebody that makes this sort of a comment.

Let me help you with some definitions:

Customer:
a person or organization that buys goods or services from a store or business.

Customer service is the interaction between the buyer of a product and the company that sells it.

So far there is a lack of interaction from the point for the company that sold it.

I'm not trying to make you look silly, you did that yourself. We don't appreciate those that want to minimize what is going on here for what I believe is an opportunity to kiss arse.

Do I think anybody here did anything intentional to hurt customers or cause problems, NO.
Going forward I think it would help everybody to have clear and reasonable expectations on any further patches. If they take a month, so be it.

ORIGINAL: goodwoodrw

Bart, as I said we are entitled to our opinions, I'm over it now, bearing no grudges.[:)] Now back to the original issue, rightly or wrongfully when I purchased this game a week ago I had an expectation of a patch being released. I didn't purchase the game on release because of several doubts I had, with the publishing of each patch it diminished my negativity and tipped my attitude towards purchasing the game. I have had the game for a week and I haven't played it, and not likely to until the next patch. I am probably more cranky with myself than what I am with either publisher or developer. My original intention was not to purchase until the game was patched again, Sadly I weakened, and if a patch doesn't come this week I will ask for an improbable refund. I have nothing more to say on the matter.

I think you'll miss out if you get a refund, but I understand everyone's game money is differently spent.
And you could always buy it again on sale at a later date.