Matrix Games Forums

ORIGINAL: Primarchx

ORIGINAL: Saros

Okay well you cant update from 1.02 beta 3 to 1.03 anyway because the installer refuses to recogise it as a valid version to update from.

[e] You have to roll back to the official 1.02 update then patch from that.

This is dumb. Updates should be comprehensive and not require you to step along with sequential updaters.

I would just log in and download the 1.03 installer.

The only issues I had was 1.01->1.02, due to a bug in the Updater.

installer still not working, same FTP file error

No luck with downloading it through the launcher.

Installed 1.02 manually as was advised. Hoped it would work with the launcher in the future. No such luck.

Message
Error: Update information for Shadow Empire could not be downloaded. Please contact Matrix Games for help.

Having to manually check for patches is messy. Started a game that I could have started with the patch changes, but now that will have to wait for my next game. Bit annoyed at that. I realize why you have the ad space, but a new patch notification would be welcome.

Manually updated to 1.03. That works well. Tried launcher to check for patch after the update: Keep having the same error. Seems to run into problems when it tries to create a handle.

I get error message with the launcher. If I download manually will I be able to start a new game with 1.03?

Manual download should work fine. Hopefully they can track down the issue with the updater, you are far from alone in suffering from that.

ORIGINAL: Tssha

Manual download should work fine. Hopefully they can track down the issue with the updater, you are far from alone in suffering from that.

Thanks!

Where exactly do we put the update once it's unzipped? Still doesn't seem to work when I manually do it?

I tried today with the launcher and everything worked just fine! Now running 1.03.00. Thanks for fixing this. After 50+ hours in this game, I remain mesmerized. It really takes strategy games to another level. Not only wargames or 4X but strategy games in general.

Come on...it's 2020 folks. Why is it not possible to use the game launcher on a brand new product which I just purchased yesterday, to update to version 1.03? I never participated in any beta versions, so it's not an "updating from beta 1.02 issue". I know I can download manually and all that stuff but seriously...why?

ORIGINAL: Happycat

Come on...it's 2020 folks. Why is it not possible to use the game launcher on a brand new product which I just purchased yesterday, to update to version 1.03? I never participated in any beta versions, so it's not an "updating from beta 1.02 issue". I know I can download manually and all that stuff but seriously...why?

[&:]

1.01 Updater was bugged.
1.02 Updater works fine.
Also please give a error report better then "does not work". That one has never been sufficient.

ORIGINAL: zgrssd

ORIGINAL: Happycat

Come on...it's 2020 folks. Why is it not possible to use the game launcher on a brand new product which I just purchased yesterday, to update to version 1.03? I never participated in any beta versions, so it's not an "updating from beta 1.02 issue". I know I can download manually and all that stuff but seriously...why?

[&:]

1.01 Updater was bugged.
1.02 Updater works fine.
Also please give a error report better then "does not work". That one has never been sufficient.

Well, I didn't actually say anything about the nature of the error. It should be obvious that it's an updater error, but let me expand upon that...I click on "check for updates". The dialogue returned tells me there is one and offers me a "click to download". I do so. Then it tells me "unable to download file. An error occurred while trying to open an FTP file".

I'm using the latest version of Win10 and latest version of Edge. My virus checker is Kaspersky and there are no blocks to downloads occurring that I can see. My rig is an Asus ROG Strix Process type i7-9750H CPU @ 2.60GHz, 2592 Mhz, 6 Core(s), 12 Logical Processor(s) with 16 gb RAM and Nvidia GTX 1650.

So my guess is hardware isn't an issue.

I just tried the launcher download again and it is still screwed up.

You have to install 1.02 before you can auto update.

ORIGINAL: Twotribes

You have to install 1.02 before you can auto update.

That seems odd, since the game version as purchased is already 1.02

Anyway, I did it manually, but thanks anyway.

The patcher also didn't work for me with patch 1.02, after manually patching that one, so had to do 1.03 manually again. So you're not the only one for sure.

Hopefully the 1.04 patcher will work correctly.