Matrix Games Forums

My point is simply this. If I have issues on other sites (even if it is user error) I can at least get my money back. Can you understand this?

So, no responses?

sorry was busy elsewhere, it's not my call to make, some place do refunds, others don't

steam and epic games do,

others don't,

i don't make the rules, i'm sorry to say and refunds are always a hard call to make, without knowing your hardware and what software your running and using eeg loaded at the time, it's hard to say for sure what reasons there are for it not working, the list is too long, as anything that can be installed on a pc can conflict with anything else.

the game forum is the best place for game related questions, where plays of the game in question can give and offer advice, if and only then it doesn't work, then something else is in the mix for a reason why it doesn't work, installing is safemode is a last resort and then normal shows that something loaded at time of playing is causing something to stop or alter the game from running.

Zakblood,

I honestly don't know what cooldowns and bans in a multiplayer game on steam has to do with getting a refund for a new purchase that wont run without the user making alterations to the game files. Apples and oranges imho. A more relevant Steam example; I bought IL2 Cliffs of Dover on a whim on sale there a couple of years ago when I was on Win 8.1 Turns out it wouldn't launch in 8.1 without fiddling with files. I couldn't be bothered with that so got it refunded immediately. How many people were playing it or willing to go through the steps to run it was irrelevant.

A new customer browsing the Matrix store page is not going to know they need to check the Windows 10 compatibility list and game specific tech support forums before determining if the game they're interested in is even going to install and run 'straight out of the box'.

A prominent warning on the store page that a game requires user alterations to run correctly with a hyperlink to the relevant tech info could be a fair solution. Then the potential buyer can determine if they have the ability or desire to go through with it to play the game. Either that or give limited refunds.

To be entirely fair there are legions who would take advantage of a refund policy that was so open ended as what is alluded to here. GOG tried it. People were posting about how they would buy a game, claim it didn't work or something equally untrue. Then they claimed they would demand a refund, get the refund, yet continue to play the game. Obviously GOG ceased to use this refund policy. So there is precedence for how badly an open refund policy is abused.

Steam, on the other hand, can prevent you from using a game you received a refund on. Now if you want Matrix to shell out the bucks to establish a Steam like platform fine. You can ask. But there would likely be a cry out from the vast majority of people who buy Matrix/Slitherine products. However, you can buy their products on Steam and have your refund potential if the product is available there.

To complain about Matrix/Slitherine not having an open refund policy like GOG tried and failed with isn't exactly fair.

Who said anything about an open ended refund policy? If you don't have the facility to make it possible for people to get their money back if something is unable to be made to work, then you should absolutely make it that way. That is what is fair. Fair? Fair to whom? I am out the money and you want to talk about fair? More nonsense from you people. What legion of people might do has nothing to do with me. I have gotten nothing from this place but insults and condescension.
I have read the read me file, I tried the extensions and troubleshooter, still nothing.

zakblood said "sorry to see you go" then he tried to talk some bullshit to me and said 99% of sites don't give refunds.
Then some clown rangerjoe shot his mouth off. By the way rangerjoe, Fuck you.

PeteS

Your negativity is not helping any.

In 22 years of purchasing Matrix Games, I have never even thought about a refund.

The community is pretty great at helping folks solve PC and war game issues. But when you pop in here and start insulting the company, the people that work for the company and those that enjoy the games, well, I can see why no one is interested in helping you. Your not getting off to a good start with your bad attitude and cursing others out.

Sounds to me like your problem is getting WitP-AE to work, there is a dedicated and very helpful thread of die hard WitP-AE folks, perhaps you should ask your questions there and I am sure someone will help you within a few days.

Good luck and best to you.

Most sites do not give refunds. Even if you bought it at a brick and mortar store and broke the plastic seal you would not get a refund. No one knows you or if you can be trusted. Mind reading is not a thing. Do as Zovs says. If you are really serious about playing the game you can get your issue fixed. If you only care about a rant then no one can help you. Sorry. Have a nice day. [;)]

You will keep my money, you are no better than common thieves.

ORIGINAL: Lobster
Most sites do not give refunds. Even if you bought it at a brick and mortar store and broke the plastic seal you would not get a refund. No one knows you or if you can be trusted. Mind reading is not a thing. Do as Zovs says. If you are really serious about playing the game you can get your issue fixed. If you only care about a rant then no one can help you. Sorry. Have a nice day. [;)]

Not really true of shops - you can take items back for refund much more easily on the basis they are faulty. I have done it before a few times. Refunded games with Amazon as well without difficulty, again based upon consumer rights.

What makes this case more difficult is that War in the Pacific is described in the store as compatable with "Windows Vista / 7 / 8" but not Windows 10. But I am slightly puzzled - War in the Pacific also shows as discontinued in the Matrix Games store?

If you really get nowhere with a refund and originally paid by credit card then consider doing a chargeback - the merchant can dispute it but has to respond.

ORIGINAL: PeteS

You will keep my money, you are no better than common thieves.

This is what is preventing you from success.

[8|]

ORIGINAL: PeteS

Who said anything about an open ended refund policy? If you don't have the facility to make it possible for people to get their money back if something is unable to be made to work, then you should absolutely make it that way. That is what is fair. Fair? Fair to whom? I am out the money and you want to talk about fair? More nonsense from you people. What legion of people might do has nothing to do with me. I have gotten nothing from this place but insults and condescension.
I have read the read me file, I tried the extensions and troubleshooter, still nothing.

zakblood said "sorry to see you go" then he tried to talk some bullshit to me and said 99% of sites don't give refunds.
Then some clown rangerjoe shot his mouth off. By the way rangerjoe, Fuck you.

Oh, so polite.

By the way, what makes you think that I am a clown?

Have you tried installing the game using Seabee? Did you even post over there? Did you even post on any specific WITP:AE thread?

ORIGINAL: PeteS

So I just received an email from a rangerjoe, his help was to call me a crybaby because I complained about the no refund policy. This is also unacceptable. I have done all of the things advised to try, none has worked. The site mods have only insulted my intelligence and called me a crybaby. When I purchase something and it can't be made to work and no refund is available, then I feel like I have been robbed. On top of that I get insulted by your people.

I am not a site mod. I am just a consumer who plays WIPT:AE using a windows 10 machine. I never sent you any email.

ORIGINAL: PeteS

Who is this rangerjoe and where does he get off insulting me. Someone should look into this. Thanks

I am me and no one else.

Until now, I have used Steam, they have a refund policy. If a game can't be made to work, regardless if it is user problem or whatever, you can get your money back. That is only fair. I don't understand why that concept is so difficult to grasp. This site seems more interested in clanning up and showing me that I am wrong, while you are not dealing with me or my issues at all. The admins have only provided excuses. And one guy rangerjoe from nowhere starts to insult me. I spent many hours yesterday doing the suggested fixes in the read me. It hasn't helped. But your helpers have only said that I must not have done that, we all know what happens when we assume.
I suggest that when someone brings up an issue with your site, that you actually think about intelligently, instead of just telling me I am wrong. You guys seem to be very closed minded, as you don't take suggestions very well.
Lobster, when someone is pocketing my money, I will rant.

ORIGINAL: PeteS

Thank you ThomasJay, You are the only one to respond with at least some respect. I have spent money here, and I deserve that at least. You might teach some of these others about how to speak to people. I have tried many of the fixes that have been suggested. I will try more. It seems I have no choice but to try even more, or I am just out the money. As far as Rangerjoe, he isn't a mod I guess, but he ought to shut his mouth, he is making you all look like a bunch of jack asses. Thank you

So you are actually insulting everyone else here but yourself. That is a good way to get assistance.

ORIGINAL: Zovs

ORIGINAL: PeteS

You will keep my money, you are no better than common thieves.

This is what is preventing you from success.

[8|]

I would rather be an uncommon thief than just a plain, old, common thief.[:D]

ORIGINAL: Mobeer

ORIGINAL: Lobster
Most sites do not give refunds. Even if you bought it at a brick and mortar store and broke the plastic seal you would not get a refund. No one knows you or if you can be trusted. Mind reading is not a thing. Do as Zovs says. If you are really serious about playing the game you can get your issue fixed. If you only care about a rant then no one can help you. Sorry. Have a nice day. [;)]

Not really true of shops - you can take items back for refund much more easily on the basis they are faulty. I have done it before a few times. Refunded games with Amazon as well without difficulty, again based upon consumer rights.

What makes this case more difficult is that War in the Pacific is described in the store as compatable with "Windows Vista / 7 / 8" but not Windows 10. But I am slightly puzzled - War in the Pacific also shows as discontinued in the Matrix Games store?

If you really get nowhere with a refund and originally paid by credit card then consider doing a chargeback - the merchant can dispute it but has to respond.

War in the Pacific and War in the Pacific:Admiral Edition are two different games.

Zovs once again, you are more interested in trying to prove me wrong than helping. Now rangerjoe is back, started with you and your mouth.

ORIGINAL: RangerJoe
War in the Pacific and War in the Pacific:Admiral Edition are two different games.

I know - but the original issue was said to be with War in the Pacific, which isn't available in the store anymore.