Matrix Games Forums

Okay, this is now resolved, but I have concerns about the resolution.

After following all the great advice from this forum, plus a lot of searching the web, I determined that ultimately this wasn't going to get fixed if I didn't do something drastic, so I did a Windows reset on my PC. I then got Windows updated to the latest version via Windows update. So far, very easy. But here's where it gets interesting.

1) Reinstalled Steam - straightforward.
2) Reinstalled Command - not any of the DLCs, just the core program.
3) Attempted to run the program and had the exact same issue. (Got pissed at this point LOL)
4) Sat for a few minutes trying to think of anything I had missed and then it dawned on me that I hadn't yet installed the Radeon drivers for my graphics card, so I downloaded and installed Radeon Drivers. Now normally I would have searched and downloaded the Adrenalin program which is for the graphics card only, but this time I actually got chipset drivers in addition to the graphics card drivers. That was new step #1.
5) Radeon wants a couple of restarts which we do.
6) Now I'm looking at my desktop and there it sits - the Command shortcut. On a whim, I double click it.
7) Steam now installs some of the Prerequisites that have been talked about here.
8) Game launches just fine.

So, here's my concern - why isn't Steam not installing the right prereqs when I launch the game from the Steam app? I normally do that - I turn off desktop icons and never use them. Is this a problem on Steam's end? Is it something in Command's installation routine that's off? I can't figure out why using a desktop shortcut fixed this.

To make sure things continue to work, I installed Chains of War and then launched from within steam, and it appears to continue to work just fine.

So, I guess we're done with the troubleshooting here as far as I am concerned - thanks all for the suggestions! Hopefully the team can figure out what actually happened here and do something to prevent it in the future.

Mark

Just a thought should the usual attempts (dependencies,corrupted dependency or system file somewhere,AV,Viddrv,permissions,etc) fail to point toward the problem.

Assuming it's not .net runtime, vc-runtimes, driver related, or file corruption, or av getting in the way, or permissions issues...

4) Sat for a few minutes trying to think of anything I had missed and then it dawned on me that I hadn't yet installed the Radeon drivers for my graphics card, so I downloaded and installed Radeon Drivers. Now normally I would have searched and downloaded the Adrenalin program which is for the graphics card only, but this time I actually got chipset drivers in addition to the graphics card drivers.

So the two times vid drivers were mentioned, didn't make you think to install the Radeon drivers? [&:]
That's usually step 2 or 3 after one reinstalls the os, but hey I'm glad it's resolved and you can play now.[:)]

Thanks for the update.

So the two times vid drivers were mentioned, didn't make you think to install the Radeon drivers?

LOL Fair enough - but in my defense, the video card drivers were installed before (and up to date) and I didn't realize AMD had Radeon drivers for the chipset for the motherboard. I've learned that lesson now.

Thanks!