Matrix Games Forums

Originally posted by Marc Schwanebeck
The installer checks if you need to reboot, depending on your OS and setup.

As for the PDf things, what version of Arobat reader are you running?

Ok, thanks. Fwiw, I've re-installed around six times. Only once was I asked for a reboot, if that helps.



Using 5.0 Acrobat. I should install 5.1 off the cd and take a look.

Using 5.0 Acrobat. I should install 5.1 off the cd and take a look.

Hmm, it should work well with 5.0, don´t think a 5.1 upgrade will help, but who knows .

Actually the PDf has been exported with 4.0 compatibility.

Maybe a complete uninstall and reinstall of Acrobat Reader will help.

Originally posted by Marc Schwanebeck
Hmm, it should work well with 5.0, don´t think a 5.1 upgrade will help, but who knows .

Actually the PDf has been exported with 4.0 compatibility.

Maybe a complete uninstall and reinstall of Acrobat Reader will help.

Yeah, I'll give it a try. The actual manual text is fine, just the chapter headers.

John

I haven't followed the whole thread here but have you tried installing on another computer to see what happens?

elmo3

Originally posted by John Pancoast
Yeah, I'll give it a try. The actual manual text is fine, just the chapter headers.

wierd, hmmm

Will check the appropiate forums, to see if it´s a "known issue" in some occasions

Originally posted by elmo3
John

I haven't followed the whole thread here but have you tried installing on another computer to see what happens?

elmo3

What other computer ?

Originally posted by Marc Schwanebeck
Jsut a quick question, is anybody of the people having the problem running two CD/DVD drives, or a burner and a CD/DVD?

I have two CD drives. My D is a 50x CD-ROM. My E is a SONY CD-RW CRX100E. Neither is DVD. I've only used the D drive to try to install and run Korsun.

When I try running it, I don't crash like Bulsi2001. Korsun.exe just gets stuck (nothing appears either), but I can 'end task' with Ctl-Alt-Del.

The question of 2 drives came up because of the problem in Uncommon Valour.

In that game patch 2.3 was released and something weird happened.

Some people have 2 CD drives (EG: CD ROM and CD burner)

The game was installed and run from the first drive.

After installation of patch 2.3, the game will not run from the first drive. You must move the CD to the 2nd drive and run it from there.

A very weird bug indeed.

If you cannot run the game then there is a conflict with a piece of hardware or software in your system. Which piece I have no idea.

I note that Microsoft can test their software on virtually every combination of software and hardware but Matrix doesn’t have that sort of ability.

If you specify all your hardware your software specs (those that affect game play) Matrix might find the problem.

The more info the better.

Originally posted by jokyonim
Dbl-clicking on korsun.exe gives me nothing. Though I can run korsun_editor.exe and edit things...

Ctl-Alt-Del shows me that Korsun is an active program after I try running it, but it doesn't seem to be doing anything.

Hi jokyonim,

This sounds sounds like a copy protection issue as the KP editor does not require a CD check to run, i.e. it will start without the CD ROM in the drive.

The KP main program however does require it and I believe that is why your CD spins and the program just hangs waiting for the check to complete which apparently it never does.

Also many people will tell you to look at your hardware and update your drivers etc.. While there are certainly times when this may be necessary this course of action should only be taken when all other avenues have been exhausted.

-g

Originally posted by gus
Hi jokyonim,


Also many people will tell you to look at your hardware and update your drivers etc.. While there are certainly times when this may be necessary this course of action should only be taken when all other avenues have been exhausted.

-g

Especially when every other piece of software works fine

Marc,

Yes, I"m running the game with two CD/DVDs installed. I've installed and uninstalled using both over the last several days.

The error message I get tells me to insert original CD into CD drive. Naturally, it was in there already.

The only way I was able to get around the problem was to go in and install the game as Administrator (I'm running win2000). Unfortunately, I'm only able to run the game as Administrator. That isn't a very good habit to get into. (I've actually just made myself a member of the Administrator group).

I posted this info to a thread a few days ago.

Rick

Also many people will tell you to look at your hardware and update your drivers etc.. While there are certainly times when this may be necessary this course of action should only be taken when all other avenues have been exhausted.

No, keeping your sytem up to date with most recent drivers should be a standard procedure. Diver updates by the hardware manufactures are for most of the part bug or incompatibility fixes too. There are released for some reason .

An up to date machine is the very first thing you should be looking for. Yes, and that includes BIOS upgrades.

Originally posted by John Pancoast
Especially when every other piece of software works fine

Which doesn´t mean anything.

Originally posted by John Pancoast
What other computer ?

I thought you might have one at work where you could try it. Or maybe a friend's computer. You do have friends?

Originally posted by Joe 98
The question of 2 drives came up because of the problem in Uncommon Valour.

In that game patch 2.3 was released and something weird happened.

Some people have 2 CD drives (EG: CD ROM and CD burner)

The game was installed and run from the first drive.

After installation of patch 2.3, the game will not run from the first drive. You must move the CD to the 2nd drive and run it from there.

A very weird bug indeed.

Not really a "bug" it´s an incompatibility with copy protection and a range of CD drives that are set as "slave", this is a really broad problem that a lot of software developers (even MS) is facing. IIRC Erik Rutins digged this up somwhere. Erik?

As far as I know I have all the latest hardware/drivers. And all other games I've ever installed worked fine. Diab2, Dung Siege, Civ2/3, AOE2, Majesty, Risk2, Pool of Radiance, etc. However, this is the first wargame I've played (tried to play) in a while.

I'm Win 98 SE 4.10 and have gone through all critical Windows updates. P3-500, 256 RAM, high color 16bit, 1024x768, 3dfx Voodoo 3 3000 (16MB), display driver 3dfx16v3.drv v4.12, DirectX 9.0b, dxdiag shows no problems. Windows media player 9.0. I tried putting the Korsun CD in my 2nd drive. No luck there.

The copy protection check triggered a thought I hadn't mentioned so far (thanks gus!). When korsun didn't run the very first time I installed it, I uninstalled it and re-installed it. However, I didn't realize korsun.exe was still trying to run. So, when I re-installed and tried running a 2nd time (and a 3rd time after end-tasking the stuck menu program), I realized that there were 3 korsun efforts churning on my machine. I didn't see them at first cause when you hit Ctl-Alt-Del the korsun menu program is listed at the top of the list of active programs, but korsun.exe is listed at the bottom. I promptly closed them all, uninstalled and re-installed still to no avail.

Another important point might be that because korsun.exe was still running when I did my first uninstall, the uninstaller deleted all KP files except korsun.exe (can't delete a program that's running, but it didn't tell me). Since I changed paths on the 2nd install (from c:\program files\matrix.. to just default c:\matrix... thinking that was the problem) I didn't notice that korsun.exe from my first install was still there until I noticed the 3 korsuns churning at the same time. Could the fact that two different korsun.exe were trying to run at the same time on my machine have locked up the copy protection feature somehow?

Apologies for the short novel, but I'm getting antsy to join in on the KP fun... thanks for all the help so far...

Originally posted by jokyonim
As far as I know I have all the latest hardware/drivers. And all other games I've ever installed worked fine. Diab2, Dung Siege, Civ2/3, AOE2, Majesty, Risk2, Pool of Radiance, etc. However, this is the first wargame I've played (tried to play) in a while.

In all honesty, those games are a bit dated by now, so don't take their functionality as a guarantee for KP to work properly.

What if you do a complete reinstall (again)? Search your system for "korsun.exe" making sure that every file encountered is deleted. Remove the game folder completely (the uninstaller doesn't do this) and reinstall the game. Don't know if you're already been down that path, but I figure doing it properly might help?

Otherwise, I doubt that your Voodoo card is up to it, but I guess Mark can give a better response on that.

Originally posted by elmo3
I thought you might have one at work where you could try it. Or maybe a friend's computer. You do have friends?

I try that at work, and I'm unemployed the same day. And not many wargamers around here.

Originally posted by Marc Schwanebeck
Which doesn´t mean anything.

Well, sure would seem to me it's something isolated to the Korsun cd itself.

But no big deal, hence the

Originally posted by Belisarius
What if you do a complete reinstall (again)? Search your system for "korsun.exe" making sure that every file encountered is deleted. Remove the game folder completely (the uninstaller doesn't do this) and reinstall the game. Don't know if you're already been down that path, but I figure doing it properly might help?

Otherwise, I doubt that your Voodoo card is up to it, but I guess Mark can give a better response on that. [/B]

Sorry, forgot to mention that once I realized what happened, I removed ALL korsun files and folders and reinstalled. Since then, after upgrading the video driver, windows, and media player I've uninstalled and re-installed fully 3 more times (being more careful than the first time to remove all files). Still nada.

The KP box says 8MB video card, 16 bit color. My Voodoo card may be 1999 vintage, but it still meets the listed specs and the DirectX tests have no issues.

Finally, I just realized the copy protection idea wouldn't answer why it didn't run the very first time.

Other thoughts?