Matrix Games Forums

Ran some more troubleshooting today I thought I'd report here so the devs can see what I've tried and ruled out, today's troubleshooting steps include:

-Rolling drivers back intermittently up to a year. Using DDU the entire way to make sure the driver installs were clean.

-Disabled all start-up software with Windows Task Manager and then tried running the game.

-Used "Selective Startup" via the MSCONFIG tool to load only the bare necessary services (both Microsoft AND third-party) alongside disabling all start-up programs.

-Manually terminated all non-essential processes via task manager in hopes of finding a culprit

-Verified it was not a scaling issue.

-Tried various refresh rates, tried both monitors on a two monitor set-up.

-Tried running the program as admin, as well as various compatibility modes

-Reset all NVCP settings, and even tried some manually such as forcing Vsync, etc.

-Rolled back the last few Windows Updates


Oddly enough, doing some research I did come across a few comments of other people having the same issue reported on Steam when the update dropped. Unfortunately these were not responded to, the users never expanded further and the users never reported fixing the issue.

While I got no further, I guess I at least was able to confirm a few things:

1. It's limited to only the 64bit client, 32bit works fine.

2. It's not a software interaction/overlay issue.

3. It's not an issue with any running services, both official and Microsoft.

I'll keep trying and report any progress as I go, this game is super important to me and I really want to make sure I get this solved.

Wanted to post a quick update after trying the beta. Unfortunately, the issue still persists.

Do the devs have any suggestions on stuff I can try to get this working? I'd really like to get some eyes on this as currently the game is not very playable, and I've done absolutely everything I can, hours upon hours of troubleshooting and isolating while doing my best to report, log and present the things I've done and situation regarding the issue.

You only posted this nine hours ago. Give the devs a chance.

I forgot to include the DXDIAG so here it is. I'll also update the front page with everything I've tried so far so anyone looking into this does not need to go through pages of posts. This should make it a lot more readable and easier to digest for any devs or members of the community that are coming into this post for the first time.

Since my last update I've done the following:

-Tried alternative peripherals and removed peripheral software (For example, I tried another mouse, and disconnected my Logitech one and removed the associated Logitech software.)

-Used a Steam emulation platform to try and isolate the issue further and see if it was possibly an issue with Steam. This allowed me to launch the game without Steam running while using my Steam Install and retaining all DRM protections. This sadly did not work either, meaning the issue is not related to Steam software interfering or a Steam background process causing this issue.

-Switched Drives to rule out any drive issues.

-Tried alternate internet connections, including alternate Wifi and wired connections incase the issue had to with my internet connection and the way tiles are fetched.

-Tried disabling and enabling Windows 11 "Windowed Optimizations" under Windows 11 graphics settings.

-Turned on and off GPU Scheduling.

-Removed any OC's of both my CPU and GPU

-Attempted Various power profiles, and made sure Command was set via Windows to use my Dedicated Graphics Card.

-Removed NVIDA drivers, and tried with generic Windows display drivers to test and see if it was a GPU incompatibility



Edit: Updated front page to be all organized and nice.

Do you have 2 NVIDIA GeForce RTX 2080?

Try this:

1) Download and install VMWare Workstation Player: https://www.vmware.com/info/workstation ... evaluation
2) Create a new virtual machine and install Windows on it.
3) Once the OS is ready, install Steam on it and download and install Command in it.
4) Check if the same issue appears on the virtualized OS.

Maybe before doing that, run a quick check on the integrity of you files on Steam. Its been known to solve very weird problems.

Also, I might have missed whether you have any overlays on beyond the base. I know some of the redraw frequently and sometimes this can cause some flickering. Sentinel 2 does that on all my PCs and has always done it. Regardless of GPU.

Dimitris wrote: Sat Aug 17, 2024 2:45 pm Try this:

1) Download and install VMWare Workstation Player: https://www.vmware.com/info/workstation ... evaluation
2) Create a new virtual machine and install Windows on it.
3) Once the OS is ready, install Steam on it and download and install Command in it.
4) Check if the same issue appears on the virtualized OS.

Thanks for the response. Funny you suggest that as that was about to be my next test! Running Command in a Sandbox environment with a perfectly clean OS install, I'll report back and let you know.