Matrix Games Forums

ORIGINAL: wmiller159

I'm having problems downloading the file. I get to about 8% downloaded and IE stops responding. I have to shut IE down in task manager, then start over. Now, it won't even start the download. If I left click on begin download now I get this message= The number of downloads you have attempted indicates you are having difficulty receiving your file. Please contact Customer Care for assistance in receiving your product.

Message Number: 12

If I right click and choose save as I get = Internet Explorer was not able to open this internet site.

Any Ideas?

ORIGINAL: RevRick

Had an inspirational idea when I woke up at 5:00 AM this morning. Called the Matrix Customer Support. The nice young man (GAD!, I sound like an old lady) reset the download message, and TOLD ME TO TURN MY FIREWALL OFF! It then took three clicks, and 24 minutes, and - Great Googledy Moogley - it is here! With apologies to the Kansas City Chefs. Have a breakfast meeting with a young man who wants to talk about a call to ministry, and have to read for a sermon, so I won't play for a while. But, it's on this system. Now, to transfer it to my gaming (as in not used for everything else in the world) computer when I get that unpacked.

ORIGINAL: ZOOMIE1980

Everyone having hangups using the basic IE downloader is because the servers, for whatever reason, are causing timeouts in IE. Easily solved by using a smart download manager. You will still get pauses in the download, but when it resumes it will start where it left off. I used GetRight. It paused four times from the US Store, but I eventually got it.

I tried get right, but the server wouldn't respond

Silver Bullet for downloading.....Use a download manager.

ORIGINAL: irrelevant
Seven hours later, still crawling along at 5.34 KB/Sec, 123 MB of 466 MB copied, estimated time left: 19 hours 30 minutes. I'm amazed it hasn't timed out; that's prolly coming up in 18 hours or so....whatever the problem is, it isn't the satellite connection.

I hope your download is still going well.

ORIGINAL: wmiller159

I'm using Zone Alarm firewall and a linksys 4 port router. i'm trying the download with the firewall turned off to see how it goes. I had to call customer support to reset my download status. They cut you off after a certain number of failed attempts. If I get past 10%, that will be a m,ilestone

ORIGINAL: m10bob

I started a download on my dial up windows XP approx 180 minutes ago,using Netleech(which IMHO is better than Getright,which I also have)..I was able to get 29MB,as I had parcelled the download from DR into 8 sections,but gradually over the next 2 hours the sections would time out with error message of "FORBIDDEN"..
Finally,I was down to 2 sections and then it just quit..I tried to contact DR "customer service"(apparently non-existent)unless maybe your a client honch(??)..
I tried reboot,and DR does acknowledge my purchase,and opens a window to allow download,but Netleech is not allwed access now,(can only attempt using WinXP's dl device and that is SSLLOOWWWW(2 days to do this)..I have firewall down,and probably 80gigs free,with about 20 years on computers..Top of the line Dell at present..Help??
(And please don't ask why I'm on model T dial up with a Lamborghini CPU,it's a long story[:D]

ORIGINAL: m10bob

I never have heard from Digital River's "customer service" people,(gone for the holiday weekend?),and indeed this morning,I woke up to find the slow Windows XP download utility had also failed,leaving an error message that "the setup file was not sufficient for setup so it was terminated!"....
My original concern was that DR was not allowing my chosen download utility (Netleech) to "re-start" an already started download after they "shut my water off at 29 MB"..This is a security issue on their end apparently,as I do have other partial files on Netleech which I was able to "restart",having not even gone to those websites whatsoever for 3 days!!..No firewall problem here,no "lack of experience problems here",already tried the cold reboot,etc....
When I purchased UV,it was pretty much "cash and carry and I got the nice CD in it's own pack in the mail within 3 days,(not offered at the last minute as an "option"..
Strongly reccomend Matrix please go back to doing business as in the past,even if they need to charge more for the product.This 3rd party download site is just not taking care of your customers,certainly not this one.........[:(]

ORIGINAL: m10bob

I started a download on my dial up windows XP approx 180 minutes ago,using Netleech(which IMHO is better than Getright,which I also have)..I was able to get 29MB,as I had parcelled the download from DR into 8 sections,but gradually over the next 2 hours the sections would time out with error message of "FORBIDDEN"..
Finally,I was down to 2 sections and then it just quit..I tried to contact DR "customer service"(apparently non-existent)unless maybe your a client honch(??)..
I tried reboot,and DR does acknowledge my purchase,and opens a window to allow download,but Netleech is not allwed access now,(can only attempt using WinXP's dl device and that is SSLLOOWWWW(2 days to do this)..I have firewall down,and probably 80gigs free,with about 20 years on computers..Top of the line Dell at present..Help??
(And please don't ask why I'm on model T dial up with a Lamborghini CPU,it's a long story[:D]

ORIGINAL: Marc Schwanebeck

If you use download clients like getright or netleech then please do not use excessive multiple logins (read multiple package downloads). I´m pretty sure that Digital River has an IP restriction to make sure their servers get not bombarded with multiple requests from one single IP. Try it with 2 packages first.

ORIGINAL: wmiller159

I'm having problems downloading the file. I get to about 8% downloaded and IE stops responding. I have to shut IE down in task manager, then start over. Now, it won't even start the download. If I left click on begin download now I get this message= The number of downloads you have attempted indicates you are having difficulty receiving your file. Please contact Customer Care for assistance in receiving your product.

Message Number: 12

If I right click and choose save as I get = Internet Explorer was not able to open this internet site.

Any Ideas?