Matrix Games Forums

I bought BiN DD + Box a week ago, and the order status has been 'Backordered' and 'Pending Shipment' since then. It seems I won't be getting the box anytime soon, as some of you have been waiting for a month already.

I got HTTR in less than a week when I ordered it last May, so something seems to be very wrong with this present system. Have you run out of BiN boxes or what?

I'm sure you understand that this is not the correct way to get new & happy customers...right? [:-]

My advice: Get rid of DR ASAP. There MUST be better partners in the world for Matrix, 'cause DR's blundering is legendary.

[8|]It took two months for me to get my Witp disk, and that was after Erik and company got involved and sent it themselves[X(]. I decided to pass on the BiN cd until things finish reorganizing.

The Never Ending Story... (following episode)

20 business days later and still...NOTHING[:(]

Hopefully I have just been informed that my purchase has been shipped today[&:]as the joke lasted long enough...[:@]
So I could expect to get the game by the next week...[&:]but we never know...

An unsatisfied and disenchanted customer

I got e-mail from Matrix Games today that game has been shipped .

I too got e-mail, and the order status seems to be "fulfilled" or something.

Now we just have to wait and see if we really get our boxes soon.
Maybe DR has learned from their mistakes and everything will go smoothly after this. Yeah.

The Never Ending Story...(following episode)

After 20 business days I finally received the game today...[:@][:(][:)][8D]
Nevertheless another problem appears as I can not install the game...[:(][:@]The serial number is missing...[:@]
Where is my serial number?[&:]please help![&o][&o][&o]
The situation is desperately ridiculous...[:@]
A precision is that I have not received any serial number in my order confirmation email from DR.

To be continued....

An unsatisfied and disenchanted customer[:@]

The Never Ending Story...(Last episode)[:)]

Finally a miracle occured as I have just received my serial number 22 business days later...[&:]
-ordered on September 24th
-received on October 23rd
-got the serial number on October 26th
Find that's wrong...[:D]

I am trying to enjoy the game now after being waited so long...[;)]
I would like to thank Marc for his support in sorting this problem out.
Danke schön!!![&o][&o][&o]

The End

A still unsatisfied and disenchanted customer who is not likely to forget this awful episode soon... [:@]

Pumba,

Hope you find the game to be enjoyable!

Perhaps a year from now when you're still playing BIN, this awful episode will become a mere speedbump in the way of your tank divisions[:D]

JSS

You´re welcome. I´m glad it´s finally soreted out. Believe us, although these kind of issues are rather rare, we´re an unsatiesfied customer too currently.

This episode is concerning the past now!!!But I think that DR should better or simply communicate...I can understand that they could get some kind problem.Why didn't they keep their customers update on the situation???I would have probaly picked up another option if I knew boxes were out of stock when I have placed my order and purchased the box later.

"Panzer Vorwäerts!"Hehehe...[:D]