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RE: Being a Thread Devoted to Problems with the Downloading Process
Posted: Mon Dec 04, 2006 11:34 pm
by ColinF
Stardownloader is fine if your purchase is there to download. [:@]
Will no-one on matrix staff answer any of my posts or emails on this issue?
Five days now...outragious.
RE: Being a Thread Devoted to Problems with the Downloading Process
Posted: Tue Dec 05, 2006 2:07 am
by Adam Parker
That is very unusual Colin. Hang in there I suppose.
Maybe start a new thread to bump your issue?
RE: Being a Thread Devoted to Problems with the Downloading Process
Posted: Tue Dec 05, 2006 2:32 am
by ColinF
Will do mate. Thanks for suggestion.
RE: Being a Thread Devoted to Problems with the Downloading Process
Posted: Tue Dec 05, 2006 10:21 am
by Marc von Martial
ORIGINAL: ColinF
Stardownloader is fine if your purchase is there to download. [:@]
Will no-one on matrix staff answer any of my posts or emails on this issue?
Five days now...outragious.
Minus the weekend days please. We are a small company and do not have 24/7 customer support. We try to answer within 24 hours though.
Did you write to
support@matrixgames.com ?
Have you been one of the customers that bought before we actually announced the game to be ready in the store?
If you find five days (over a weekend) outrageous then I would suggest you try to get an answer form a really big game publisher and compare the speed of replies, I bet we will beat them [;)]
RE: Being a Thread Devoted to Problems with the Downloading Process
Posted: Tue Dec 05, 2006 12:34 pm
by Erik Rutins
ORIGINAL: ColinF
I have a download problem. I bought the game on Friday 1 December Australian time, and the download was interrupted. When I try to restart it, my order is just not recognised. Even trying to trace it via my email just brings up the War Plan Orange order I bought last year. I last tried about 5 minutes ago.
I have emailed support and sent a copy of the confirming email from matrix, but really am getting impatient at not being able to dl the game.
Please help.
Colin,
Please e-mail
support@matrixgames.com with your real name and e-mail so that we can try to trace your order. Can you also confirm that you were charged, but no order shows up?
Regards,
- Erik
RE: Being a Thread Devoted to Problems with the Downloading Process
Posted: Tue Dec 05, 2006 12:36 pm
by Erik Rutins
ORIGINAL: grunt6971
I'm having a similar problem with the download. Have tried to download the game THREE times [it takes over 8 hours to download - DSL ya' know] and it keeps faulting out - what's going on???????????
Hi, have you tried using a download manager such as
www.stardownloader.com? If you're having trouble completing a large download, that usually solves it. FYI, this is not typically a problem with our servers, but rather something in between us and you or your ISP.
Regards,
- Erik
RE: Being a Thread Devoted to Problems with the Downloading Process
Posted: Tue Dec 05, 2006 12:38 pm
by Erik Rutins
Colin,
ORIGINAL: ColinF
Stardownloader is fine if your purchase is there to download. [:@]
Will no-one on matrix staff answer any of my posts or emails on this issue?
Five days now...outragious.
Unfortunately, we are a small company too and speaking for myself, I was without electricity, phone and internet since Friday and completely unable to help the rest of the staff until it was restored.
Regards,
- Erik
RE: Being a Thread Devoted to Problems with the Downloading Process
Posted: Tue Dec 05, 2006 9:25 pm
by 6971grunt
ORIGINAL: Marc Schwanebeck
ORIGINAL: grunt6971
I'm having a similar problem with the download. Have tried to download the game THREE times [it takes over 8 hours to download - DSL ya' know] and it keeps faulting out - what's going on???????????
If you have troubles downloading large files then we suggest you use a download client like "Stardownloader" available for free from
www.stardownloader.com . It will let you resume disconnected or broken downloads. You can even pause them and resume them whenever you want.
Thanks for the infor Marc, will my MSN download program be a problem here - I'm attempting to download again [8 hours to wait].[>:]