Matrix Games Forums

ORIGINAL: Fabius421
Very VERY Bad fact !!!!! This is the fourth product that I had buied from you (and the others are all good situations......)

I'm glad the others were good experiences, I'm sorry about this one. Frankly we still don't know how a corrupt file got up there given the checks it went through. I think the only real explanation is that one of the checks that should have been done wasn't done and we'll make doubly sure all checks are done in the future.

This is the first time we've had an issue like this where a digital download was corrupt at release. It would have been resolved much faster if it hadn't already been after business hours and the file itself hadn't been so large, which made everything take much longer to fix.

just so you know, mine downloaded and is installing now

ORIGINAL: Hard Sarge

just so you know, mine downloaded and is installing now

Did you manage to complete the installation or only uncompressed the zip file?
Do you have the 2gb single exe or the new intallation file splited in 4 parts?

installed and running, it has 4 parts and a master installer

and again a just in case, game is installed and running, it good to go

I've just finished downloading it from the EU store, and I am finding inside the ZIP a 2.4GB exe file with date of 20th Nov 2008.

Which doesn't quite look like what you got, Sarge [&:]

When I left for work, my new download from this morning was installing normally. I had the four files plus the readme.txt inside the new zip file....US store. When I get home, I expect it'll be installed and ready to go. 

ORIGINAL: vorkosigan
I've just finished downloading it from the EU store, and I am finding inside the ZIP a 2.4GB exe file with date of 20th Nov 2008.
Which doesn't quite look like what you got, Sarge [&:]

When did you start your download? I'm checking on this now, as far as I know all sub-stores were updated with the new installer.

Hi Erik,

got the Matrix confirmation email at 15:37 (GMT+1) - I think I started downloading 10 minutes before or so.

Please help the time-challenged, how many hours ago was that? If you started your download after 7AM our time (about 3.25 hours ago) it should have been the new version.

this is what the new download looked like, I had the single one yesterday

Not sure about you time zone, sorry Erik [:(] but I am quite positive I started the download about 1hr and a half before writing this message.

the first one is a 12/5 date, the other 3 are 11/25

so I don't know if it is the same if yours is saying 11/20

ORIGINAL: vorkosigan
Not sure about you time zone, sorry Erik [:(] but I am quite positive I started the download about 1hr and a half before writing this message.

Ok, I'm having them re-check all versions on the EU site.

Hi,

Just letting you know that I'd downloaded the problematic single zip earlier today (bought from the EU store) and had the same issues reported by many. A few minutes after Erik's message that the corrected file had been uploaded I re-downloaded the zip file: four files now plus a readme.txt, as per Sarge's pic; the game installed and launched without problem.

Huygens

Thanks Huygens. We were not able to duplicate the problem Vorkosigan reported, but we reset the EU files again just in case.

Re-downloading now.

In any case, I would like to thank the Matrixgames staff for the support they have provided. Not many digital distribution companies out there take so seriously supporting their customers.

Thanks!

Thanks Vorkosigan. We're still somewhat in shock from last night, but I'm glad we got through it.

The webpage at ..<snip>.. HiredGuns-SetupRelease-107000DR.zip might be temporarily down or it may have moved permanently to a new web address.

Err, download seems down! Argh.

Still down ... any news?