Matrix Games Forums

What a let down. Hope they sort you out quickly

From personal experience I can tell you that
1 GMT's customer service is fantastic, really second to none.

2 Valley games dice are nice but their service is really REALLY crappy. Your order may end up in a black hole and you may not see your dice for months or ever for that matter. Buyer beware.

ORIGINAL: petdoc

From personal experience I can tell you that
1 GMT's customer service is fantastic, really second to none.

That's reassuring, thanks petdoc. I offered to send a pic of the sheet for them to confirm that I'm not pulling a fast one. After all, they don't know me either, so I'm happy to prove there's an issue with their printing. It's just disappointing that I can't play the game.

ORIGINAL: petdoc
2 Valley games dice are nice but their service is really REALLY crappy. Your order may end up in a black hole and you may not see your dice for months or ever for that matter. Buyer beware.

I only saw one or two references to their dice, but no comments about customer service.

Cheers,
Jim

You will be fine Jim, they respond very trustingly. In your case, page 3 is the only sheet not duplicated in the game's inventory so you need help fast.
 
Note, that they sell everything separately too - so if you want more blocks or a mounted map, might be a good opportunity too!
 
I had to have the company Z Man Games send me a complete set of wooden blocks the other day, for their "1960 Making the President" game as mine were completely dirty. No questions asked and they sent me a big bag in just over a week Down Under.
 
Hey, as a tip and I don't know if you've discovered this but because I play solo I decided to only sticker one side of my blocks! Many gamers lay their units flat for face to face play too. So its a great way to save some stickers - maybe make some extra units up and save time. FYI for when you get stickering again.
 
I think GMT will appreciate your contact. They could have a faulty batch of games they can now keep track of.
 
Best,
Adam.
 
 

Since emailing someone named Tony Curtis at GMT on Tuesday, I've heard nothing. So, I emailed their general address last night in case he didn't get the email or isn't at work. If they don't reply by Monday next week, I'll just go back to Gameslore and ask for a refund, as £46 is a lot to spend on a game I can't play. [:(]

Jim I posted a heads up for you on the Consimworld C&C:A forum.
 
http://talk.consimworld.com/WebX?13@338.tlUNezvmOfU.7@.1dcfbb8c/6246
 
Be a shame to miss out on this one as both the fault and the nil response are unusual [&:]
 
But I can understand your disappointment. Could the store open a 2nd box for you?
 
Cheers,
Adam.

Thanks Adam, that was very good of you to post the message. I wouldn't have thought to go there for help.

Gameslore don't publish an email address on their site, so I filled in a form this morning to ask if they could help. The form failed on submission with an SMTP error. As I'm at work, I can't telephone them at the moment.

I'm not having much luck with this one so far. [:)][:(]

PS Sorry to JD for completely hijacking this thread, it just happened (again).

Just spotted a reply on ConsimWorld from someone suggesting I use the live chat feature on the GMT site. I'll give it another go when I get home and will try and monitor it a bit more closely. Every time I've looked so far, it's been showing "offline" though. I guess that's due in part to the differences in time between the US and UK.

I just got home and booted up the PC. Onlilne support was available on the GMT site, so I connected. I spoke to a very nice lady called Sherry who confirmed that they'd had a reports of a few other customers with this sheet three printing problem. My emails don't seem to have reached them.

She took my address and said the replacement would be sent out today!! Now that is what I call good service!! Awesome.

You guys were right about their customer service and thanks for the help [:D]

That's made my weekend.

next week those pesky Carthaginians better look out.

Awesome news Jim!

It looks like they've taken the game off their shelves too for now to have this glitch fixed [;)]

I just had the war game fairy drop off my copy of Blood and Bridges Friday. Mark's World at War series is a blast to play. Quick, simple and concise rules (this does tend to lead to folks overthinking the rules at times), big map, tons of counters, and full color rule book and player aid cards. Very, very good looking game.
 
I hope you get a chance to play it. [8D]

ORIGINAL: sterckxe

ORIGINAL: JudgeDredd
Ahhh...GamesLore has it...thx Eddy...might pick it up

Given current 1 Euro == 1 GBP exchange rate I've been actively supporting the UK economy as of late [;)]

Yeah good to see a new market we EURO currency countries can plunder now that the dollar is back to 1 == 1.3 [:D]

Couple of questions:

1. Did Jim get Command and Colors sorted?

2. JD how is Conflict of Heroes coming along?. I've just got Tide of Iron which I'm enjoying. Loads of miniatures with it. Like playing with toy soldiers again, but this time with rules.

Conflict of Heroes is very good and very polished.
 
I have still to get past the first couple of scenarios...not dealt with armour or anti armour or cards yet....still "solidifying" the rules. That isn't to say they're very difficult, just I have a bad memory which is a problem I am able to bypass by learning whilst playing...helps keep them in there. Not only that, but the Six Nations rugby is on which eats my weekends when I generally crack out on of my boardgames.
 
I'm also taking my time with it because there are only a few scenarios unfortunately and it doesn't seem as widely used as say Memoir '44, which has a plethora of scanrios on the website for printing off.
 
I was hoping to get it out tonight for a game, but I'm at the gym and I have Generation Kill to watch so won't get a chance...and the rugby is on at the weekend...maybe Sunday

Sadly I've been trying to get a copy of Memoir '44 but to no avail. The company I ordered it off online failed to respond. Finally got hold of them and it appears they may be going out of business and are unable to fulfill any orders at this present time. Trouble with a bank calling in an overdraft. Credit crunch madness strikes again. Just hope my number one supplier stays solvent because online is the only way to get these games nowadays.
I agree it can be difficult remembering all the rules but somehow I find it is more relaxing than computer games. Unless I am playing against my ultra competitive lads, then its more like the real thing.....[:)]

ORIGINAL: Punk Reaper
Sadly I've been trying to get a copy of Memoir '44 but to no avail. The company I ordered it off online failed to respond. Finally got hold of them and it appears they may be going out of business and are unable to fulfill any orders at this present time. Trouble with a bank calling in an overdraft. Credit crunch madness strikes again. Just hope my number one supplier stays solvent because online is the only way to get these games nowadays.
I agree it can be difficult remembering all the rules but somehow I find it is more relaxing than computer games. Unless I am playing against my ultra competitive lads, then its more like the real thing.....[:)]

Who did you order from? I can't believe it's become so hard to get hold of.

What's going on here? I've just looked at Amazon UK and Memoir '44 is £128!!!!!!! [X(]

ORIGINAL: Punk Reaper

Couple of questions:

1. Did Jim get Command and Colors sorted?

I'm glad you asked [:)] Within 4 days of my being promised the replacement sheet, it arrived! I'm still in the process of putting the stickers on the blocks, but it's relaxing to do. One thing I have noticed is that they have changed some of the graphics on some units. It only seems to be with a couple, but they are quite different.

I'm a very happy person though. GMT's after sales service is superb. [:D]

Who did you order from? I can't believe it's become so hard to get hold of.

I've sent you a PM.
Still dream of sticking those stickers on. But its worth it. Now creating a full size miniature version of the game... will look pretty good if I finish it. [;)]

Meant to say that if I could sell Memoir '44 for over £100 then I would and just be happy with Command and Colors, Conflict of Heroes and Tide of Iron.