Matrix Games Forums

Isn't it the same discount? I think it's $10 off either way. Obviously, if you want to get another game for which you don't have a coupon while the sale lasts there would be some logic in that. But I don't think COG:EE becomes any cheaper after the sale ends.

Tried placing an order today, but when I tried to apply my promo code the order screen just refreshed and the original price/info was there again.

Then called customer service to place the order over the phone and the same thing happened to the service rep.

Thhis coupon thing seems to be an unfortunate idea with too many moving parts.
1. Too bad it was ever offered.
2. Between River and Matrix, there seems to exist a communication (or turf) problem.
3. I tried during the Holiday to sale, but was told it was not applicable because of a current sale - What a way it would be to capitalize on good will if it was allowed. How many more people buy during sales - and how many coupons interfere with the profit margin? [&:] Little - Or they couuld have named the Empire Edition as something else and marketed and sold it anew. [X(]
4. In one reply I received, I was o told only the DD (without the physical shipment) would apply (so why not say all this up front?)
5. Then there was the short-handed factor during the holidays. Between River and Matrix, it weems as though all was on auto-pilot.
6. Eventually, got another Napoleanic game. (OK, but told the billing was being coordinated after the Holidays) [&:]
7. To be fair and honest [:'(]:
a. I like the Matrix Games (Even with each one having a program error in therer somewhere, SPWW, TOAW, Tiller's BNW - It's war gaming - How Realistic! and never being able to correct it.) Forum opportunities like this are helpful.
b. Documentation might be broader (might have been the originnal iss with COG.
c. There is a world of interpretive distance between 5* players and us pedestrians.
d. To your original issue: There seems to be a conflict of agreements; each way, between Matrix promotions and River's grasp or control issue (Who's in charge? The Producer (conceptor) or the distributor (and which is which?)? And then, who are we to deal with?
As with the wheel, once we agreed the circle had no more, no less, than 360`it all rolled along - even over bumps.
Let's see what develops.[;)]

Same thing happened to me yesterday and today.  I sent a request through the help desk. We'll see what happens.  

Hi guys,

We did announce that the coupons/bundles would not apply during the holiday sale. However, with that over, everything should be working again now. I apologize for any confusion and inconvenience. I'll make sure with DR tomorrow that the COG: EE upgrade coupon is working as intended.

Regards,

- Erik

Erik,

Please see my post in the technical thread. It is not working.

Mike

Thanks for the discount, I will add yet another game to my collection. [:D]

Hi Eric,
I have the same problem of mgarnet: "I have obtained my promotional code which I enter after adding the game to my cart. I delete the extended download service, but when I enter my promo code and press APPLY, the exteneded download service gets placed back into my order but there is no discount"
I live in Europe and I use the Europe store.
How can I resolve the problem?
Thank you.

Fogg

We are investigating with DR once again, I apologize for the issues with this.

The problem has not yet been resolved. Any news?
Thank you.

Fogg

"This offer has expired."

Darn you and your expired offers, I had to pay full price! I should at least get a Nappy miniature or something! [:D]