Matrix Games Forums

no status change yet in the UK store so far.

Bad luck, I own 36 matrix games all adquired by download method, first physical adquisition and....
I hope it arrives before I leave in Holydays. [:(]

If anyone can give us an update on the status of this issue, it would be appreciated.

Yes Erik, any update on the status of the physical copies?

I only have a month of summer vacation left, I want atleast a week or two to play AE before school starts.

No update on the US side yet. I was hoping to see shipments going out for the UK side today. If they haven't there must have been a delay in the warehouse, I haven't heard anything though. I know they have everything in stock, in which case I would expect them to be getting through backlog on Monday.

Thanks for going the extra mile and keeping us posted Eric.  Not many outfits would share info or tell us about the problems as you've been doing.  Honestly with the digital download and my having printed the manual the arrival of the physical shipment isn't an issue for me.

Thank goodness for the digital download, how true!  I can wait for my hard copy, but then I've got some WITP time under my belt and only need to read the digital manual now and again.  I feel bad for the guys who can't play without a real manual or for whatever reason can't do the digital download.  But I can't fault Matrix, they are doing all they can.

The alternative would have been to delay the download until all of the boxes were ready ... don't suppose there many advocating this process!

ORIGINAL: gunnergoz

Thank goodness for the digital download, how true!  I can wait for my hard copy, but then I've got some WITP time under my belt and only need to read the digital manual now and again.  I feel bad for the guys who can't play without a real manual or for whatever reason can't do the digital download.  But I can't fault Matrix, they are doing all they can.

Thanks for rubbing it in...

It's very easy for you to talk when you already have the game by download to hold you over while everyone is posting screenshots and saying how awesome the game is...you have no idea....if you didn't have your Download copy you wouldn't be talking....

ORIGINAL: V22 Osprey

ORIGINAL: gunnergoz

Thank goodness for the digital download, how true!  I can wait for my hard copy, but then I've got some WITP time under my belt and only need to read the digital manual now and again.  I feel bad for the guys who can't play without a real manual or for whatever reason can't do the digital download.  But I can't fault Matrix, they are doing all they can.

Thanks for rubbing it in...

It's very easy for you to talk when you already have the game by download to hold you over while everyone is posting screenshots and saying how awesome the game is...you have no idea....if you didn't have your Download copy you wouldn't be talking....

Opsrey, relax!

No one is trying to rub anything in. Everyone here is discussing the new game. I understand you don't have it yet, and it's frustrating, but you need a better place to work out that frustration. Have patience, grasshopper! [;)]

ORIGINAL: USS America

ORIGINAL: V22 Osprey

ORIGINAL: gunnergoz

Thank goodness for the digital download, how true!  I can wait for my hard copy, but then I've got some WITP time under my belt and only need to read the digital manual now and again.  I feel bad for the guys who can't play without a real manual or for whatever reason can't do the digital download.  But I can't fault Matrix, they are doing all they can.

Thanks for rubbing it in...

It's very easy for you to talk when you already have the game by download to hold you over while everyone is posting screenshots and saying how awesome the game is...you have no idea....if you didn't have your Download copy you wouldn't be talking....

Opsrey, relax!

No one is trying to rub anything in. Everyone here is discussing the new game. I understand you don't have it yet, and it's frustrating, but you need a better place to work out that frustration. Have patience, grasshopper! [;)]

And this coming from yet another person already downloaded the game, but fine I'll relax.[:)]

ORIGINAL: V22 Osprey

ORIGINAL: gunnergoz

Thank goodness for the digital download, how true!  I can wait for my hard copy, but then I've got some WITP time under my belt and only need to read the digital manual now and again.  I feel bad for the guys who can't play without a real manual or for whatever reason can't do the digital download.  But I can't fault Matrix, they are doing all they can.

Thanks for rubbing it in...

It's very easy for you to talk when you already have the game by download to hold you over while everyone is posting screenshots and saying how awesome the game is...you have no idea....if you didn't have your Download copy you wouldn't be talking....

Really calm down. All governments are renowned for hurry-up and wait antics. It'll be sorted out in a few more days time.

Anyone else notice it's only people who are already have the game so it's easy for them to talk that are telling me to relax? It's hilarious...[:)]

I think I'm going insane...maybe a good game of Panzer Campaigns will keep my mind off of AE....

Dont blame the Bureaucrats for something done incorrectly, it isnt the Governments fault, its the Pinters error which causes this.

I work in a world of moving explosive devices around the world, you wouldnt believe the red tape involved, and I am sure you are happy that these devices end up going to the correct users rather tha rushing them through  "because we are in a hurry!!!"

We even have to explain what an inert training device is, painful but I'd rather the Customs people to be vigilant rather than good at pushing through the deliveries.

As for using 3rd world countries for the work, in the USA you are starting to see what we have for years in having our labour costs price ourselves out of business.

PS.   First time pysical as well, only because of the discount, I intend to keep it Mint and sell it in a few years for $1000.

Ok, the latest news is as follows. Customs (so far) has agreed to a conditional release of the manuals to us, but we can't actually ship them to you until they approve the label placement. So we're expecting (hoping) the manuals to be in _our_ warehouse on Monday morning along with all the little labels. Our warehouse staff will then attach all the little labels to the manuals, which we expect to take one business day. At that point, customs will inspect them and hopefully approve them. As soon as we have their approval, they will start shipping out. This is for our US warehouse, which serves the US and Canada.

I did not get an update from our UK warehouse today. If no one received shipment confirmation on an order, then I'm assuming we will see orders shipping out from there first thing Monday morning UK time, at which point I will also be trying to ping them again for a status update. I know they have everything they need in stock at this point.

Regards,

- Erik

ORIGINAL: V22 Osprey

Anyone else notice it's only people who are already have the game so it's easy for them to talk that are telling me to relax? It's hilarious...[:)]

I think I'm going insane...maybe a good game of Panzer Campaigns will keep my mind off of AE....

Well I don't have it yet and I'll advise you to relax.

At any age, getting this worked over a game is not good for you.

You can't change when it will arrive, and it will arrive soon.

So be calm and enjoy the other things in life until it does.

ORIGINAL: dpstafford

ORIGINAL: FAsea

Manuals printed in USA would not have this problem...oh well, I have my download so I'll probably forget all about this in a few minutes[8D]

Sorry for the rest of you though...

Shazbot! Is there nothing made in the US any more?

AE manuals from China! Say it ain't so!

Virtually nothing is printed in the US any longer. I've managed to get a few books published, and not one of them was printed in the Western Hemisphere. Singapore usually, or China. It's the way of things these days. Frankly, I would have been shocked to learn that the AE manuals had been printed anywhere else.

As for customs, they're whacko all over the world.

ORIGINAL: flipperwasirish

ORIGINAL: V22 Osprey

Anyone else notice it's only people who are already have the game so it's easy for them to talk that are telling me to relax? It's hilarious...[:)]

I think I'm going insane...maybe a good game of Panzer Campaigns will keep my mind off of AE....

Well I don't have it yet and I'll advise you to relax.

At any age, getting this worked over a game is not good for you.

You can't change when it will arrive, and it will arrive soon.

So be calm and enjoy the other things in life until it does.

I'll relax, but here just some of the reasons why I'm getting worked up...

1)Its being delayed because of a fcking(excuse me) ''Printed in China'' Label.That's lame.
2)I only have exactly 30 days of summer vacation left.
3)It could take up 2 weeks for me to get this because I ordered from NWS, so its going take 1 week for Matrix to send AE copies to NWS, then its going to take yet another week for NWS to ship to me.Added the fact that I have limited vacation time left, you can see why I'm pretty worked up.

so um, how about letting everyone have access to the download for a few days?

Why??

Does Matrix promise delivery X days after order??

Did you expect the Fedex Guy to knock on the door 5 minutes after you placed the order??

Matrix, in trying to service its customers, made the mistake of doing the release before the manual was in country.

Silly mistake for trying .

Erik, next time hold the release for a few weeks and these guys, and only these guys, will be happy. Or find they'll find something else to complain about.