Matrix Games Forums

Hi BASB,

I respect that it's a matter of principle, but you might consider if this the right place and time for that stand.

The old store did not allow us to update our exchange rates daily, which means the pricing was often much farther off, sometimes to the customer's advantage, but often not. We would update prices quarterly on the old store. Also, the old store had more expensive shipping options to Australia. The net result is that in the last year, we've significantly reduced the average cost of our games for customers in Australia, relative to customers in the US, so by telling us that you are now going to boycott us, you're effectively throwing out the baby with the bathwater.

The actual exchange fee is not under our control. Now that we're aware this is an issue, we'll push the store to reduce it, but we can't guarantee any changes. They are our e-commerce partner and a better one than Digital River, but they are not the same company as Matrix Games.

Regards,

- Erik

As the person who started the thread I want to make it very clear that I am a very happy Matrix customer. I just found the pricing odd.

That being said Erik has gone out of his way (as Matrix always does) to review and explain the discrepancies and I am satisfied with the answer provided.

I like everyone tries to make sure they get the biggest bang for their buck....and I have never once been disappointed with Matrix, and I picked up a Slitherine game a while back as well and was very happy.

I have read nothing but excellent reviews and comments so far and I will be picking this title up.

As for the pricing issue....I would make one suggestion...change your pricing to USD only...and let the customer pay in USD the we can source out the best exchange.

Thank you Erik...you can lock this thread up if you want I think you guys have more than explained how this works and I thank you!

Cheers

~John~

WOW. I really have no idea "EXACTLY" how much I paid. I've been too busy enjoying the game.