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RE: Matrix, I try to love you. But you make it hard.
Posted: Wed Dec 24, 2014 6:42 am
by VPaulus
Like I have told you, we are handling this manually with Bluesnap, so it can take up some time.
Anyway all informations about your issue will be transmited through your open ticket, by the tech support member who's dealing with the issue.
We apologize for all the inconvenience.
RE: Matrix, I try to love you. But you make it hard.
Posted: Mon Jan 04, 2016 11:52 am
by Svejk1914
Just tried to buy a game during the last little bit of the sale using a Visa gift card but it seems the Matrix store is now handled in the UK and Visa gift cards purchased in the US only work in the US. So no sale. Won't be buying any more Matrix games unless they are on Steam and I've bought the ones that interest me there. No serious loss for Matrix, I've only bought a handful of games through the store here, but it sucks for me.
RE: Matrix, I try to love you. But you make it hard.
Posted: Mon Jan 04, 2016 12:36 pm
by IainMcNeil
Oldwave the store is not in the UK but we have had to move to Plimus's new API and I wonder if this could be the cause. I'll check and see if I can find any information about it. We have had a number of issues with their new API. The old system was slowly falling apart and we had to upgrade but it seems that there are some issues with the new version too...
RE: Matrix, I try to love you. But you make it hard.
Posted: Mon Jan 04, 2016 2:12 pm
by Svejk1914
Thanks for the reply Iain. I got an error message when I tried twice to buy and just assumed that the store was based out of the country now. Can't use these gift cards outside the US and a lot of my favorite wargame companies are in the UK lol. Mostly bummed about missing the sale, was finally going to dip my toe in the WiTP:AE waters.
Ah well.
RE: Matrix, I try to love you. But you make it hard.
Posted: Mon Jan 04, 2016 2:25 pm
by zakblood
The sale starts on November 25th until January 10th!
still time you've not missed anything as yet[;)]
RE: Matrix, I try to love you. But you make it hard.
Posted: Mon Jan 04, 2016 2:35 pm
by Svejk1914
Hah! So many places have sales ending today I forgot this one runs till the 10th. Not sure if it will matter in my situation but thanks for the reminder. I'll give a look.
RE: Matrix, I try to love you. But you make it hard.
Posted: Mon Jan 04, 2016 3:03 pm
by IainMcNeil
Oldwave try going to the cart but choosing PayPal as the payment option. Then they should give you the chance to pay by card or with your account. You may be able to get it to work that way.
RE: Matrix, I try to love you. But you make it hard.
Posted: Mon Jan 04, 2016 3:08 pm
by Zap
I have to say that I purchased by credit( US store) card at 3:00am West time zone without a problem. I did not have to click on pay-pal but clicked on credit card. So it is working for some of us.
RE: Matrix, I try to love you. But you make it hard.
Posted: Mon Jan 04, 2016 3:11 pm
by Svejk1914
Hi Iain, funnily enough I was just trying that. When I get to the Paypal page it says at the top SLITHERINE SOFTWARE UK LIMITED and I didn't go past that as previous experience has been that it gets denied if using one of these Visa gift cards. Going to try putting some funds into the Paypal account via another method and see if that works.
Thanks for the assistance.
Zap, I didn't imagine there were any problems paying by credit card, I was attempting to use one of these infernal gift cards which can no longer be used outside the US.
RE: Matrix, I try to love you. But you make it hard.
Posted: Mon Jan 04, 2016 3:18 pm
by Zap
Oh okay I didn't see that. sorry
RE: Matrix, I try to love you. But you make it hard.
Posted: Mon Jan 04, 2016 6:09 pm
by Svejk1914
No need to apologize
RE: Matrix, I try to love you. But you make it hard.
Posted: Tue Jan 05, 2016 6:13 am
by IainMcNeil
Maybe PayPal is the problem then and maybe choosing the credit card option will work.