Matrix Games Forums

ORIGINAL: radic202

I never received any coupon whatsoever even though on my account page it says:

Registration Date
04-08-2005


and it says this:

Anniversary Coupons
Your current anniversary status: Emails Allowed [Block these emails]
List of anniversary coupons on this account

No anniversary coupons were granted to this user.

Not sure how long you have to be registered in order to receive your anniversary coupon?

Is almost 11 years too short?

Thanks for your quick answers gang!

ORIGINAL: Zap

ORIGINAL: radic202

I never received any coupon whatsoever even though on my account page it says:

Registration Date
04-08-2005


and it says this:

Anniversary Coupons
Your current anniversary status: Emails Allowed [Block these emails]
List of anniversary coupons on this account

No anniversary coupons were granted to this user.

Not sure how long you have to be registered in order to receive your anniversary coupon?

Is almost 11 years too short?

Thanks for your quick answers gang!

It started in November you will get a notice April of 2016

ORIGINAL: Erik Rutins

It seems to me that just because once or twice a year there may be a time period where you can get an equal or greater discount on something does not make these anniversary coupons worthless at all. There are many instances where a new game comes out and does not become part of our sales for a year or two after release, or it's simply months until the next sale starts and you'd like to buy a game sooner. I can go once per year and get some free ice cream at a local shop too, but it doesn't make me feel disappointed if someone offers me some ice cream at another time of the year.

Either way, you have something, that you did not have before which could in the future provide you with some savings when you make a purchase. It's a simple thank you and I'm not sure how it can really be controversial.

What would have made you happy in this instance?

Regards,

- Erik

What would have made you happy in this instance? Regards, - Erik

ORIGINAL: Jagdtiger14

What would have made you happy in this instance? Regards, - Erik

What would make me happy?: Having a separate higher coupon value (begin your coupon calculation scheme at 31%) for older games.

ORIGINAL: Jagdtiger14

Sent code to you in PM.

Your kindness has been rewarded. On behalf of Matrix/Slitherine, I will grant you one game free of charge. What game do you have on your wish list? Name it and it is yours.

ORIGINAL: Budge4

I had an email for a 5 year Anniversery coupon, clicked on link in email and nothing happened? No coupon in my acc.

All I get is the following message now when click on link -

•The token provided is no longer valid for this user.

ORIGINAL: cdcool

Below is my registration date
03-16-2007
I checked,no coupon.

ORIGINAL: Joseph M

Hello Tony,

It looks like you have numerous accounts (provided that the accounts I am looking at are your accounts). The main account "Realleycat", which has your Matrix username associated will have its anniversary in July, so you'll get the 11 year coupon then. Then we think there is a Wargamer account separately, which is likely the email/coupon you have received and are asking about, as the anniversary date is the 17th of February. Please can you contact us at support@matrixgames.com with any of your old email addresses and we'll look into this with you.

For others who are finding similar issues, these usually do occur when customers do have numerous accounts under different email addresses, so please contact support where we'll try to help.

Budge4, I'm glad we could help. Again if anyone is suffering similar issues, please contact support. We try to help where we can on the forum, but regarding account issues, as we have to access sensitive information, these are best dealt with through the helpdesk.