Matrix Games Forums

it's just strange Ian, I ordered hard copy of DCB [great manual] it came in that small box pictured above. DCB was $69.94 total, the shipping was $4.95, i just looked at my receipt.

ORIGINAL: **budd**

it's just strange Ian, I ordered hard copy of DCB [great manual] it came in that small box pictured above. DCB was $69.94 total, the shipping was $4.95, i just looked at my receipt.

With DC: B it was the 2 [expletive deleted] months I had to bloody wait for the product I bought on 17th November 2015. That soured me to game.

That whole situation rankled so much there is no way I would ever trust Matrix/Slitherine to deliver a physical product with a substantial manual ever again.

The current shipping cost for this game only reinforces my believe.

I feel that some of the users here who bang on about "hobbies being expensive" are comparable to sufferers of Stockholm Syndrome.

Despite the costs, I ordered box version. [:D]
I could not resist and wanted to support this wonderful series.
Thanks Hubert and team. [:)]

The rest of us wanted to support the series and enjoy what looks like wonderful manuals so that is why we are so disappointed (we wouldn't be so vocal if we didn't care about the books)...but I don't think supporting high shipping costs supports the game.....the game and book price does that.

Wow!
€ 34,87 for FedEX International Priority.

Sorry Sirs, this is a no go! [:(]

ORIGINAL: **budd**

it's just strange Ian, I ordered hard copy of DCB [great manual] it came in that small box pictured above. DCB was $69.94 total, the shipping was $4.95, i just looked at my receipt.

Yes, same here

We do offer the books via Amazon but some people want an immediate download as well so its your choice. If we can get a cheaper shipping method we will. We've spent a lot of time trying to get a better option but the prices we are charged are higher. It is possible some people get very low actual shipping, but the average is above what we charge. The problem is we have no way to price shipping individually so we have to do an average for US shipping costs. We don't know the actual cost until the end of the month and a bill arrives.

For anyone who had a $4.95 shipping charge can you give me the date of your order and order ID so I can check out the details. It is possible we're not being correctly charged so want to check that too. We don't deal directly with the postal service (the warehouse does) so they may be tracking it incorrectly.

47615951 Scourge of War - Gettysburg Anniversary Collection Download with Physical
41503995 Flash Point Campaigns Red Storm Physical with Free Download PE
41504083 Gary Grigsbys War in the West Physical with Free Download

I had all of these orders delivered by DHL and charged with 6,50 EUR(or something like that) I think.

Even 10-12 EUR would be fine.... You made a very attractive game but charged with 35 EUR delivery kills my budget (and my wife kills me if she would find out). If you can make a better offer I will be first to upgrade to boxed (digital already in use )

DCB... Order ID 90888634 .. Order date 11/27/15

Boxed games are different - they are only about $7-8 for shipping and handling. Its the hard back books that are the problem due to the weight. If you get one and can send a photo of the shipping cost that would be awesome but I'll check these specific orders out for WitW and DCB to find what we think we were charged.

Ahh the DCB issue was a bug at release. You were charged $4.95 but we were charged over $20. We lost thousands of dollars due to that bug. It has been fixed and people are now correctly charged.

That WitW order ID does not exist in the system (41504083).

Well that's a shame, kinda hoping the $20 was the bug. Well back to DD only. I can't think of one thing where I would pay more for shipping then the product costs. What about the flat rate box pictured above for $6.80 it's what I've used to ship stuff, weight doesn't matter it's whatever you can get into that box for &6.80. Thanks for checking all the same.
I am enjoying the game, seems to hit a nice sweet spot between accessibility and complexity.

I wonder if it would look better if we added $5 to the cost of the book and took $5 off the cost of shipping. It feels worthwhile to spend money on the book as its really worth it, but not shipping....

Makes no difference what you do its still to much
I too have the box sets of WiTW and DCB and the books where marvellous
But sorry not for me
And by the sound of it not for others as well
Look at the lose in sales

Its this peculiar passion some companies have for shipping with FedEx etc: It is especially annoying when being sent to a nation other than the US when they will frequently add an 'excise transaction fee' when in reality items such as this - at least when sent by US and Canada Mail sail through without charge. Note that the board game companies have largely caught on - GMT for example will only charge some $20 for much, much heavier and larger items than this - but of course they use USPS and CPS. FedEx and the rest are only worthwhile for items with an urgent requirement and since we can play at once with PC games seems distinctly silly to use them.

ORIGINAL: bazjak

Makes no difference what you do its still to much
I too have the box sets of WiTW and DCB and the books where marvellous
But sorry not for me
And by the sound of it not for others as well
Look at the lose in sales

Yep. 34,87 € for shipping to Portugal (for a grand total of 89,85 €) was a no-go for me too. Specially after last year's bad experience of more than 2 months waiting for the DC:Barbarossa manual, lost shipments, etc. [:(]

A pity, because both WITW and DC:B hardcopy manuals are excellent, and stand proudly in my library.

But as others I went for digital, and reading the manual on the iPad. I have only dipped my feet on the game, it looks very good indeed.

Regards

ORIGINAL: Iain McNeil

I wonder if it would look better if we added $5 to the cost of the book and took $5 off the cost of shipping. It feels worthwhile to spend money on the book as its really worth it, but not shipping....

That seems like an odd statement to make suggesting to "fake out" the cost of the book to make people "feel" like they got good collective value.....if you valued the book at $15, then that is what the book should cost, not some artificial add-on cost to make people feel better with shipping. Now if in the future you do reduce shipping costs, they are going to rightly wonder if product prices are being raised to make up for the difference.

ORIGINAL: **budd**

What about the flat rate box pictured above for $6.80 it's what I've used to ship stuff, weight doesn't matter it's whatever you can get into that box for &6.80.

This I haven't seen an answer to yet about this option for shipments in the U.S.....I get packages all the time this way so I wonder what the issue would be.

In USA, UPS will print PDF and bind a b/w version for $24. But 4/C is more than double that price. So better to get the real thing, I guess.

Whenever I see ridiculous postage charges it reminds me of car dealer's "prep" charge - meaning extra profit. Can't prove it though [;)]

Certainly not extra profit as we lose money on postage. Feel free to take your book and attempt to post to another location in the US and if you can find a better price let us know! I understand why you think the price is too high - we do too. I'm staggered by postage charges in the US. If this were shipping in the UK it would be less than $5. But suggesting its something we should fix means you simply don't understand the effort that has gone it to getting the prices as low as they are. They were higher.... Its simply what it costs. I'm not saying that means you should buy it, just that telling us we should charge less wont help