Matrix Games Forums

Is this thing coming UPS or USPS?

ORIGINAL: Erik Rutins

Postal Service tracking, in my experience, is really hit or miss. I've had it say absolutely nothing useful still when I had the package in my hand. That said, send me your Order ID and I'll find out when they actually shipped it out from our warehouse.

Your box is full. LOL Can't Imagine why?? [&o]

E-mail me please at erikr@matrixgames.com, don't PM.

ORIGINAL: Erik Rutins

E-mail me please at erikr@matrixgames.com, don't PM.

Hi Erik,

Hanzberger sent me his USPS tracking number (definitely Postal Service and not UPS). Here's the message when you log in:

The U.S. Postal Service was electronically notified by the shipper on August 13, 2009 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated periodically throughout the day. Please check again later.

In fairness, he's 5 days in and that's all he's getting. Sounds like there might be a snafu.

Edit: e-Mailed you his USPS number

I need his Order ID, not his USPS number. I want to confirm that we shipped it out - if the USPS actually has it, I have no influence there.

BTW, my shipment arrived as scheduled today. Manual looks very nice. And like several others here, my AE case was cracked - not in pieces, but the top left side has a 2-inch crack running down the side. A few thoughts:

1) The cardboard package looked pretty clean. No obvious dents or anything to signify "rougher-than-normal" handling

2) The box also contained WPO, and it had no damage.

3) The AE case was situated beneath the manual and atop WPO, so if anything it was more insulated than anything else in the box.

4) In my experience, the case design used for AE is something normally used on .5" thick cases, not one that's .9" thick. Games with large manuals normally come in 1" boxes in which the plastic walls are about twice as thick as the AE's box.

5) The manual itself is fairly heavy (just guessing but it's got to be fairly close to a pound), and putting that weight on top of a thin walled case with no internal support is going to leave the case vulnerable to even a moderate level of shock. There's literally nothing to absorb it.

6) If the game was shipped with the manual inside the case, that probably would have offset the all the negatives. Recommend you institute that as a policy on all future orders.

Mine also arrived at work today. It hadn't been packaged very well, the UK Royal Mail had put it in a plastic bag with writing on it saying they had damaged it. On inspection, the case was fine and the manual was fine apart from some very minor crinkling on the outside. It did travel from the UK to Aus though.

Am I the only one that is still waiting for physical shipment? Ordered the game 7/27 and I received the shipping notification mail 8/3.
Still waiting and counting...

PS
is there a way to track my shipment? Ordered from EU store.
Order ID 145531275 

ORIGINAL: invernomuto

Am I the only one that is still waiting for physical shipment?

Nope!

My copy from NWS should be coming tomorrow.....hopefully.....[:'(]

I'm still waiting for mine as well, and I'm unable to track it so who knows when it will arrive.[8|]

USPS[:(]

Nope. Still waiting as well!

Erik, can you help me? I sent a note to the Matrix store and have not received a response. I ordered my but the tracking number is not a valid UPS tracking number.

I ordered it within a day or two of when it was released and it still isn't here yet in Indiana.

Thanks!

Finally got mine today! [:D]

I got mine two days ago. Ordered WITP:AE last week, it took less than a week arrive here in Finland. Nice job!

Haven't got time to play much, but I'm reading manual now. So many improvements over old WITP, this really is a new game.

Finally got it today!

My delivery showed up today, but my case was crushed. Sent of an e-mail to Erik.

I must say the invoice I received with the physical copy was interesting.  According to invoice the price was $0.00 and the customs declaration quoted the value as $0.01 Australian dollars.  I thought I paid for this game[:D][:D][:D]

Also there was several copies of the invoice.

[:@]