Matrix Games Forums

Erik,

I ordered the game on July 29 (physical and digital). i downloaded the digital same day, but physical still has not arrived. Nearly 3 months..... this is getting a bit ridiculous!

Thanks for helping....

Flying Tiger,

Did you get a shipment notification? If so, sounds like the shipper lost the game. Please contact our Help Desk and let them know the game is lost en route and ask them to ship a replacement copy.

Regards,

- Erik

thanks Erik,

Yes, i got the shipment notification, and the order reminder a few days later. But no game. I have sent a request to the helpdesk.

thanks for your help

Ditto for me too.  I contacted Matrix and am awaiting a reply.  My situation is clouded by the fact of it being an international shipment though.

The UK warehouse seems to have run out already. I ordered my copy on the 10th October, and its still in 'Backorder' status [>:]

If only I'd gone for the Digital download as well

In the US shipment is quick. I ordered the game tuesday night and went with cheapest shipping and got the game today. Not bad.

ordered, shipping note was sent Monday.. no sign of my order yet in the mail.. well, we will see if it comes Monday.. BUT we did have a huge storm dump a coupleof feet of snow on us!
 

OK, Monday has come and gone here in the Mile high city, but no copy was seen in todays mail. Who do I cantact to find out where my copy is? 
 

and again Tuesday.. so, shipped by slow mail, how long do I need to wait before we try to find my ccopy?
 

Hello? I am now sitting ten days after noitification for my order, who do I contact to let them know the product has not come?
 

Maybe the Help Desk.

ok so I contacted the help desk and got an auto respond, contacted dr and recieved nothing in response... Is there someone who reads these forums who can help me?
Game shipping notice two weeks out, how do I get a reshipment?
THANKS!
Looking forward to reading the manual in that intimate way that only comes from holding a printed copy lol
 

ok, multiple posts, no response..
one lost shipment
NOW I am getting the product is out of stock email from DR
Will someone from MATRIX please help me?
 

I'm not with Matrix, but I've read in the past that they want you to contact them direct at Customer Service by telephone or email for that sort of thing. It's not something the user forums can help you with.

ok, 7 calls to CS, at least that many emails..
emails from them telling me everything from ; "we have no order" to we ned u to verify your address, the product whipped somewhere in Denver and was returned... to no " we are out of stock"
I need some type of official response... this is absurd!
DR is perhaps the worst company I have ever dealt with, and that is saying a lot!!!!

I suggest you put together a single document with all of this info in (more or less) chronological order and PM it to Erik Rutins. Ask him to take the ball or assign it to someone specific to take responsibility and follow up.

yep, Seems there is a shipment now due Thursday..
Eriks pm has been full, think he is on vacation...
So, sorry for all those here who did not need to know about this, still only strange emails cotradicting each other from DR, nothing not even one response from Matrix, and a UPS tracking number.. we will see
Hopefully the product arrives.
will add a note to recape after it finally is resolved... to all the fans out there! lol

If you have a UPS tracking number that's an excellent sign. I'm sure you know, but in case you don't know, just go to UPS.com then cut & paste in the tracking number. They provide very helpful information.

yep and thanks..