Matrix Games Forums

I've had the problem since the first release and as a rule after every update it gets worse for a short while. The programme can be virtually impossible to run initially after the update then it seems to improve and will open at least straight away or up to about five attempts to open it.

ORIGINAL: Sunburn

Alright, can everyone having such a problem please give this a try:
https://drive.google.com/file/d/0B205vp ... sp=sharing

And let us know if it works for you.

Tried this EXE and no change. It failed twice and worked twice.

Just happened to me a moment ago from a fresh reboot, I'm not yet running the DX fix above.
Here is the stats from process explorer:

Aha here is a hint!


Window title for Command.exe is "An error has occurred!"


And after attaching to the process the Main Thread is showing the following:


I have no Command windows on screen but it looks like its trying to show me an exception!
The MessageBox is no where to be seen!

I have a 400 meg memory dump with heap if you would like [:)] (compresses to 40 megs)

Going a little deeper [:D]

Here is what I suspect is the text in the MessageBox

This is probably a bug. Please save a screenshot of this and submit for investigation.Exception: An error occurred creating the form. See Exception.InnerException for details. The error is: Unable to create the Direct3D m_Device3d.Stack Trace: at ?.?.?.?[T](T ) at ?.?.?.?() at ?.?.OnCreateMainForm() at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun() at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()Inner Exception: Unable to create the Direct3D m_Device3d.Inner StackTrace: at WorldWind.WorldWindow.InitializeGraphics() at WorldWind.WorldWindow..ctor() at ?.?.?() at ?.?..ctor()

edit: found another bit of memory which looks like an exception (might be exactly the same as above)

This is probably a bug. Please save a screenshot of this and submit for investigation.Exception: An error occurred creating the form. See Exception.InnerException for details. The error is: Unable to create the Direct3D m_Device3d.Stack Trace: at ?.?.?.?[T](T ) at ?.?.?.?() at ?.?.OnCreateMainForm() at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.OnRun() at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()Inner Exception: Unable to create the Direct3D m_Device3d.Inner StackTrace: at WorldWind.WorldWindow.InitializeGraphics() at WorldWind.WorldWindow..ctor() at ?.?.?() at ?.?..ctor()?

Nice Baloogan!

I then terminated the Command.exe process then fired Command.exe back up and received this:

First time I did not get that message at all, my guess is that the message box (for some reason) was invisible.

Edit: This happened again 2x more times ^^ (for a total of 1 start up with out any exception report, 3 start ups with that above exception report, and now Command runs correctly.)


Edit x2: after a successful run of Command.exe, I then closed Command.exe by pressing exit on the start screen. I then fired up Command.exe and I received this error


Edit x3: after 5 more attempts I'm unable to get command running. I got

for those 5 attempts.


One last thing I should add is that almost all the time Command.exe works perfectly for me, but it seems as though once in a while my computer gets into a 'rut' where it can't boot Command. I'll do some other activities on my computer and try Command.exe intermittently and see if anything gets better.

Okay talk about a videogame plug. ...

I fired up War Thunder, entered a match and immediately the problem went away. 4/4 startups successful after opening War Thunder.

My guess is that there is something that War thunder does to initialize the video card that world wind isn't doing.


edit: this also fits with my usual pattern, if Command isn't working for me I switch to war thunder, and when I get bored of war thunder I switch back to a working Command [:)]

War thunder referral link (heh)[:'(]

Baloogan,
I greatly appreciate your efforts!

Does anyone who is experiencing this problem have anything other than an nVidia card? I have an nvidia geforece 4xx myself and I was wondering if this could be tied to a specific video card manufacturor.

Superb, Baloogan. Surely that gets us closer to something???!!

The error box about D3d is exactly the one I have had.

But why would it only sometimes happen? That's what I don't get.

And what's the fix?

My fix, which I guess I was doing without realizing it, was to play another game. Right now after playing War Thunder I can play Command without any difficulty. I've started command up about 9 times now after joining a match in war thunder. 10 times now. My guess is that sometimes videocards get into bad modes, and some games can get them out of those bad modes without difficulty; and as soon as your video card is out of the bad mode it works for command too.

Someone reported same thing on a radeon earlier in this thread.

Sunburn's earlier response to my posting that error message about D3d was to suggest I ask for a refund, as the game didn't like my card. I hope he's not going to stick to that approach and that a fix can be found.

I play other games, but it makes no difference. Maybe I need to find something more graphics intensive. Took me ten starts to get CMANO started just now.

ORIGINAL: phoenix
Sunburn's earlier response to my posting that error message about D3d was to suggest I ask for a refund, as the game didn't like my card. I hope he's not going to stick to that approach and that a fix can be found.

I'm not dogmatic, I put faith in what works [:)]

Still working on some tweaks here. Not being able to locally reproduce the problem makes things much slower than they usually go.

ORIGINAL: phoenix

Someone reported same thing on a radeon earlier in this thread.

Sunburn's earlier response to my posting that error message about D3d was to suggest I ask for a refund, as the game didn't like my card. I hope he's not going to stick to that approach and that a fix can be found.

I play other games, but it makes no difference. Maybe I need to find something more graphics intensive. Took me ten starts to get CMANO started just now.

Well, I think Sunburn's earlier post was rather heartfelt; the game obviously wasn't running right for you and it indicated some sort of weird hardware issue; I'm sure directing customers to get a refund isn't the first thing he wanted to do lol.

Before firing up my 'fix' I had one good start of Command every 10 or so tries. Now it fires up every time [:D]
I think you just need to find a program that gives your videocard a workout.. [:)] something to get the blood flowing!

I'm not dogmatic, I put faith in what works

Still working on some tweaks here. Not being able to locally reproduce the problem makes things much slower than they usually go.

Great. Appreciated.

something to get the blood flowing!

Well I've tried all my other games that have some graphic component and no joy, so I'll await an official fix.

The offer of a refund was appreciated, but I'd prefer to have the game working.

edit this did not solve the problem for me. War thunder does solve it tho lol