Matrix Games Forums

Hey there...

sadly I somehow cannot claim my promo code. It says my key is invalid. However I had a browser errror on my first attempt and had to hit 'back' and type all the info in again. Perhaps in this first attempt the key was marked as already beeing taken and that causes the rejection of my key now.

I have already mailed this to the general support email (Case ID 15450439) and it is hopefully beeing worked on by Christine J. She told me to call the hotline (which is probably the best way to go in the US, but from germany it costs probably more than I would save using the promo code ). So I was just wondering if someone here (from the staff of course) can help me out real quick without me having to call the hotline in the US.

Hi Adonnay, do you have Skype? Did you know that calling to U.S. with SkypeOut costs 0.02€/minute? That's less than calling local calls here in Finland [&:] And did you try retrieving the key, there was instructions somewhere in the forums last week.

I have my key... that's not the problem. The site just tells me that the key is invalid.

mail to: support@matrixgames.com

Ah well... that's what I did... the case ID I posted above is what I got back with the info that I should call the hotline