Matrix Games Forums

Sorry for all those who have been waiting a while. I've posted in a few official threads about this, but I'll summarize here. We ran into major unexpected delays specifically because this was the first product we were providing as a "game on demand" but with printed manuals included. This process, despite extensive preparations, ran into problems that were extended further because of the holidays. Furthermore, when we realize the initial supply of printed boxes, manuals and CDs would not meed demand, we ordered another larger batch to meet all existing orders and more. This second batch was delayed a bit as well.

On top of that, the whole process is only working on the US site at present. Non-US store orders for boxed copies are still back-ordered. However, getting stock in for non-US orders is our top priority and we expect it to be completed this week, so those should ship out as well, with any luck, by the end of the week.

This is not typical for us - normally a boxed game ships out in a matter of a day or two. We expect that once we are through these growing pains, future titles will be back to a smooth schedule again.

With that said, if you ordered from the US store before last week and you don't get a shipping notification this week, e-mail me at erikr@matrixgames.com with your order # and I'll follow up to see what the order status is.

Regards,

- Erik